Asurion

Was simple as pie. Excellent customer service. Made my day after stressing out over it. Gave her a few numbers and poof! Done!

It was easy and fast my claim got approved within minutes. I am very satisfied with the outcome.

Aldrin is awesome! I had multiple issues that were a serious nuisance, but Aldrin was patient & thorough in fixing and then checking all was working correctly & all matters were resolved. He guided me with instructions for future. Thank you Aldrin

When setting up my new iPhone, it would not let me make calls and kept showing SOS in the top right. Donna was amazing at walking me through how to troubleshoot and fix it.

He walk me thru the steps that i need to do, i'll tell ppl they need to talk to karl

Lost my phone, i claimed my insurance. One day. Done. Great

I had 2 experiences with Asurion Issurance. One related with a broken cellphone (Verizon) and another with a humidifier (Amazon). For both all support was extremely helpful, easy and faster to solve my problem.

I dropped my Insured Pixel 7 cell phone and cracked it so bad that it damaged a few functions on my phone. I received the kit within 24 hours as promised in order to mail my phone inside. It had easy instructions. I received my phone back, and repaired successfully five business days later as also promised. Great Job, AT&T and Asurion!👍🏾👍🏾😃

Kenneth was extremely patient and knowledgeable. He helped me through some long issues with my new phone activation and was kind and patient the whole time.

I bought the Asurion just as we were buying the guitar, and it was the best decision. Unfortunately, we had a problem with the instrument, which was easily resolved.

My wife needed her new phone quick. Especially since she is taking care of her elderly dad. Mailed next day.

My teenage son broke his front screen. I contacted AT&T via the app and they got me in Touch with the insurance. Within 20 minutes I was told I could go to one of the locations near me. The next day we walked in and we walked out 30 minutes later with a brand new screen. The representative was very knowledgeable and efficient.

No run around like other product insurance providers.

I will keep buying products from amazon because of you guys!

Took phone to get fix on 4-10-24 through insurance. Technicians were very polite, patient and personable. One day fix which was excellent but in the process the technician broke something in the phone. He explained, expressed his apology and began process to have replacement phone delivered overnight. Recieved new phone issued resolved. I'd recommend anyone to use thier services

It's nice when you can quickly get your problems totally resolved, it's even nicer when a professional representative can communicate at a personable level, easing all your frustrations, THANK YOU

We hope that the Customer Service Representatives should listen carefully to your Customers so that there will be no understandings between both parties!

I had a great experience. My questions were answered professionally and with patience and accuracy.

I am very happy with my experience with Asurion. I was nervous at first because I haven't ever filled a claim before. But I'm very pleased. It was easier then I thought and I'm happy with the results.

The service was amazing. The tech came to my home. My front screen was broken.My phone is like new again.

Kid broke his phone. Called in for repair and it was set up for a week later. Tech. Called within 15 minutes and said he was enroute to fix. Had the phone fixed in an hour

I needed help processing a claim it was very easy and handled in a timely manner was very pleased.

This is the easiest procedure. My only complaint is the AT&T stores need to make sure each customer understands what they have at their disposal. Every AT&T customer needs to make this a must.