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Asurion has a rating of 4.6 stars from 10,704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I have a warranty through ATT and when my daughters phone screen became glitchy I called them to use my warranty. She has an iPhone XR 128GB. I called to warranty it. Asurion was great to work with initially. When the phone came, to teach accountability, I had my daughter do the data swap to the new phone. The new phone said it couldnt transfer over all the data. She and my wife tried a couple times. Our lives are very busy and very rarely are we all together. Yesterday I made my daughter take both phones to ATT and have them do it and she found out that Asurion sent a phone with 1/2 the storage of her current phone! It had space!
Now the nightmare begins:
I call Asurion and tell them they sent the wrong phone. I said my daughter can't transfer over data and just found out that I paid a $200 deductible for 1/2 the phone! Asurion says because it's been over 30 days they won't do anything. THEY WONT DO ANYTHING! They pawned it off on ATT and Apple who both won't do anything because they aren't involved.
Never have I ever dealt with a company that will charge some mine, send the wrong product and not admit their mistake and fix the issue. I didn't receive a comparable phone, which is what I thought I paid for.
DO NOT DO BUSINESS WITH ASURION
Products used:
Iphone
The technician was very pleasant and very professional as he resolved the situation with my broken and shattered glass on my phone
I am pleased with the response and how quick they fixed my phone. Filling a claim was quick and easy.
The gentleman who you all sent to my home was very professional, friendly and well educated on the services that he was providing job well done!
Avery was able to help solve my issue in less than 10 minutes! So patient & friendly!
Horrible customer service. Read from scripts don't listen to what you are saying. Tells lies just to get you off the phone
Hello, Jennifer. We hate to hear this was your experience. We are here for you. Please let us know if you need further assistance, we are here for you. -Rue
I needed to cancel a claim I had started and the staff made that process quick and easy. Thank you!
I put my claim very easy by 10:00pm online. They gave me a new phone the next day was very fast. I really recommend it.
If you need a repair to your phone in a timely manner, you want the process to be easy to manage and within your budget... Asurion is the way to go!
Raveen was very professional, kind, polite and direct to the point. Situation I had, was explained pretty easy. Now let see the results of it.
I needed help with a windows app and was given a solution to the problem along with additional technical advice. Couldn't ask for anything better.
These guys are very easy to deal with, yes they didnt have the device that i currently have but they did give me something similar.
Daryl with Ubreakifix was on time, friendly, polite, knowledgeable and extremely handsome and well put together!
Have always had a great experience using this company. I keep my phones protected by them. Because I know I can always count on them.
I started my claim online, had to submit my ID for verification, website said I had to wait for review, I then had to resubmit my ID at which point I got stuck in a perpetual loop on the website and kept resubmiting my ID, I then called support at which point the operator acknowledged the website loop and apologized, the operator tool all my information and assured me I would have my phone in 2-3 days and told me to disregard any email about submitting my ID. I ended up having to call because I tried tracking my phone and the website told me to wait for review again...I knew something was wrong. I called the service line, and asurion was waiting on me to decide what color I wanted, because the color of my original phone wasn't available, if I hadn't called to inquire about my phone it would never have arrived, I still don't have my phone yet. I hate that I pay for this service and it's such a terrible service, asurion doesn't care about the quality of service they provide they just want the monthly premium.
Tip for consumers:
The website is relatively difficult to navigate, no site map. When I was submitting my identification for verification, I ended up in a constant loop where I would submit my ID pictures and then the page would load back to the begining....I uploaded multiple ID photos, because the website would loop back to the beginning of the process, before I called the service line, and they save every photo attempt...so now they have multiple pictures of my drivers license as well as passport picture.
Products used:
I used the asurion.com smartphone care service.
Hello, James. We are sincerely sorry to hear about your claim experience. We appreciate your feedback as this is not what we want for you to ever experience. We truly hope your claim has now been completed, if this is not the case please contact us directly. -Rue
Mailed it in and got it back within 2 weeks. Upon arrival it honestly feels like I got a brand new phone! Highly satisfied with the experience.
It was good nd she was really fast wit it, nice and friendly
I had completely forgotten about our warranty, but a query to HD led me back to Asurion and it was smooth sailing from there!
Process was very quick and simple to fill out. Glad I could get the same phone I currently have as I spent a lot on a case.
Easy as pie to file a claim online! Thank you for this feature. This takes so much stress off of me. Plus, they come to you! Wow!
Very good customer service they made it easy to go online and do everything yourself I would recommend anybody to Cricket Wireless
I highly recommend this company and the staff was knowledgeable and courteous. My phone was fixed right away and didn't have to wait for a long time.
Gregory is awesome with his service, and I understand there is only so much he can do. He gave me the information i needed to move forward.
Chelsea was a tech ninja and had it fixed in no time. I appreciate her getting the job done in a quick manner. Much love to her.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Casey. We are sincerely sorry to hear about the issue that happened. We understand your frustration, please contact us directly to be able to work with this situation. -Rue