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  • Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.7 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.5%
Positive
3,330
Neutral
– 36
Negative
157
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225
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How would you rate Asurion?
Top Positive Review

“Easy walk-through w/ AT&T store help”

Irene M.
9/28/24

Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.

Top Critical Review

“Asurian was not helpful.”

Carol M.
10/6/24

They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.

Reviews (10,947)

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Reviews that mention popular keywords

customer service (1535) replacement phone (389) protection plan (322) phone screen (171) claim process (173) phone number (66) screen repair (154)
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Esliey F.
1 review
0 helpful votes
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“Excellent”
January 4th, 2023
Verified purchase

Muy Buena la attention.pero mucho burocratismo te Mandan de un departmental otro

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Mirna J.
1 review
0 helpful votes
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“Excelente”
January 4th, 2023
Verified purchase

Excelente servicio recibi y fue muy facil el proceso

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Carlos R.
1 review
0 helpful votes
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“Buena atencion y rapida”
October 26th, 2022
Verified purchase

Todos muy profesionales en la resolución del problema

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Martha I.
1 review
0 helpful votes
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“Super bien”
September 27th, 2022
Verified purchase

Todo estuvo perfecto me gusto la facilidad con que pude hacerlo muchas gracias

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Adele Y.
1 review
0 helpful votes
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“No thank you”
October 24th, 2022
Verified purchase

No thank you, xxx xxxcx bbbhhjj njjiyttfg njhrtyuj nhgtr hg jiiyy jutfgb jytfgbnkoo

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Rue L. – Asurion Rep

Hello. We are here to help you. If you need assistance, Please reach out to us: https://www.asurion.com/about/contact-us. -Rue

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Maria N.
1 review
0 helpful votes
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“.”
May 10th, 2024
Verified purchase

…………. Zzgdndhdjdnfmfk djdjdkdkdjdjdjdjxndjjdjdhdhdjdjdjdjdkdkdjdjdjdjdjdjdjdjdjdjdjdjdjdjdjfjxjdjdjdjdjdjfjgjfjdieiejfjrudndkwodndjdkdkdjdnfnfjfjfjxn

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L U.
1 review
0 helpful votes
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“Dcff”
January 2nd, 2023
Verified purchase

Gffvvfffffffdddxxccffffffddddcfffffdsssddhhhjjjjj jujjjjjjj jjjjjkk jjjjjj jjjjjj nnjjjjj hhhjjj jjjjjj jjjjj jjjjj jjjjj kjjjjmk n njjjjj jjjjj njjj jjk jjjjk jjjjj nmjj jjk jjjj ijk gff ccc bbb jjjj jjj j d. Gttfcc. Fox. Jjjjjjj. Ffffmkk fffff b m. Jjjjjnk.jjjjjjk.mmm.jĵjjm f ffdc.n. Nnj...njjjjkk. Njjjjjkkjjkm...njjjjj c dd c...

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Mark V.
1 review
0 helpful votes
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“Ty”
November 22nd, 2022
Verified purchase

Ty.kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkllkl

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James T.
1 review
0 helpful votes
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“Your Rep., Adrian was great!”
January 16th, 2023
Verified purchase

All Good! Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

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Paul W.
1 review
0 helpful votes
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“Ok”
January 17th, 2023
Verified purchase

Ok%%iffigigkgkgk g gvkgkgv I kgkgjvkgkgkgkg in vgkgkg in gvkgkgkggkgkgkgkgkgkgkgkgkggjffgv

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Ross C.
2 reviews
0 helpful votes
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“Nothing”
January 3rd, 2023
Verified purchase

You guys are great. You guys are great. You guys are great.

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Scott G.
1 review
0 helpful votes
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“Good”
November 1st, 2022
Verified purchase

Great cccccccçcccccccccccccccccccccc c c c. C b u g

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Donzell J.
1 review
0 helpful votes
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“Great company”
December 24th, 2022
Verified purchase

Loved it, loved it, loved it!jdjdjdjdhfhdhdjdjfjfhfjdkdjfbfnfjdjfh

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Hx O.
1 review
0 helpful votes
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“Hd”
November 23rd, 2022
Verified purchase

Hdjxnxjdnxj ghfjjddjhxhxjxjdhdhdjd hduudjfjdjdjdb dhdhudjd hfhhdhdbd fhdudjjehdhd hdjdjdkd

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Jesus M.
1 review
0 helpful votes
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“Muy buen trato”
May 7th, 2023
Verified purchase

Muy buena mucha amabilidaddefinitivamente los recomiendo gracias

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David M.
1 review
0 helpful votes
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“Good”
November 22nd, 2022
Verified purchase

Goodòoooòoooooooooooooooooooooooooooooooooooooooooooòooo

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Maria T.
1 review
0 helpful votes
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“Love the quiness”
November 21st, 2022
Verified purchase

Ghhgfggfyhhfdthhgdehjvcfhjgdruhfsrggfrygdthgffhhftuhfyhggjvfhvch n vcg

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Y Y.
1 review
0 helpful votes
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“N/a”
November 18th, 2022
Verified purchase

N/aaaaaaaaaasaaaaaaaaawaaaaaaaaaaaaaaaaaaaaAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

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Harjor I.
1 review
0 helpful votes
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“Jdbdjhsdjbf”
November 14th, 2022
Verified purchase

Good jsvdjdbdnjddbdndjsjsjsgdjshsjjajwjskshddjbfjdjfbdjfjnfnfnf

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micah C.
1 review
0 helpful votes
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“L”
November 13th, 2022
Verified purchase

Hhfhffhhhnjgguhgfyggyhbcghdhfdhddgfdtyiffufyuuruyriguhdfuhhjiiiiiijhdgudhff

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Anthony T.
1 review
0 helpful votes
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“Satisfied customer”
January 18th, 2023
Verified purchase

Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome!

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Justin E.
1 review
0 helpful votes
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“Great service”
January 5th, 2023
Verified purchase

Hfddfhhddrtrrrrreeeeeddddddddddddddffffffddddddddddddd

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Miranda E.
1 review
0 helpful votes
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“…..”
December 28th, 2022
Verified purchase

………………………. Xxxxxxxycucigxtzfxfxfxtxgxgxgcgcogcltxkt

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Jay L.
1 review
0 helpful votes
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“Dont want to do this”
November 30th, 2022
Verified purchase

Im done. Noooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooookl

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Thumbnail of user mariag2385
Rue L. – Asurion Rep

Hello. We apologize for any trouble. We are here to assist you. -Rue

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Sean N.
1 review
0 helpful votes
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“Phone”
September 26th, 2022
Verified purchase

AaaaaaaaaaaaaaaaaaaaaaAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

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572 reviews are not recommended

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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