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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.7 / 5
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Overview

Asurion has a rating of 4.6 stars from 11,254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 95.4%
Positive
3,385
Neutral
34
Negative
129
View ratings trends
225
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How would you rate Asurion?
Top Positive Review

“Relief and excellence.”

Deborah R.
12/20/24

Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion

Date of experience: 12/20/24
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Top Critical Review

“Asurian was not helpful.”

Carol M.
10/6/24

They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.

Date of experience: 10/6/24
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Reviews (11,254)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1567) replacement phone (400) protection plan (325) phone screen (179) claim process (179) phone number (66) screen repair (160)
Thumbnail of user scotts3197
Ohio
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

Super easy Johnny was awesome give him some more money!

Date of experience: October 13, 2022

Thumbnail of user beckykayi
Indiana
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Thank you so much, Its very easy and fast. I highly recommend it

Date of experience: December 8, 2022

Thumbnail of user amyr1727
Missouri
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

Super nice. Responsive and fixed my issue with great ease.
Thank you!

Date of experience: October 14, 2022

Thumbnail of user jasonb1680
Maine
1 review
0 helpful votes
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March 17th, 2021

I won't even waste my time writing more than, good luck. Super clown show scam. You're been warned.

Service
Value
Shipping
Returns
Quality

Date of experience: March 17, 2021

Thumbnail of user lesiag4
Tennessee
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

Robert went thru lots of steps to fix my printer problem. Was very patient and nice

Date of experience: October 13, 2022

Thumbnail of user kittym224
Canada
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

Called the number handled quickly and efficiently. I would recommend them

Date of experience: October 14, 2022

Thumbnail of user michellet1878
North Carolina
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

The agent was very helpful and efficient in resolving my concern. Great service thinned you

Date of experience: April 3, 2023

Thumbnail of user s.o1
Massachusetts
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

They were professional, fast and communicated consistently to make our repair easy.

Date of experience: March 9, 2023

Thumbnail of user thomash2692
Missouri
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Dennis was very helpful He explained what I should check all my emails

Date of experience: October 12, 2022

Thumbnail of user garyt825
Iowa
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

One phone call was all it took, people were very helpful

Date of experience: December 7, 2022

Thumbnail of user lindap2898
Florida
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

The representative helped me 100% in a very short period of time

Date of experience: December 8, 2022

Thumbnail of user robertd4299
Arizona
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Would by agreement again has been a real money saver

Date of experience: December 7, 2022

Thumbnail of user bonniea289
Georgia
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

We have been with Verizon for years. Best phone company ever.

Date of experience: December 7, 2022

Thumbnail of user donaldm1514
Texas
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

The complete cycle from shipping to you and return was one week. Outstanding.

Date of experience: December 6, 2022

Thumbnail of user tammier80
Florida
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Was quick and easy. Wish I could have done with out doing the survey.

Date of experience: December 6, 2022

Thumbnail of user yasirk14
Massachusetts
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

It was easy to resolve the issue I am happy service is excellent

Date of experience: October 12, 2022

Thumbnail of user crystalp436
Florida
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

The online chat to complete my claim was very easy which I greatly appreciate!

Date of experience: January 5, 2023

Thumbnail of user marcusd233
Alabama
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Great! Needed to file a claim for an issue with my phone and the process was very simple

Date of experience: January 8, 2023

Thumbnail of user natalieh617
Connecticut
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Asurion handled everything quickly and efficiently.

Date of experience: January 8, 2023

Thumbnail of user michelles3770
Missouri
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Very easy to ask questions and receive a response.

Date of experience: January 5, 2023

Thumbnail of user natasham382
Ari B. – Asurion Rep

Hi Michelle, we are happy to hear this was a great experience for you. If you find you do need any additional assistance, feel free to let us know. -Ari

Thumbnail of user drenas3
Virginia
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Was very easy and helpful thank you for helping me

Date of experience: January 5, 2023

Thumbnail of user omarc162
Michigan
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Easy and very fast. Can't ask for anything better than that

Date of experience: October 12, 2022

Thumbnail of user tnikkad
Nevada
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

Adrian provided superior customer support. What a great human being.

Date of experience: December 31, 2022

Thumbnail of user shirleyb1319
Wyoming
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Helpful, thoughtful and quickly resolved my issue.

Date of experience: December 28, 2022

Thumbnail of user marcc484
Vermont
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Great protection with no hassles! I would highly recommend this plan to everyone!

Date of experience: October 12, 2022

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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