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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Herbert was very helpful fast and patient I really would recommend him to my friends and family
I am so happy to have this service and the technical staff is very knowledgeable and experienced.
THE AGENT WERE KNOWLEDGE OF WHAT I WERE TRYING TO D0 AND VERY PATIENCE WITH AN OLD GUY LIKE ME, 5 STAR CHICK... LOL
Asurion Agency has help me a lot with making claim I had no problem thanks you Asurion I give you thumb up!
It was easy to get my phone repaired great staff to work with!
I GOT BEST CUSTOMER SERVICE, ONLY ONE HOUR, ALL SET, I CAN GET FULL REIMBURSEMENT.
TUST AMAZON, TRUST ASURION PROTECTION PLAN.
I wouldn't trust these guys with my toaster... I am 62 years old. This is NOT my first rodeo folks... I suggest you read this review to the bottom:
Brought an Xbox X in to have the HDMI port replaced. Our fault it broke. They "Repaired" it with a new one. About $200 bucks. We get it home and it didn't work correctly. After one unplug and re-plug it stopped working. I brought it back to them and was accused of breaking it ourselves before the guy even Looked at it, And, I was berated as a stupid customer/end user While I remained mostly silent. SO Much so, I almost and should have taken it back and walked out. (what a twit you are Kid) Then he told me they would repair it again "as a courtesy" I am thinking: Ummm, OK, been there done this before. Let's see if they Can step up... NOPE!
JUST as I suspected from the manner in which I was treated at the store, they called me today 11/2/22 and explained the mother board was beyond repair and they don't have one. "It's Trashed" Had they said that at the time of the first Non "repair" I would have believed them considering How it got broken, thanked them, paid them for their time, and forever trusted them.
Conclusion is this: They have NO customer Service Skills, No Tech Skills, No foresight, and No people skills. On top of that, they feel bad about ALL those categories and have NO clue how to fix it. (they need a For Real Manager and the customer service Idiot that treated me this way needs fired Immediately. He wouldn't even make a nice homeless person)
Don't walk away from their sites. RUN! There HAS to be a better solution out there somewhere... My search starts today.
Here is How I KNOW they are dishonest. On the initial Visit for the HDMI repair I was "encouraged" to buy the home electronics insurance and was Told "if you have something at home now that is not working, wait 30 days and bring it in because they don't make you list what ya got" Insurance fraud. If they do the insurance Co. That way why wouldn't I expect they wouldn't do ME that way when I didn't and couldn't buy the insurance? And They DID! In ALL my years of doing business, I would rather Shut my Doors than have my people treat customers this way!
Tip for consumers:
Don't trust Asurion Repair...
Products used:
Xbox X repair HDMI port.
Pay for the TOTAL protection plan and every time I try to submit a claim I am denied. Nothing but aggravation! MORE like a TOTAL WASTE of my money!
Dylan was very nice and polite. Fixed my screen in 20 minutes. Met all my expectations.
I filled out the form on line and and then AT&T emailed me I followed the instructions that was given and my new phone was on it's way the next day.
We are so blessed to have Asurion as our insurance.
They are extremely helpful.
I went on line and did my claim and ithe watch came in the next day.
I like how they work on my claim they fix my device very fast
The experience was awesome and done quickly I recieved my replacement phone the next day
Service was quick and very easy! Replacement phone was sent right away.
Was able to get my iPhone fixed within an hour.
Jesse was very helpful and friendly!
Workers are very helpful they get the problem fix in no time very polite respectful efficient
So easy to work with! My daughter's phone was over heating and we had a new phone in 2days!
Using asurion was faster and easier than I expected, it was a good ideal to mgo with your service.
My moms nutribullet died this morning, and having these guys on my side is a nice piece of mind.
He fixed my texting to android problem that seems to be a big issue with the newly bought iPhones!
The process was fast and easy without any complications.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Bill. We are completely sorry to hear about this experience and your product still not working. Our repairs are typically mail in unless you are taking it directly to a shop. Please contact us directly to assist with a claim if needed. -Rue