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Asurion has a rating of 4.6 stars from 10,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I called Verizon Loyalty Team. Connection to a Chat room was quick. My questions were answered and my mind was put at ease!
I needed tech support and opted for the chat feature. A real person helped me and the issue was resolved effortlessly. Amazing service.
Online chat was quick and easy to understand, Tech had humor and cheered me on throughout with each step (it made it fun).
Ive never done anything thing with online but i have to say doing my claim online with asurion was quick and really easy
Jason resolved my issue and made the chat fun! I never thought I'd enjoy a chat but there's a first time for everything.
This is so easy to handle. It's very clear for the seniors to read and follow. Much appreciated! Wish more were like this.
Super easy to put in a claim and was emailed the same day with a gift card to replace my item. Worth it!
Quickly assessed the problem, said what was needed and how long it would take - true to his word, it was ready as predicted.
Explained what the issues were with my phone and gave me a window of time to complete the repair. Very helpful and professional.
I filed a claim, returned the damaged bat, received an e-gift card to purchase a new bat. So easy and amazing customer service.
The first person I got about two months ago didn't help me get a refund on my faucet today's person was great help
Dennis was very helpful in giving me the information I needed and I was able to file a claim smoothly with no issues.
I had to get a phone replacement activated and the convince of this whole process was amazing. Very simple to follow and helpful.
Asurion is great and strives for even better The claims I have had have been handled by courteous staff and resolved to satisfaction
My experience was splendid. Best Customer service ever! I am overwhelmed by the service that I received today. Thank you all so much
Claim was easy and all my issues were addressed. I have several extended warranties through Asurion and they always stand behind the warranties.
Asurion refunded purchase price of my work headset radio after 1 year of use they stand behind there warranty just as they advertised
Easy to fill out forms and navigate through the process. Only takes a couple minutes to file a claim. Great monthly rates also
I was literally done in less than 5 minutes and my phone will be here in 3 hours! Doesn't get better than that!
The tech is local. So it made it easy. He was very professional and courteous. Phone was fixed with in 30 mins. Everything was seamless! I loved it!
Easy, Convenient, Friendly, and Reliable. Resolved issue in a fast and timely manner. Received replacement phone in less time than I expected.
Great customer service. Fast, easy service! I would definitely use again.
Repair of my iPhone 11 was done swiftly and Jon explained everything in a clear and professional way. He did a great job and treated me very well.
Portal stopped working, no problem at all, live chat helped me out with the warranty!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Kevin. We apologize for the delay and trouble this caused. We are glad to hear you were assisted. -Rue