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Asurion has a rating of 4.6 stars from 10,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Process was a little slow but worked well. It took to much time but ended with a good result.
I purchased the Samsung Note 20 Ultra. The camera lens shattered within a couple weeks. The insurance carrier is Asurion. I paid for a replacement phone which was sent with a blocked sim card and was unable to use the replacement phone, in turn not being able to send back my broken phone. I contacted my phone provider (Bell) who told me to contact the insurance company (Asurion). I called Asurion who told me to contact my phone provider. This game of passing the ball played out a few times, of one telling me to contact the other. Eventually Asurion indicated that they took the block off the phone but would have to wait 24-48 hours. I waited the time period and the block had not been lifted. I contact Asurion back who indicated that they would again remove this block. Again I had to wait 24-48 hours. Yet again, only to be disappointed of the phone still having the block on it. During this time I was given a 30 days time frame to return the broken phone. Since Asurion was unable to unblock the phone they indicated that there were notes on the file to extend this date. This all started in October. Today is December 25th, 2020, Christmas day, during a global pandemic. When the world is forced to not have in person contact we are relying heavily on our phones to contact our loved ones. I was not able to make a single phone call, text message or use my unlimited data to contact any family or friends on one of the most important days of the year. I called bell again and yet again they indicated that they could not do anything because it was Asurion that has now put a block on the phone and that I would have to call them. I call Asurion only to find out that they are closed on today, Christmas day. I go to Asurion website to see if they have a live chat, only to find out that the "Live Chat" was down and its being worked on. I even sent an email explaining in depth of the issues and I still have not heard back.
This service is an absolute disgusting despicable low. A company should have NEVER allowed this to go on for this long let alone disconnecting a Bell phone on Christmas Day.
The fact that I paid over $1000 for a device and paid the premium to to have a new phone sent to me that does not work and the issue still has NOT been rectified MONTHS later is absolutely disgusting.
Tip for consumers:
Just don't
Products used:
Galaxy Note 20 Ultra - Cell phone
Hayden the tech was very efficient and professional!
Excellent service, on time and perfect job. Happy client. Love Liberty services!
My phone broke. Asurion repaired it. Only cost $30 and the repair was perfect.
Very professional agent listened to my problem and concerns and was able to come to a resolution.
Adrian was such a great person to interact with, he was very knowledgeable
Fast, no stress service, got my phone super fast ……………………. ………………..
It was very simple to file the claim and in 2 days the phone was replaced.
I have had ASURION for many years and they have always solved all my problems and will always be highly recommended from me
The service for my phone was very quick and satisfying.
Very helpful and let's you know what's going on and whats going to happen
The tech was very helpful and explained using the phone
The service was excellent. The technician was very professional. I had a really nice experience.
This was a very quick and professional service to getting a replacement phone.
Had to replace a lost phone and the service,delivery and support were fantastic
Call in to file a claim on a printer. It was so easy and fast. I was done in less than 20 mins.
Damaged phone replaced within 3 days. Easy to work with.
It was great the technician was very polite and got the job done right away. I love it
Very polite. Kept me informed of progress
Of repair. Repair was completed on time
As promised.
Amazing service. Super guy. Got what I needed done. No hassle
Joe is so courteous and polite.He's knowledgeable and fast for his work.
My experience was delightful. The service rep was very cordial and extremely helpful.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
