• Asurion

2024 SITEJABBER AWARD

Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
Write a Review

Overview

Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,370
Neutral
41
Negative
175
225
See all photos
How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,702)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user francines74
1 review
0 helpful votes
  • Send Message
August 6th, 2021

I made appointments with this company weeks ago every week they cancel the appointment they never show up this company is the biggest scam

Thumbnail of user lindad2631
1 review
0 helpful votes
  • Send Message
September 13th, 2022
Verified purchase

It was a fast and easy process. I pay for my mother's phone and she is out of state. It was a great experience.

Thumbnail of user brianb3738
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

She was amazing. It took some effort, and she went above and beyond to get my card back to me. Nothing short of amazing!

Thumbnail of user raulg250
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

Very easy to make the process, the service was very fast and the technician was very friendly 100% recommendable

Thumbnail of user stevee815
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

Yes very thank you I appreciate appreciate your understanding but these phones are just not good phones

Thumbnail of user brittneyc113
1 review
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

Junior made everything from making the claim to getting the phone fixed great. Was even on time given to pick up the phone.

Thumbnail of user natasham382
Ari B. – Asurion Rep

Hi Brittney, we are happy to hear this was a great experience for you. If you need any additional assistance, feel free to let us know. We are here to help. -Ari

Thumbnail of user larryp354
2 reviews
0 helpful votes
  • Send Message
August 13th, 2023
Verified purchase

Tech came to my house exactly on schedule and provided prompt and courteous service. Finished promptly and service was excellent.

Thumbnail of user irvinc29
1 review
0 helpful votes
  • Send Message
June 6th, 2023
Verified purchase

It was a great experience. Yesterday
I opened the claim, and received a call to confirm today's appointment. It was quick and efficient. Thanks!

Value
Thumbnail of user johnnyc446
1 review
0 helpful votes
  • Send Message
November 20th, 2022
Verified purchase

Our tablet stopped charging and turning on. Agent understood my problem and submitted my claim. Very easy.

Thumbnail of user larryt731
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

My computer stopped working and after contacting Asurion about my problem, an appointment was scheduled for a technician to come to my home to

Thumbnail of user leap70
1 review
0 helpful votes
  • Send Message
November 7th, 2022
Verified purchase

Martin was wonderful, he was quick to resolve my issue and get me a phone number to contact who I need to speak to

Thumbnail of user jacquelineh925
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase

Phone fell in water and I feel like you should be able to go in the store and get a phone the same day.

Thumbnail of user mariag2385
Rue L. – Asurion Rep

Hello, Jacqueline. We hope you are up and running again! Please let us know if you need further assistance. -Rue

Thumbnail of user normaa175
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

Repairman appointment set up in 2 days' time. Repairman on time and found the problems very quickly.

Thumbnail of user marvinr162
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

I think Asurion's insurance is worth it, and the customer service is excellent and goes above and beyond to resolve claims quickly and easily.

Thumbnail of user patrickm1993
1 review
0 helpful votes
  • Send Message
September 25th, 2022
Verified purchase

It was a pleasure speaking with Melissa she was very professional, knowledgeable, helpful and overall very nice!

Thumbnail of user mikem3964
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

Would rather have talked to a live person. I'm just hurting this Rather I'll talk to the live person who had great English skills

Thumbnail of user julieh2058
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

I was very satisfied with the service I received. Eli was knowledgeable helpful and polite. Great attitude.

Thumbnail of user mariona152
1 review
0 helpful votes
  • Send Message
January 15th, 2024
Verified purchase

I my experience was good,& complete. They does their job well and they are very knowledgeable.

Thumbnail of user jamesw5923
1 review
0 helpful votes
  • Send Message
August 4th, 2023
Verified purchase

My phone was fixed quickly and easily. The phone functions as new again. The staff was great and explained in detail what the repairs consisted of.

Thumbnail of user crystalb939
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

Those ladies at that location are kind, courteous, friendly, helpful, and goes above and beyond. So satisfied with those ladies!

Thumbnail of user brucej496
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Great customer service! Fast repair! Very friendly! Tech was professional and to the point. Very friendly and courteous. Great experience. Thank you.

Thumbnail of user laurak1530
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified purchase

Smooth transfer made thanks to the help of the tech savvy employees.
Assurance that I was not going to mess it up as I am not very tech savvy.

Thumbnail of user rubenm264
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

I wish we could get a cell we like for being a good customer instead of the same one, unless we want the same one. Thats all,. Thank you

Thumbnail of user catherineg755
1 review
0 helpful votes
  • Send Message
January 16th, 2023
Verified purchase

Easy to answer, follow instructions too. Fir me I prefer phone person do asked me. Also prefer the store give you that service to do it in the store.

Thumbnail of user joycelynna
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

My experience was so easy and quick. My call was answered right away and was not put on hold. The agent I spoke to was very polite and knowledgeable.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

How do I know I can trust these reviews about Asurion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asurion?