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Asurion has a rating of 4.6 stars from 10,823 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Sin duda alguna son muy rápidos y profesionales gracias
Gracias por su eficiente servicio muy recomendable
Good thank thank you thank you thank you. Thank you thank you xxxxx" XXX". Xxxxx
Excelente servicio facilidad de reclamo todo muy bien
Tengo un plan de seguro familiar, y mi experiencia a sido lo máximo. Ninguna queja. Excelente
Excelente estuvo todo muy facil gracias por su ayuda
Excelente servicio y muy agradecido. El caballero que me atendió es todo un profesional.
Me atendió muy amable el personal de asurion con lo que necesitaba
Estamos Extremadamente satisfecho con el servicio y la atencion
Excelente servicio, muy buen trato y buena comunicación
Me repararon el celular en pocos dias y lo dejaron como nuevo.
Me pareció muy fácil hacer el reclamo y rápido. Muchas gracias.
Muy bien me parecio perfecto muchas gracias por su servicio
Muy Buena la attention.pero mucho burocratismo te Mandan de un departmental otro
Excelente servicio recibi y fue muy facil el proceso
Todos muy profesionales en la resolución del problema
Todo estuvo perfecto me gusto la facilidad con que pude hacerlo muchas gracias
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are here to help you. If you need assistance, Please reach out to us: https://www.asurion.com/about/contact-us. -Rue