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Asurion has a rating of 4.6 stars from 10,709 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
My phone was broke. I went to at&t they had me file a claim and I received my new upgraded phone within 2 days.
My iPhone battery needed replaced. It took me a little analyzing to figure out how to put in a claim but from that point there was a quick response and subsequently fast service. Only real delay was getting the battery to the repairman.
My husband and I got new phones and couldn't get them to register. I called the tech number and Jack was amazing! He not only helped me with my phone but also made time to help me get my husband's phone working. Simply amazing seeings how my husband is disabled and we need them in case of a medical emergency. Jack was great and didn't make me feel stupid, but instead made me feel great.
My account had a few problems and she fixed my problems and then asked if she could complete my warranty claim to expedite my time. She did it expertly, Thank you!
I have had this company at least 2 years but have recently kept my plan the last year. Such good service I made a claim for the first time ended up not needing it but they were so great about the entire process.
No other company will compare to all these benefits
Expectations were not only met but exceeded. We had an appointment and walked in with a little anxiety being ready to hear the worst but my wife had I were met with the up most professional service and kindness are worries were left outside. Everyone at the Centennial AT&T store are absolutely phenomenal! Davion swiftly answered all our questions and set us up with Dominick the wizard that repairs the electronics and wow Dominick with the knowledge of our Samsung 23 ultra phones was amazing. Not only did Dominick fix my cracked screen in a timely manner but he also took the time to show us more techniques and capabilities that our phones have that my wife and i were unaware of. All in all this crew are the A-team even to the end holding the door open for all the customers walking in and out. A+ 100%
I just tried to transfer all my stuff to the new Iphone without reading directions or using help... and I was not able to pull it off. I finally decided to use the chat and it was really amazing. Summer saved my life. She was patient and kind and we did it! Yup. She needs a big raise. I of course have no money, but if you can find some extra cash. Please give her a bonus..
David is Awesome he did a Great job! I really enjoy this experience I have no complaints
Ashley was very helpful and the activation set up was quick and easy.
Had to file a claim on my laptop and Delresha helped me out and was super friendly and made the process a great one! Definitely left me happy after dealing with this computer incident.
All process was was super easy and fast my granddaughter was connected within 48 hours of placing complaint!
Took just two days.to get my new phone an the AT&T.store was so helpful the young lady took her time an help me reload my info on to the new one.
When transferring to new phone, couldn't find my picture gallery. I thought my pics were gone but Kristen helped me find them. She did an excellent job.
It was so easy and convenient for you guys to come to me, it was fast and easy
The process to get another device is quick and I didn't have to wait on hold forever they take care of there customers there's a processing fee but I wouldn't work for free either it's not bad when u think about it
It was very great and it was very clear with instructions
Short and sweet chat about the product malfunction and my issues were resolved quickly. No hassles as it should not be.
Jerveel wasextremely helpful today. Was quick to resolve my issue. Very polite & friendly.
Andrew walls also very quick to help me resolve an issue I had yesterday. Also very helpful & politely friendly.
Deeply appreciated tech was very helpful & patient
I was so frustrated that I couldn't get my new phone to work no matter what I tried. It wasn't until I called Mark at Asurion that everything worked out.
I'm autistic and I'm really not the best at articulating, but the representative Abigail who handled processing my claim was absolutely amazing.
Asurion Team,
Tonight, I worked with Abigail to resolve a replacement for a purchase we made under the Asurion 3 year protection coverage and it went extremely well working with her. Great customer service and her efforts should exemplify what the experience should be like for anyone training for this in your organization.
I was beyond frustrated having purchased a new phone and not being able to use it. Fortunately, I was able to connect with help through my Verizon page, and in just a few minutes I'm up and running. Thanks Rey!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
