• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,374
Neutral
41
Negative
175
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,701)

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user as1215
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Great service easy easy great people best service I have ever had

Thumbnail of user shellyb373
1 review
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October 11th, 2022
Verified purchase

Good and easy I thought it was good and easy! I wand pleasantly suprised

Thumbnail of user johnnyr433
1 review
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July 28th, 2023
Verified purchase

Did not know it would be that easy. Very pleased and excited to keep doing business with ATT

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1 review
0 helpful votes
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July 27th, 2023
Verified purchase

Very easy to use this service. Friendly staff and knowledgeable.

Thumbnail of user candicek99
1 review
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July 25th, 2023
Verified purchase

Tech was professional, polite, efficient, quick service

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1 review
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July 24th, 2023
Verified purchase

The gentlemen that helped me was extremely polite and helpful.

Thumbnail of user chrisn1164
1 review
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July 23rd, 2023
Verified purchase

I had a great experience, phone was fixed super fast with no issues.

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1 review
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July 21st, 2023
Verified purchase

Process was much easier than anticipated. Quick and painless.
Good experience.

Thumbnail of user shirleyg1006
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

The technician was very knowledgeable.
He did a great job on my phone.

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1 review
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July 18th, 2023
Verified purchase

Very fast and efficient. Got another phone in a couple of days.

Thumbnail of user vixtorr
1 review
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July 18th, 2023
Verified purchase

My son broke his screen. They came replaced it and he is a happy social butterfly.

Thumbnail of user tarac491
1 review
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July 17th, 2023
Verified purchase

If you have your information together this process from start to finish is very easy and convenient

Thumbnail of user bettinaj15
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Got my phone on time no hassle nothing else to say thank u

Thumbnail of user yolandah285
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Excellent customer support and it was someone from the states not a third party.

Thumbnail of user kristianj28
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

Quick fast service, friendly conversation and attentive. Highly recommend!

Thumbnail of user anselmoh2
1 review
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May 17th, 2023
Verified purchase

Excellent good attention, and fast, excellent service

Thumbnail of user tawandam22
1 review
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May 7th, 2023
Verified purchase

The service was quick and the representative was very friendly and knowledgeable.

Thumbnail of user wandaj304
1 review
0 helpful votes
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November 18th, 2022
Verified purchase

Easy to find online services. Easy to make claim. Easy to get phone repair. Just easy

Thumbnail of user gabrielam209
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

So easy and fast and the workers are so friendly and helpful

Thumbnail of user davidb9908
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Phone broke on Sunday had the phone replaced on Monday.

Thumbnail of user charlynet1
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Easy instructions. Complete fast and easy. Understand ing was easy

Thumbnail of user dennisn364
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Looking forward to resolve to my insurance needs and my personal needs

Thumbnail of user katherynd9
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

September call was not successful. Second call was successful. However the problem persists.

Thumbnail of user carmenn153
1 review
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February 16th, 2023
Verified purchase

It was excellent. Everything was easy and was done fast!

Thumbnail of user esmeraldar52
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

I have a problem with my phone and I have my replacement quickly and easy

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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