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Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Their reps are proficient, caring and very reassuring. I didn't mind waiting g to have my issue resolved.
Excellent service indeed!
Man i was having such a hard time trying to get my phone activated and within Id say about 10 minutes it was over I had tried doing it on my own but I got nowhere. Tia was an amazing help they got the process done so fast I was amazed at the end. Great work
Quick to get another phone, easy to swap all info over. Customer service always very helpful. Been with Asurion for many years now.
Couldn't seem to get my receipt to register on the website (which makes sense it was almost three years later) so I contacted support and the gentleman I spoke with solved my issue in minutes and was polite and prompt. Overall a fantastic and easy experience.
Asurion contacted me via email that my phone battery may be due for a free replacement at the local ibreakufix store. I was told no appointment needed, just walk in. They didn't tell me I had to drop off the phone for two hours and unlocked. My phone is my wallet and passkey for many apps, so I was not thrilled. Also, the rep from Asurion was polite but asked way too many PERSONAL questions.
I had an issue with my watch and contacted Asurion through Chat. The rep Nordielle was awesome. Great customer service. Thank you Asurion and Nordielle!
Cracked phone to the point it didn't recognize touch. We submitted an insurance claim, and Asurion came out to our house same day to repair! Maiya was on time, professional, and the repair lasted 15 minutes.
My air conditioner started shutting down and coming back after powering it off. I went online and texted asurion and they just warrantied the air conditioner 100%. Thank God I purchased the warranty!
My experience was great. It's these damn reviews that bother me. I already did a review why do I gotta do two? Come on now brah!
It was the greatest customer experience I ever had. They addressed my concerns right away.
Loved the technician he was very polite n extremely fast.
IPhone screen became inoperative, went to local ATT store and employee helped me start a claim. Asurion set up a place to fix the issue and company they selected had the screen replaced in about 45 minutes. Super easy to get it all done!
My experience was awesome! I broke my 13 pro max on a 7 day cruise and they didn't have a 13 pro max 512 so I received a 15 pro max 512 gb. That was the right timing! JACKPOT!🥰
I just had the thrill of buying a new computer and monitor for my home office. I was not looking forward to processing the paperwork needed to protect it. After texting an image of my receipt and going on-line to finish the process, there was nothing more to do! With the receipt at Asurion, I had a quick and effective "chat" with "Juvelyn" who assured me my equipment was registered. They gave me the number to call should I need further help, or, in the future, need to process a claim. Very streamlined!
The guy at the store was incredible! He was very smart with his job!
Our tech, Chasity, was very knowledgeable and friendly. Had my daughter's phone fixed in 30 minutes and it looked like new.
Thanks to Billy, I was able to start my claim fast and easy. He was really helpful and I appreciate his what he did.
Thank you Billy!
We had a lovely young man from Benin to come and fix my telephone and he did such a great job quickly efficiently we are very very pleased
He came to.my home and fixed my cell phone and.he did fast and extremely well.work. Looks like a brand knew phone. Thank you so much again.
It started rocky. The person who took my information over the phone made a mistake that needed correction, but it was smooth sailing after that. I have had Asurion for my 55" which was replaced within 72 hours. You are worth every penny.
They fixed my phone in about an hour. Was super fast and the guy was very nice and informative.
Carmi was great my iPhone had a defect since purchase and now I have a new one on the way so glad yall could help! Amazing customer service!
Well the good thing I can say is that they solved my problem the best of the best it could and I really like my new phone.
The service was quick and easy and the guy was nice
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
