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Asurion has a rating of 4.6 stars from 11,252 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
Fue muy fácil y muy sencillo creo que es muy bueno el servicio y de como funciona
Date of experience: November 26, 2022
Me ayudan rapido no puedo quejarme espero no cambien
Date of experience: September 28, 2022
Resolvieron mi problema con prontitud gracias y instalaron una pantalla original
Date of experience: July 30, 2023
Excelente servicio me encantó lo rápido que fue todo
Date of experience: July 25, 2023
Sin duda alguna son muy rápidos y profesionales gracias
Date of experience: July 8, 2023
Lugar donde se realizó el cambio fácil de llegar y los empleados muy atentos
Date of experience: July 10, 2023
Good thank thank you thank you thank you. Thank you thank you xxxxx" XXX". Xxxxx
Date of experience: November 19, 2022
Gracias por su eficiente servicio muy recomendable
Date of experience: July 5, 2023
Todos muy profesionales en la resolución del problema
Date of experience: October 26, 2022
Tengo un plan de seguro familiar, y mi experiencia a sido lo máximo. Ninguna queja. Excelente
Date of experience: October 20, 2022
Muy Buena la attention.pero mucho burocratismo te Mandan de un departmental otro
Date of experience: January 4, 2023
Me repararon el celular en pocos dias y lo dejaron como nuevo.
Date of experience: April 29, 2023
Excelente servicio, muy buen trato y buena comunicación
Date of experience: May 1, 2023
Me pareció muy fácil hacer el reclamo y rápido. Muchas gracias.
Date of experience: November 12, 2022
Excelente servicio recibi y fue muy facil el proceso
Date of experience: January 4, 2023
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Date of experience: September 24, 2022
Todo estuvo perfecto me gusto la facilidad con que pude hacerlo muchas gracias
Date of experience: September 27, 2022
Excelente servicio facilidad de reclamo todo muy bien
Date of experience: December 22, 2022
Excelente estuvo todo muy facil gracias por su ayuda
Date of experience: November 19, 2022
Estamos Extremadamente satisfecho con el servicio y la atencion
Date of experience: May 13, 2023
Muy bien me parecio perfecto muchas gracias por su servicio
Date of experience: January 10, 2023
Me atendió muy amable el personal de asurion con lo que necesitaba
Date of experience: May 17, 2023
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are here to help you. If you need assistance, Please reach out to us: https://www.asurion.com/about/contact-us. -Rue