Asurion

Had a problem with a refund but they attended me fast and accurate and no delays recived refund in a few minutes very satisfied

Experienced a quick fix under warranty through ATT, the tech was very responsive and gave me a timeline that was reliable.

I'm home, connected to my wifi and my VPN will not connect. Cielomarie advised me with instruction which was explained very clearly. I had no trouble following with ease, however my issue was still continuing to happen, so she escalated my problem to tier 2 tech support. She handled my issue with care and was of great assistance at such a late time in the evening. Great job!

If you buy any higher priced item, I highly recommend purchasing a protection plan with it. The company that has that contract, Asurion, is super friendly and super helpful. I chatted with an agent and she had the issue resolved in a matter of minutes!

Great service and company easy to get through to them

Typical scam. I paid for Asurion when I purchased something on Amazon. It had issues within 10 days. I couldn't file a claim because I needed to wait a month after purchasing the item before I can create a claim, therefore, I needed to pay 2 months to Asurion before I could receive benefits. It's $17 a month for Asurion.

(i.e. If you bought an item for $40, and also bought Asurion coverage, so you spent $40 PLUS the $17 monthly payment for Asurion. They require 2 months of payments before coverage. That's $34 to Asurion already, so you get $7 back towards your item IF they accept the claim).

I called and the voice prompts did everything they could to direct me to a text chat instead of voice chat. I finally got a hold of somebody and asked why I couldn't file a claim? They said it was in the terms and conditions. I asked what was the reason for paying the first month then? Why was I not covered after paying the first month? Legit question and they had no response besides "terms and conditions".

That right there told me they are not easy to work with and the claim would probably get denied. Already not worth it considering they need 2 months of payments before coverage.

Amazon needs to drop those guys before a huge lawsuit happens. What a trash way to conduct your company business.

Extremely easy claim process and the claim was approved and processed the same day and received the replacement phone the next day.

Everything was resolved quickly and almost effortlessly. Great service!

I am grateful to have been on chat with John Michael. I am an older person and needed so much patience. And patience kindness and understanding is what I received. I truly hope that you value John Michael because above and beyond customer service is what I received

I was dreading having to make a claim on my smart watch. AT&T made it so easy and stress free! I had my new watch on my wrist the very next day!

They were highly dedicated and went over and beyond service abilities.I did not personally find it to be easy for them.words can't begin to describe the professionalism that i experience

Purchased a power washer through Amazon and purchased the extended warranty. A problem occurred requiring a repair. Far too many steps to submit a claim, but it was accomplished. Promised a follow-up contact to obtain necessary repairs. We will see what happens.

He repaired my screen which was the ONLY problem but destroyed my SIM card, had to get new phone, when I called him out he called me a $#*!

Thought it was gonna be a pain to use the protection plan, it turned out to easy. Would purchase the protection plan again on high priced items for a piece of mind!

My iPhone battery wasn't holding a charge. The representative was fantastic at getting the claim filled for me and finding a location where I could take my phone. Caleb at the store was efficient, and I got a new battery for no charge.

The process was easy and the guys at I break you fix at Visialia ca. Where professionals and made you feel home

I dropped my phone and broke the screen. Not sure how this worked I assumed I was going to be out of a phone for a while. The tech came out and was very professional and took care of my broken screen in less than an hour! Thank you! You are a true master at your craft

Patrick with Asurion was very kind and understanding. He explained everything to me and answered all questions I had. Very efficient and Kind and did not make me feel like I didn't understand it. By the end of the chat, I understood everything about my plan. He also answered all and every question I had an even gave me his input on everything so I had a complete understanding of my plan and how easy it would be to follow a claim. Look forward to my next chat in a week. Thank you very much Asurion. Y'all ROCK!

Mark provided great customer service, was nice and got the job done fast for me.

After 8 months of going back and forth with Amazon for help with my Protection Plan, I was finally able to get it resolved with Asurion! It is definitely worth it to get the Plan for large, pricey items! Thanks Asurion! (Phillip)😊

Love it, very easy to set up and use. No issues with the process and getting my new golf gloves

After receiving an initial claim denial I was connect to Mary who helped to explain why. She not only explained why it was denied, but she helped to resubmit to have my product replaced. She was outstanding today! Thank you Mary

My Fitbit Sense developed problems. I purchased the Asurion coverage when I bought the Fitbit, and Asurion has helped me when the Fitbit had developed problems.