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  • Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,371
Neutral
– 41
Negative
175
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225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,704)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
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Anthony T.
1 review
0 helpful votes
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“Satisfied customer”
January 18th, 2023
Verified purchase

Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome!

Helpful  (0)
Thank you
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Justin E.
1 review
0 helpful votes
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“Great service”
January 5th, 2023
Verified purchase

Hfddfhhddrtrrrrreeeeeddddddddddddddffffffddddddddddddd

Helpful  (0)
Thank you
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Miranda E.
1 review
0 helpful votes
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“…..”
December 28th, 2022
Verified purchase

………………………. Xxxxxxxycucigxtzfxfxfxtxgxgxgcgcogcltxkt

Helpful  (0)
Thank you
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Jay L.
1 review
0 helpful votes
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“Dont want to do this”
November 30th, 2022
Verified purchase

Im done. Noooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooookl

Helpful  (0)
Thank you
Thumbnail of user mariag2385
Rue L. – Asurion Rep

Hello. We apologize for any trouble. We are here to assist you. -Rue

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Sean N.
1 review
0 helpful votes
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“Phone”
September 26th, 2022
Verified purchase

AaaaaaaaaaaaaaaaaaaaaaAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

Helpful  (0)
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549 reviews are not recommended

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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