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Asurion has a rating of 4.6 stars from 10,704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
My dryer stopped working and a technician was out within 3 bus days and the work was finished in no time.
An easy process and several options were provided as a replacement. The replacement of my smart TV is a quality brand.
Never see so ease like that before as a first using the service was top of the costumer axpectation thanks again
Don't waste your money. They will NEVER approve your claim!
This is for a cracked iPad. Denial/approval process is not transparent.
Products used:
Insurance
I had the most helpful rep. U don't have that as much anymore. And knowledgeable as well! I definitely appreciate it
Online was easy and quick. Just logged in and it took maybe 5 minutes to walk myself through it.
Thank you
Easiest warranty company I've ever dealt with! Would highly recommend Asurion to anyone questioning whether or not to warranty a purchase!
My phone screen was fixed in 5-10 minutes. The guy that came was very friendly and came on time.
Very satisfied with the technician who serviced my washer. He evidently knew his stuff. The machine has worked fine since the.
Very quick to have replaced. This has been improved since I have had to replace a broken phone in the past
An appliance utterly failed just before lunch on Sunday. We submitted the claim and by 3:30 PM the claim was settled.
Filing a insurance claim was excellent because it was simple with one click away receiving replacement device in a timely manner.
Pretty easy,, it just took a little patience. Directions were clearly stated.
Fixed fast vs and better than Eva now very happy now. Thanks
Only used this site 2x and this time was great. I Had an issue with my iPhone and Lawrence was quickly able to fix it for me!
Thank You!
I sent in the affidavit ref. My stolen phone on a Friday, and received my replacement phone on Monday morning! Amazing service! Thank you!
My experienc went very well today. All questions weere answered in a timely manner and the session was a success!
FROM THE FIRST CALL, TO GETTING BACK MY LAPTOP WITH A SUPER FAST TURN AROUND WITH NO ISSUES, WAS A PLEASURE. AND THANKS FOR MAKING MY DECISION TO HAVE YOU PROTECT MY INVESTMENT A GREAT CHOICE
Was over happy with the help i got! Was very helpful and knowledgeable can
I had a cracked screen on my Samsung I only for 2 weeks. They were able to repair my phone within 2 hours.
Phone just stop working.was told I had insurance and within 24 hrs had a new phone. Now I wished the stores were are customer helpful.
It was easy and they even gave us the tape to seal the box and the sticker. I will definitely use again if we need to.
This morning, I went to a local AT&T store to have my iPhone 8 looked at; because it kept shutting down. They advised that it was because of a bad battery, and I went to a place recommended by them: UBREAKIFIX at 1587 E. Cheyenne Mountain Blvd, Colorado Springs, CO *******. Of note, my phone worked fine when it had direct AC/DC power. After some 4 hours after I dropped it off for repair work, I returned to have the technician there tell me: we installed 2 new batteries and could not get the phone to reboot. So, we reinstalled your battery and it still won't reboot. So, we're giving it back to you with no charge." Without any further explanation (since now I had absolutely NO working phone to use), he told me to contact the Asurion insurance provider (since I had full cellphone plan coverage). After I contacted the Asurion customer service, a woman told me that they'd get me a replacement telephone by Tuesday or Wednesday of next week (today's 7/3/21 and replacement to arrive on/about 7/6 or 7/7/21). When I asked if an authorization could be made to simply go to a local AT&T store and obtain a replacement cell phone, she said no--that's not how we do business. Honestly, as a customer that's totally unacceptable. So I returned to the AT&T store and purchased a new SE phone; where the salesman said that routinely Asurion replaces customer's cell phone with "REFURBISHED" cell phones -- otherwise, they'd send their customers to the AT&T store (if/when AT&T is the service provider) to get a new phone replacement.
Tip for consumers:
Avoid this UBREAKIFIX location like the plague. Your object needing repair may be returned in worse shape then what you left.
Products used:
None; poor cell phone repair service
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
