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Asurion has a rating of 4.6 stars from 10,708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
My technical support representative was very helpful with the issue of my phone being possibly data breached. She helped me scan and gave me the instructions so I can check it Also she realized I didn't have the right Verizon scanner page so she downloaded it for me. Thank You
Dealing with them is super simple. They tired everything they can to resolve my issues and fixed my issue better than I could have hoped for. I will always always buy their plan if it is offered on anything I buy in the future. Great people to deal with. Highly satisfied
Quick and easy. Live chat rep was extremely helpful and friendly.
Experience was great at this location. Got there late and phone was completed after 7. Karen did a Excellent job.
My screen turned black and was unusable, made an appointment and 2 days later, my phone is like brand new!
Excellent customer service. Pleasant and informative staff. Knowledgeable and was able to complete in a timely manner while holding a professional conversation during the downtime. I love that they were able to replace my phone no question asked.
AT&T was there right away help me where I need to go exactly and guide me to get there to get it fixed
My problem was dealt with quickly and efficiently and the rep was amazing!
I've looked at the asurion home+ plan many times and didn't think I needed it. Well, I was wrong. The very first day after signing up I had a technical issue with my laptop. The chat was beyond easy and Michael was extremely helpful. While I didn't have the proper USB in hand to remedy the situation, he wrote up detailed, step by step directions. I plan on chatting again tomorrow for this specific issue, but also in the future. I'm very impressed right from the beginning. Thank you for an incredible program.
Nick was very helpful and addressed my questions thoroughly.
My issue was resolved quickly and easily I honestly expected it to take longer
My Iphone screen and back covering were repaired. Customer service was excellent!
I called and filed a claim for my Apple Watch they were extremely easy to work with. Got my replacement super fast! Awesome experience
I bought a product almost 2 years ago that became defective and Asurion gave me no hassle whatsoever in honoring the coverage and reimbursing my purchase. I did it all online and there was an initial glitch of the manufacturers warranty covering my product, they did not and Asurion then honored my warranty purchased through them. Kudos to Asurion, I will definitely take advantage of their services again.
Very easy. Technician was very helpful and courteous. I will use the insurance program again.
Daphne was very polite and helpful. I'm still waiting to know if I will have a home Visit to fix my Product.
My experience was very pleasing and professional. I appreciate the help and advice I received.
The best customer service assistance I ever had. The representative was very kind, understanding and went straight to the point.
Vernon never disappoints, had him as a tech now a couple times. Much appreciate, so thank you
I have to say I've been around from the beginning of cell phones. By far this insurance is the best I've ever had, simple and straight forward, no games or baloney. I love that! I recommend them to anyone that has the option to get it. Don't hesitate!
Ivan my technician was great and fast. Fixed my phone like new. Great service and convenient by Asurion
The person who dealt with my claim issue - Mariclare - was patient, understanding, polite, kind, and gracious. Honestly, this was definitely one of the best customer service experiences that I've ever had.
Quick fast and very easy great customer service work no problems
Antony my "chat" representative was good at his job. However, the phone number provided to me in the email was not a working number. Additionally, I had to send my phone off for a simple screen repair as they did not have anyone within 60 miles of my location (I love is a large town with one university and 2 colleges). This is absurd and unacceptable. Will be looking for a new carrie with better customer service when my contract is up in a few months.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Lisa. We are sincerely sorry to hear about your experience. We value your feedback. We are here to assist you. -Rue