Asurion

Had a wonderful experience with chat. Ralph was helpful and made sure I had what was needed.

Had to file a claim on an item for the first time in years. Experience was so easy and only took a few minutes on online chat. Definitely will purchase coverage on any expensive item purchased through Amazon.

I was unable to start a claim by myself online because after entering my order number it said it was unable to find it. I contacted customer service through the chat option and Ricky did an amazing job getting my claim started and filed. Thank you very much!

Very satisfied. The gentleman was very kind, answered any questions I had and he did a great job with my screen replacement and installation of the liquid glass screen protection

The flow of the claim went from one option to the other easily. In a few minutes I got assistance via chat and the questions and understanding of the answers were easy the application went smoothly. Very satisfied!

The back of my phone was completely destroyed. I made an appointment to see a tech and the next day my phone was like new. The repair took less than an hour and my insurance covered everything!

Customer service was very helpful and straight to the point with my concerns regarding my wireless connection

I purchased a patio umbrella to sit under during the summer. I'm disabled and very little sight left, so average tasks can be difficult. The stormy spring weather was supposed to be past but we received one more bout. My umbrella was damaged, the company on Amazon was unhelpful and it was past Amazon's 30 day coverage. Luckily I had Asurion, Marygold was my customer representative and it was taken care of soooo fast. Marygold was helpful and patient, my claim was filed and successfully completed. Icannot be happier

Great Great Great Service! My Entire Experience Was Excellent. The Tech Asked If He Could Come Early, Which Was Better For Me. He Did Not Take Long Repairing My Phone. He Was Very Professional.

I just signed up for coverage and automatic payments I had a few questions regarding when and where payments would begin. I started a chat and Marzette was very professional and very personable which is a great service and not dealing with a bot and can take forever to get simple answers I have dealt with and can drive one crazy! Thank you Marzette for your assistance

Had this insurance sine 2022 haven't done not one claim. Now that I need to do one it's a hassle no replacements available after I paid. I'm canceling Home Device Protection.

My claim was handled through a normally dreaded chat function, but Asurion processed my claim quickly and painlessly using chat. Nice job.

My husband needed his screen replaced asap so he could leave for work. They replaced the screen for free through the warranty. He also got a much better screen protector installed and a new case for a great price! I would definitely recommend them!

The customer service specialists online are nice and handle things very well. But the system Asurion has in place does not meet the same quality of service. To be left hyperventilating on and off for over a day stranded without service accept for WiFi was simply unacceptable. Without service I couldn't even access my Apple ID to get messenger or use WiFi calling to get help. I also got stacked with late fees being unable to access apps to pay bills. I got royally screwed by the Asurion system — thankfully the customer service specialists were able to make up for what Asurion heavily lacks, true customer service.

Great customer service and the representative was great

These folks are amazing! By chat, by phone, via website - all around killer service! They make buying a protection plan 100% worth the investment! I highly recommend!

Perdí mi teléfono y hoy en día necesitamos el teléfono para todo, estaba preocupada por el tiempo que me quedaría sin él pero asurion me resolvió mi problema muy rápido y me mandó mi reemplazo de equipo! Muchas gracias!

I contacted the chat line because my warranty details were switched and Joseph fixed everything and completed the claim. He made the process so easy. I could not have asked for a better agent to assist me. I wish i could give him 10 stars! He deserved them.

Look at my chat history the last two days. Rejection after rejection.
From the confusing second question to resubmitting Two images to resubmitting the claim. Its BS.

They exceeded my expectations. I purchase Asurion every time it is offered. This is the first time I had to use it and it was very fast and easy.

I was assisted by a person named Maria and in under 5 minutes she guided me through the claims process. Very efficient and professional.

As stated, I was satisfied with the support. However, being 84 and haven't had any problems for over 20 years, I don't believe I need it, and especially for $25 per month

I had bought a small chainsaw from amazon and it stopped working. I had also purchased insurance on it. I called them and within minutes they were sending me a check for my purchase! I haven't had that kind of service in a very long long time