Asurion

I had to have the internal screen replaced on my Samsung Z Fold 4. I called Asurion and the next day I dropped off my device. Blaine greeted me and explained the process. He was very professional and courteous. Great job.

Was afraid I had to make an appt to drop off phone for repair. Several medical appointments upcoming
And without phone would have had to cancel several appts. After making an appt on same day(am) I had my phone repaired in about 2 hours. Thank you Asurion for your swift repair and easy appointment method.

I broke the screen on my Samsung S22 today and thankfully I had Asurion Insurance. ATT set up the apt and I brought the phone to a local repair shop. The screen was replaced within 2 hours and it looks brand new! Would have been an expensive fix if it wasn't insured!

My phone screen broke, and Asurion came to fix it. My tech was super friendly, communicative, and quick! I was really happy with the service, and now my phone is good as new

Great experience, I was in and out. Gentleman that help was very knowledgeable, ask me a few question and left my phone. Within 2 hours my phone was ready.

Submitting a claim and getting the repair were very quick. The only part that would have been a bit more efficient, would've been to know that turning off find my phone required turning off stolen device protection and there is an associated wait time if somewhere "unfamiliar" (not home).

I was extremely satisfied with the service I got, it was a fast response I got my phone the next day, it was pretty easy, just had a problem with getting my stuff transferred over from my old phone however it was nothing to do with the service

Chuck came to the middle of nowhere with consistent communication and professionalism and I couldn't be happier with him as a tech or asurion for the service

Victoria made this all so easy! I was really impressed with her patience and guidance. She set everything up for me, with not one hiccup! She is truly a star

Everything was so easy from start to finish! So happy to not have to drive to an Apple Store or have to have a new phone mailed back to me. They came right to my work and fixed my phone the next day!

He did exactly what AT&t told him so my experience was good My experience was bad because when I told her Syrian what was wrong with my phone he didn't do it he only did what the AT&t put the paperwork in for and stayed at that I just needed my screen change I'd rather have my phone fixed in the little screen change because the screen was so minor barely could see I didn't want that I didn't need that but I end up getting that but I need a new phone

I need my phone fix cracked glass so they set it up assp for me to get fix. Asurion was on top of it then luck was not on my side and they couldn't fix it. True be told it was in worse shape they told me to call for a new phone. I did and what a blessing the young man Jaden was wonderful in all way. Thank you for truly being there. With new phone and no hassle

The service was great! I was very impressed with the screen replacement and the speed of the installation. I would recommend asurion to anyone I know.

The website to make a claim does not work and hasn't worked for weeks fix it please. After finally getting a phone number the repair was done quickly within 2 hours and I'm satisfied.

I brought my phone in for repair and I got a call saying that my phone was unable to fix. I went to you break we fix they gave me all the information to call in to Asurion. When I called I gave them my info and a replacement phone was delivered the following day.That's great service. And give me 30 days to return my broken phone it came with a label for shipment.

Had to have a new screen put on my son's iPhone 13. I knew I had insurance but never gave it thought to look into it, being his screen was cracked. But when it started glitching I knew we needed to do something. So we went to At&T and upgraded, but we needed to get the screen fixed to get a decent amount off of the trade in. So that worked out well, it was fixed in no time at all. Friendly guy who dealt with me, he was very helpful and spoke with positivity. Would definitely recommend this place to anyone who needs service.

My son had an accident with his bike that caused the handlebar to shatter the screen. We submitted an insurance claim and took device to a repair shop to learn the motherboard was damaged and phone could not be repaired. The next step blew me away—my son's replacement phone was a brand new, model newer, and there was No Deductible! Well worth it to carry the insurance plan. Thank you!

I have been to this repair business 2 times. Both times they were able to resolve the issue. It pays to buy the insurance protection from your provider. I use ATT. I filled out the claim form. Took My phone in. I sent the claim to a different location by mistake. They were able to transfer the claim. My phone was repaired within 24 hours. No hassle. Without the insurance protection repair costs can be a bit expensive. But with these people, it is worth the cost. The best ever.

I'm so glad I have an ASURION plan. I would have had to pay out of my pocket for repairs to my phone, They handle it from start to finish with care and professionally! Don't ever purchase a phone without a service plan from Asurion!

I have purchased the plans from addition three times now. Each time I have needed them they have came through as promised and fixed our issues. Thank you. Definitely recommend you use this plan for purchases.

I have had an appalling experience with Asurion's warranty service. As a first-time claimant, I submitted all required paperwork and followed their instructions precisely. Despite this, my claim was unjustly rejected without any clear explanation.

The final letter I received simply stated my claim was denied, which felt like a blatant dismissal of my legitimate request. I expected a fair evaluation and transparent communication, but instead, I encountered evasive responses and what seemed like intentional obfuscation.

When I sought further resolution, I was assured that everything could be resolved by contacting the claims review department. However, once I attempted to reach them, I was blocked from doing so and instructed to resubmit my claim even though I had no means of doing so, and this could only be done on the company's side. This unnecessary delay could have been avoided if they had informed me of this and resubmitted my claim on the initial call.

This constant deflection and evasion is completely unacceptable. It is clear that Asurion's handling of claims is not only inefficient but also deliberately obstructive. Customers deserve honesty, respect, and a resolution process that reflects integrity.

I strongly urge others to be cautious when considering Asurion's warranty service. Based on my experience, their practices are deceptive and their service is profoundly unsatisfactory.

I love this insurance plan. Every time I need it they have my back quickly.
I call at night and they are there first thing in the morning. I wouldn't cancel it.

I was really frustrated that my phone screen was not only broken, but simply black. I couldn't use the phone at all. I had to ask for directions to get to the store the old fashioned way by stopping at a gas station. I came in the store and the staff helped me straight away, reviewed what was wrong with my phone and gave me an estimate of how long it would take to complete the work. I felt relieved and was treated kindly. I received my phone with repairs completed an hour early and with a smile! Thanks for treating me kindly and making me smile again!