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Asurion has a rating of 4.6 stars from 10,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Chris solved my problem and was very efficient in solving my issue with the Mickey Bluetooth earphones for my grandson!
This warranty from Asurion is the best and I highly recommend the company. Customer service is easy to deal with
Good customer service I use it for my cellular phones and now my electronics
I highly recommend having this coverage
I was having doubts about getting the insurance but now I am very happy that I decided to purchase it.
My technician Bianca did a great job. She made it very clear, easy and fast as she resolved my issue.
Great service, we were able to get right to the problem and get it solved. Only took a couple minutes.
Went to the nearest Cricket store near me and the customer service was so rude. I welcomed the website experience.
Their chat function works very well. It was super easy to talk with their representatives to get my issue sorted.
Wonderful I am very satisfied with the help and the online experience was simple I had no problems at all
Broke my phone, filed a claim, and new phone on the way. Simple, easy and fast. Recommend Asurion to everyone.
Asurion is a scam. Please do not fall for this. Do not buy into their support. Over the past month, I have had nothing but issues getting my first claim approved. I bought into the service over a year ago when I took my fairly new Apple computer in for repair. They replaced the keyboard and then talked me into an Asurion plan, guaranteeing FAST service and cheap repairs if anything happened again. Well, one year later, my same laptop stopped turning on so I brought it in. They did a diagnosis and said I needed a new battery. They told me to fill out a claim, so I did. My claim got rejected. So I called. The first person couldn't help me so they transferred me to the claims department where I was told that they didn't believe the laptop was mine. After a long conversation, they finally agreed to start a new claim. This one was handwritten and I had to add a lot of detail about the issue. So I did. That claim also came back rejected. Why? Their reason was that I added too much information on the wrong line of text. So they had me fill out a new claim. I did. That one also got rejected. Why? Because on the line that asked for "service address" I entered the address of the Asurion store that detected I needed a new battery. Apparently "service" address means "home" address. My bad. So they had me fill out a new claim. This time I wouldn't get off the phone until they reviewed my claim on the phone. The woman was so nice and approved it. Then told me I was all set. As soon as I got off the phone, AFTER getting an email that told me my claim was approved, I got a new email saying….you guessed it…that Asurion had to look at my claim further and I couldn't proceed. They said they'd get back to me in one business day. It's been three. THIS COMPANY IS A SCAM.
Tip for consumers:
Do not use this company. Please.
Products used:
None. I paid for a service they never delivered.
Cracked the back of my 14 Pro Max! Got a new phone the next day. A tech came to my house! Wonderful experience!
Technician, was very helpful and super nice quick turnaround and parts were available.
Thanks guys
I was pleased at all my tech could do to solve my problem. Although it wasn't possible and need to call tier 2.
It was quick and easy. They honored their plan and was able to, almost immediately order a new wireless microphone system. Thank you!
Very satisfied with my experience today. Carmelito was more than helpful and walked me through the process and options for my insurance plan.
Unable to make a claim either online or over the phone. It took 6 calls and 5hrs to reach a customer service agent
My AT&T store at the Village in Meridian, particularly Omar, helped me through the claim process. My grandson had a replacement phone the next day!
Very fast and awesome service! Cracked my screen on my phone, they came out to my workplace the very next day. Totally professional
I needed to replace my screen. Staff was awesome and nice. The phone was fixed in less than a hour. I am more than satisfied with the service.
Karen was great, concise and quick to solve my issue. Thank you Karen for the great customer service keep up the good work. Have a great fall season.
It took over 2 hours and I still do not have a device on the way. The rep could not understand it was their system not my card.
Tip for consumers:
Make sure you plenty of time and patience
Products used:
Phone replacement
Josh was amazing! He is not only good at his job, he's very personable! We had a great experience with him!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are completely sorry to hear about your experience. We are here to help you. Please contact us directly to explain your claim status. -Rue