Asurion

Paid for asurion for 4 years before I needed it. They never showed up and never helped.

I scheduled 3 appointments for them to repair my screen.

Monday, schedule for friday. They never show up, never tell me why, never even let me know.

Next monday, schedule for friday. They AGAIN never show up.

THIRD MONDAY, schedule for friday. They NEVER show up, NEVER contact me. I HAVE TO CALL THEM.

When I call on the fourth monday they say they don't know why someone never showed up and it was probably my fault.

When I ask what they can do they say they can schedule another appointment.

At this point my phone has been unusable for nearly 4 weeks. They THEN say they can now replace my phone for $19.99 "As a service to me" WHICH IT'S NOT. I now have to transfer all my stuff and spend hours setting up my new phone. They say they'll get it set up and call me back. They never do, and I have to call them the next week.

I get the replacement phone, i send my phone back in and I think all is good. Then they charge me $200, which is the phone replacement price!

When I call and ask why, they say they don't know, because I already sent back my old device and they are only charging $20 for a replacement. So they say they'll refund me and call me back. After waiting another 2 weeks I call back and ask where my refund is.

"Well, we didn't refund you but i don't know why"

6 days later I FINALLY was done with this. It took nearly 8 weeks for me to be done with this stupid company and the representatives had the nerve to ask me at the end of the calls if I wanted to sign up for other insurance services through them. Screw you guys.

Great i loved how easy it was to get the phone replaced and I will go back and get any other ones I loved being able to do this on my own

I've had my robot vacuum for about a year and it started sucking up dirt less and less recently, and it was also making a loud sound when running! I sent in my robot vacuum to Asurion and received it about a week later saying the issue was fixed, passed all the tests, and to let it charge for 24 hours before starting. Well, THEY SENT IT BACK TO ME BROKEN. It was WORSE off than when I sent it to them because now it doesn't charge OR run—it doesn't work at all! So I IMMEDIATELY sent it back a SECOND TIME stating my concerns, and I was so excited to receive my vacuum today and guess what?! They had the audacity to stick a note in the vacuum box that basically said, "Sorry we can't fix your vacuum because it's dirty, so professionally clean it and send it back to us." First off, it's pretty sparkling clean if you ask me. AND! YOU ACCEPTED IT THE FIRST TIME WITH NO COMPLAINTS ABOUT IT BEING DIRTY! I never once used it since the first time I sent it in because YOU SENT IT TO ME BROKEN. IT DOESN'T RUN.

So I thought ok then duckers, let me call a professional who can clean this vacuum. I told him that this company is requiring me to get it "professionally cleaned" prior to them fixing my vacuum, and he said that was a load of s***. He owns this vacuum business and he NEVER once heard of a company requiring you to deep clean a vacuum prior to fixing it. What a load of idiots. Don't waste your time and money on this company. All of their reviews on their website are obviously fake. I will never throw my money at Asurion.

I was unable to use my PIN to get into my account. It was resolved quickly. Dominic was professional, knowledgeable and patient with this old lady.

Website was easy to use. Wish there was a choice in color and or model of replacement phone. Not sure replacement is quality of old phone

Not As simple as it sounds But I Did get an Another Phone From AT and T But It was an 10 instead of the Latest I Phone Which Was a 14 Plus I Still got Charged For It Not Happy

Local TV repair shop arrived and took the TV to the shop. 5 days later he returns with the set back in working condition. Excellent service.

Needed to file a claim and chatted with a real person who got my claim filed within minutes and was very courteous. Quick, easy and complete.

My first time fill in a claim in my life and was very satisfied. The agent was very helpful. I like to do business with Asurion

Good... although I was on hold for a bit and had to wait in order to complete my claim... but overall it was a good process...

Everything was done efficiently & prompt service! From the time I spoke with my carrier to the time it took me to finish filing the claim.

Tech Agent was awesome in assisting me. The location was very professional in terms of customer service.

Excellent customer service from the gentleman at ATT office on Union Ave. And from the young lady at actual Asurion office on Poplar Ave/Highland store in Memphis TN.

Service it is excellent, I will recommend to my friends and Family

Need to give more information on weather or not it could be repaired.

With the plan I was able to connect with repair service in minutes and resolved my TV replacement very quickly once diagnosis was completed.

Unfinished- the help could not tell me if find my phone is off. I don't want a charge.

The process was very easy. The Tech was on time and fixed my screen quickly and have not had any issues since.

Eric the technician was friendly, professional and answered all of my questions and had my phone fixed in time thank you Eric

All I need is for them to replace a lost phone and fulfill their end of the contract. But, Every single time I call it is another problem with this "insurance" company! I have updated my address 3 times with different reps and they still don't have it correct! I've uploaded an Afidavit and a picture of my State ID, and now I'm told that I need to upload the exact same items AGAIN! 6 times I've called, gone to *******@sprint complete app numerous times, and gone to phoneclaim.com/sprint Lord knows how many times without resolution and every time the rep seems to care less about my frustration. BEWARE *******@asurion tech insurance as their customer care is terrible, their competency is beyond subpar, and their professionalism doesn't even exist. This is the poorest excuse for an insurance provider I have ever had the unfortunate need to deal with! If ANYONE has an alternative *******@asurion, even if it's more expensive, I would highly recommend never even considering this laughable organization. A true, recent experience from a long time customer *******@asurion giving them ZERO out of 5 stars! This is a TERRIBLE company!

Customer service was great the agent was very polite and understanding with my situation. Easy to talk to

Asurion was and is the best.
Kelsey answered all my questions and super friendly and professional as well!

Very difficult when scheduling service, asking for a picture of the issue when explaining it was a noise