• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,371
Neutral
41
Negative
175
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,703)

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user johnd7289
2 reviews
0 helpful votes
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November 14th, 2022
Verified purchase

Great the guy came said he knew what to do and left him to work on the tv and it worked after he was done so all
Good.

Thumbnail of user pilars23
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I brought in my laptop and every step there after someone was available to assist, since then I have used the service and will use the service again.

Tip for consumers:
I recommend the Asurion home + program

Products used:
MacBook Pro, ipad

Thumbnail of user andrewg1695
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

The online service is a little harder to work with. Making a call was perfect, quick, fast and clear. Calling the samsung store is a waste of time.

Thumbnail of user kennetho391
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

The turn around was quick and seamless. The staff was professional and courteous- straight forward and helpful throughout the process.

Thumbnail of user wandag350
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Beautiful and very good I'm pleased and grateful with them this is the best company and the best experience team

Thumbnail of user jtd15
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

When online file my claim and at&T gave me a location went to it take care of my service claim. Gave me time. My phone was ready.

Thumbnail of user stephenp1618
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Steven was great, and he did an incredible job. I would highly recommend! Very fast and great customer service!

Thumbnail of user tienn55
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

Quick and easy to sign up for the service. Fast and easy scheduling. Repairman who came was nice and courteous. Highly recommend Asurion insurance.

Thumbnail of user janee361
2 reviews
0 helpful votes
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December 20th, 2022
Verified purchase

It was so easy to file a claim on my damaged iPhone. New phone will be delivered in a couple of days. Fast snd easy site to use.

Thumbnail of user manuelm534
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

My account was locked because I couldn't log in for the first time. Got the option to get help via Asurion and the issue was solved within minutes.

Thumbnail of user jungl20
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

For a few dollars, your stuff is protected. Don't worry and buy it. Received protection for two things. It was very easy and fast.

Thumbnail of user christys421
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

So far, all the steps for filing a claim have been easy. I still have to send the defective part back and I assume a new one will be sent back.

Thumbnail of user connier436
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

It was very easy and quick to do. It is the second time that I made this same claim and everything went very well.

Thumbnail of user perrya54
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

The conversation I had with my helper was quite simple and brief, and they were able to recognize and help my issue within minutes.

Thumbnail of user deborahb2532
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

First time using Asurion & the process to file, submit & make arrangements to have my cell phone repaired was very easy & quick.

Thumbnail of user lauram3035
1 review
0 helpful votes
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July 20th, 2022

They will take your money and run. They will do everything in their power to deny your claims. This company is a gigantic scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertah263
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

At first I didn't understand that you had to tap the word you were entering, but when I understood that, everything went very smoothly.

Thumbnail of user christaf38
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

My product broke a couple weeks after my protection plan expired but as a one time courtesy, Asurion still processed my claim. Thank you!

Thumbnail of user bradynb2
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

I was having issues with my charging port due to a manufacturing error, I was assisted very quickly and professionally to resolve this problem!

Thumbnail of user jorgeh195
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Dropped phone and screen got cracked. Took to. Repair place recommended by Asurion. Repair was done within 2 hours. Phone was like brand new.

Thumbnail of user vk90
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

It was very easy to put in a claim from start to finish. First time I used plan very satisfied with their claim processing.

Thumbnail of user jerryh964
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Lacy was the tech that worked on my phones. She was very friendly and helpful. Everything I ask for she was willing to do.

Thumbnail of user carlosm935
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Everyone had a positive attitude. I conversed with several people. The system asks for the same information several times which is a little annoying.

Thumbnail of user luisd389
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

The experience was great gave my phone to the merchant and they called me in about 45 to an hour time frame great service!

Thumbnail of user bernices110
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Your company handled my claim very efficiently and promptly! I cannot ask for better service. Thank you for your quick attention to my problem.

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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