- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Asurion has a rating of 4.6 stars from 11,254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
Super easy to use. I would recommend not wanting on the phone this was such a great experience.
Date of experience: October 10, 2022
My claim was handled promptly and efficiently. Will definitely go Asurion in the future.
Date of experience: February 8, 2023
Small diamond fell out of ring; always have gotten Asurion jewelry policy;
Date of experience: December 4, 2022
Easy and fast. No extra time needed all information was in the system.
Date of experience: October 13, 2022
Fast and courtesy excellent customer service from Denise
Date of experience: October 10, 2022
Brandon was both friendly and efficient. Congratulations on having such a great employee.
Date of experience: January 2, 2023
No Hassle whatsoever, making my claim was very easy. Thank you!
Date of experience: December 27, 2022
Reliable fast and comprehensive. Way to go. Glad i opted in for insurance.
Date of experience: October 10, 2022
She was extremely helpful, patient, and thorough! Easiest set up
Date of experience: December 22, 2022
Excellent and fast results. I will be nice a fix. But they reimburse me instead. Thank u
Date of experience: October 12, 2022
Live the speedy help, she did a great job of helping me get my new device sim activated.
Date of experience: October 8, 2022
Claim filing was user friendly, required information straight forward without complications
Date of experience: December 6, 2022
I had a great experience you were fast and efficient
Date of experience: May 29, 2023
Thank fast and helpful very friendly saved me in a jam thanks so much
Date of experience: December 6, 2022
Shawn was personable and provided top notch service!
Date of experience: December 5, 2022
Can't complain about the service. Megan she's was very good.
Date of experience: May 27, 2023
Great support.
Thank you…very helpful and fast recovery..
Date of experience: December 5, 2022
Simple. Fast
Definitely better than having to replace in full@$1650
Thank you at&t and Asurion!
Date of experience: December 5, 2022
Extremely easy to file claim and setup appointment
Date of experience: December 4, 2022
Love the easy process of filling a claim and reverting
Date of experience: December 5, 2022
Technician was very knowledgeable, and fixed iPhone.
Date of experience: April 5, 2023
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
