Asurion has a rating of 4.6 stars from 10,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Great the guy came said he knew what to do and left him to work on the tv and it worked after he was done so all
Good.
I brought in my laptop and every step there after someone was available to assist, since then I have used the service and will use the service again.
Tip for consumers:
I recommend the Asurion home + program
Products used:
MacBook Pro, ipad
The turn around was quick and seamless. The staff was professional and courteous- straight forward and helpful throughout the process.
Beautiful and very good I'm pleased and grateful with them this is the best company and the best experience team
Steven was great, and he did an incredible job. I would highly recommend! Very fast and great customer service!
Quick and easy to sign up for the service. Fast and easy scheduling. Repairman who came was nice and courteous. Highly recommend Asurion insurance.
It was so easy to file a claim on my damaged iPhone. New phone will be delivered in a couple of days. Fast snd easy site to use.
My account was locked because I couldn't log in for the first time. Got the option to get help via Asurion and the issue was solved within minutes.
For a few dollars, your stuff is protected. Don't worry and buy it. Received protection for two things. It was very easy and fast.
So far, all the steps for filing a claim have been easy. I still have to send the defective part back and I assume a new one will be sent back.
It was very easy and quick to do. It is the second time that I made this same claim and everything went very well.
The conversation I had with my helper was quite simple and brief, and they were able to recognize and help my issue within minutes.
First time using Asurion & the process to file, submit & make arrangements to have my cell phone repaired was very easy & quick.
They will take your money and run. They will do everything in their power to deny your claims. This company is a gigantic scam
At first I didn't understand that you had to tap the word you were entering, but when I understood that, everything went very smoothly.
My product broke a couple weeks after my protection plan expired but as a one time courtesy, Asurion still processed my claim. Thank you!
I was having issues with my charging port due to a manufacturing error, I was assisted very quickly and professionally to resolve this problem!
Dropped phone and screen got cracked. Took to. Repair place recommended by Asurion. Repair was done within 2 hours. Phone was like brand new.
It was very easy to put in a claim from start to finish. First time I used plan very satisfied with their claim processing.
Everyone had a positive attitude. I conversed with several people. The system asks for the same information several times which is a little annoying.
The experience was great gave my phone to the merchant and they called me in about 45 to an hour time frame great service!
Your company handled my claim very efficiently and promptly! I cannot ask for better service. Thank you for your quick attention to my problem.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.