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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
The tech's really know their stuff. Helped me all the way through my claim. I highly recomend them
I had a great experience with terance! He made things easy, and was responding in a timely manner.
Excellent never had a problem, even b4 you guys took over. Been a loyal customer
The representatives were kind, patient and courteous.
Absolutly Horrible Customer Service. Is it their policy to Hang Up on customers? Well that's what just happened to us. My husband was speaking with a rep and the rep hung up on him. We have service with T-Mobile. My husband purchased 4 phone with the Family Plan including insurance for the phone. Now I know this part isn't Asuion's issue, However I accidently dropped my phone the screen cracked and my phone doen't work now, but when I took it into the T-mobile store they told me that all the phones accept mine had coverage. So I got my husband and when we returned another employee stated that only 2 of the phone had coverage! Now why would we have a family plan but only get insurance on two of the 4 phones, that's absurd! Plus we were told two different things within 30min! The employee said he can add insurance on the 2 other phones, then we need to wait about 3 days then file a claim. That's what we did and then 1 week later we were denied, stating we didn't have coverage the day of the accident. This makes absolutely NO SENCE! It seems the employee who signed us up for the Family Plan obviously didn't do his job. Like I said that's not on Asurion. What is on them is that their associate hung up on my husband.
I've worked in customer service, I've also worked for a call center. There were times where ''YES" I wanted to hang up on some Irate customer, although if "I did!" I would of lost my job for it or been in some serious trouble. This guy shouldn't have a job where he gets that upset to hang up on someone, this isn't High School! Train your employees better and inform them that it is not acceptable to hang up on a customer just because they are upset with the circumstances, it is your job to remedy the situation to to elevate the customers frustrations. For anyone reading this review Be careful if your upset when you call this place because they will probably hang up on you!
Very fast turn around. I liked using the on line service.
Everything went so smoothly and I'm extremely satisfied
Great no problems guy was very professional thank you!
Vince is the face of getting things done with a smile! This man needs to be in commercials
It was very easy to submit a claim and get a replacement device.
Why better service then talking to some at AT&T they only want you to add a new line or pay fee
Great customer services and very polite and very helpful
Replacement for my galaxy fold screen was very fast and well done.
Waiting time was a little bit longer than expected but the service was great.
The phone would go too black screen while in phone call can't use gps.
Technician was prompt and polite and did a great job with my screen repair!
The only thing I would change is I wish I didn't have to wait 3 days. But overall a great service
Used the Internet to book my repair service, the online process was quick and easy
Reported a lost phone within 24 hours, I had my replacement phone. Very impressed!
Was handle professionally and the rep was very courteous.
From broken Iphone to working in less than 15 minutes
No issues… quick and easy process! I have been a asurion customer for over Ten years
They were fast and I got my phone the fix the first day
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
