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Asurion has a rating of 4.6 stars from 10,704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Jaimie was Quick, understanding, informative, and very friendly. She got the ball rolling and was very Concise. Very efficient. Extremely friendly, set my mind at ease.
Was great to deal with Ryan on my support question. Was so nice dealing with a human and not a bot!
Rock on!
I received a replacement device the day after I filled the insurance! Super quick
The customer support is very polite and helps resolve the issue very quickly. They very educated and it was a great experience.
The issue still isn't resolved but the are trying.
Rep carmelita was amazing, she was super fast and understood the problem. She even had jokes to make the process less painful.
From making the appointment to dropping off the device and the speed of the repair was seamless. Jason the tech was awesome and took great care of my device.
Tech expert Steven was quick and helped me with my request immediately.
Vary helpful in getting my laptop fixed and turned around
Everyone at the Winston-Salem office on Stratford Very professional and friendly. Great job!
My experience was great with asurion, people were extremely friendly and fast.
I can't remember the last time I walked into a place of business and had them so eager to help me. The young man who greeted me and helped me was so nice and so informative - both on what he was going to do to fix my phone AND the different options available for insurance on all of our home electronics, etc. I was dreading going, but he made the experience quite painless. :) Thank you for being there with this service.
The customer service rep did a wonderful job fixing my Samsung Galaxy Note 10 Plus. I was very happy with the service I received.
AMAZING. START WHEN I MADE MY CLAIM THE PERSON ATTEND TO ME WAS REALLY NICE, RESPECTFUL AND BRIND ME A SOLUTION TO MY PROBLEM HE KNOWS ABOUT THIS. IM SO HAPPY HAVE THIS PROTECTION INSURANCE BECAUSE IS THE BEST WAY HAVENT YOUR DIVICE WORKING AGAIN ON 100% AND WHIT A SMALL AMOUNT IN DEDUCTIBLE. THANKS ASURION
Jailyn, my Asurion representative was absolutely A1 in assisting me. She expedited my claim process in minutes and relegated it to a local UBreakIFix locale that could have my laptop fixed in less than a week whereas I was originally on the phone for hours with others with multiple holds and never got anything accomplished. She was absolutely exemplary.
It was nice to have an actual human help solve the technical problem of registering two phones.
The process took a long time but Tech Support patiently let me to a successful conclusion.
My experience on ordering a replacement phone for my teenage daughter was outstanding with Asurion. It was easy and fast and the return process was simple. Thanks to Asurion for helping me with my daughter's phone without it the world ended.
Once I submitted my claim, the response time was immediate. They identified a plethora of location. I received same day service.
The Technician was polite, friendly and quickly resolved the issue.?
I resolved the problems so quickly. So nice and friendly!
My tech was great. She was friendly and fast and even went above and beyond to clean and fix the charging port while she fixed the screen. THANK YOU!
From the time I started my claim to my phone being fixed was less than 5 hours. I started a claim, dropped my phone off and it was fixed. Super simple and easy to get done
Even the fact that I was able to take of issue on a big holiday such as 4th of July, was awesome!
Wow! I can't express how impressed I am with Asurion Protection Plan. My Apple Watch Series 6 suffered a cracked glass, and with just a few clicks online, I filed a claim. To my amazement, Asurion promptly delivered a replacement Apple Watch Series 9 to my doorstep the very next day! Their efficiency and commitment to customer satisfaction are unparalleled. With a mere $100 deductible, I got a brand-new device hassle-free. Asurion, you've earned a customer for life!
Good representative helped with the issue after hours
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
