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Asurion has a rating of 4.6 stars from 10,700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Technician always shows up on time and finishes in a timely manner. They always get me up and running within a few minutes.
The service was fantastic the technician was friendly, easy to talk to extremely fast with his work. I am very pleased with Asurion
Phylis was the best! She was patient, friendly and funny. She needs a raise and promotion. She truly is an asset to Asurion.
Filing claim was easy, James took my phone quickly and was polite, phone was ready when promised, looks good and works well.
Thanks
Easy process received a shipping envelope, send it in, got repaired with in a couple days and send back. Excellent Service. Overnight shipping.
I would like to appreciate asurion for how fast and easy it was for me to do my claim, it was so self explanatory I truly recommend asurion.
They is nothing to do they took care of everything, thank you l will, tell everyone to get the care from you guys
Tip for consumers:
Nothing great service
Products used:
Nothing yet
Easiest I have ever done. The simplest claim that I have ever had to file one or two clicks and you are done
Out tv went out and I filed a claim and within 1 week we had a new tv. Very satisfied with this company.
It was quick and easy. I never has issues with and they have been my insurance for years for me and my family
I was having issues sending and receiving picture messages. It was resolved very quickly and professionally.
Wonderful service and great expectations, Very nice and understanding with all wireless and device protection needs
Good to not have to worry about the product malfunctioning shortly after the manufacture's warranty expires.
The customer service representative was very helpful and so nice!
I have had no issues with Asurion and will continue using there products.
Good. Donna explained patiently the steps I needed to take
Christine was very helpful and knowledgeable. She was very personable and we fixed my issue in and genuinely helped my call issues to be resolved.
Very easy to file the claim and the replacement phone arrived the next day with easy instructions of how to activate it.
It was a good experience and the guy who helped me was extremely nice and educated about the situation
Dropped off the phone. They said about an hour and it was. The phone was perfect when we got it back. Promises made, promises kept.
I was amazed on how fast the repair to the phone was done. I would definitely recommend this service to anyone
Jason was very knowledgeable and offered tips and hints that were very helpful. He was excellent to work with.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
