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Asurion has a rating of 4.6 stars from 10,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
I had my iPhone screen busted by clumsiness. I filed the claim through AT&T, and within 10 minutes of submitting it, while I was looking for the phone number to call about an appointment, the Asurion rep from the location I was assigned called ME to see if I could make it down that evening, as they had time to do my repairs. That is great service! If that was all it was, I would have been happy, but there is more! The rep I met with was pleasant and professional, joking with me about my clumsiness and the state of the screen. He estimated about 40 minutes to fix the device, which was wrong - it was 35 minutes. He explained everything as we went through the process, and had a great attitude. It would have been much less satisfying if he DIDN'T have a sense of humor.
I didn't have a phone to call to active my new phone. But thru the help of my iPad i was to active my phone with the help of Avery. Thank you for this easy process.
It was a great experience all the way from start to finish! Thank you for making it so easy.
Everyone was knowledgeable,very...kind, thoughtfully..
I have been with AT@T since I was 15yrs old. Any problems I have had it's was solved. I needed a replacement phone and it was delivered in 2days.
My 8 yr old dropped her iPad and broke the screen. We had her a protection plan with Asurion and their customer service agent MariaCristina got our claim filed in no time.
Nick spent a long time on phone with us to resolve a new account issue
I've had one claim in 4 years and they are reviewing my claim for 24hours before they approve it. Scam artist! They want to send me a new phone upgrade that's not truly an upgrade to save them money over fixing my phone.
Tip for consumers:
They need to be under review, to take customers money for a length of time and then try to do what is cheapest for them and not what’s best for the customer is not right. I don’t want to be bothered with them or AT & T they’ve had us on the phone for 6 hours going back and forth about the issue of a cracked front phone. Lied and said the I break u fix was booked, they didn’t have my screen a host of lies. I’m done with both companies.
Products used:
I have my broke screen iPhone 8 plus
I am happy with the whole experience of support. I'm not very tech savvy so I'm grateful for the patience from the person that helped me set up a new device on an existing line.
I was so sad when a single drop cracked the back of my phone. Chris took care of it in no time! By the time I came back to pick it up, it was like a brand new 🙏
Brandon explained everything to me before he did anything, made sure I understood he made it easy to understand. He told me what to expect and kept me informed. Did not take very long and it came out perfect.
Due to having issues finding my original receipt, I contacted Staples headquarters to receive a duplicate receipt of my Lenovo laptop purchase in 2023. I contacted the warranty company for assistance via chat. The assistance was expedient and the claim was filed within 5 minutes of communication beginning.
I had trouble activating my service when I transferred my account from T-Mobile to Verizon. Contacted Verizon customer support through the online chat and the tech helped me resolve the problem quickly. Great customer service!
I've had to file a claim on several devices throughout the years. Asurion has always had a replacement device in my hands the next business day. I appreciate how prompt they are in filing my claim! Don't go without this plan as it has saved me 1000s in replacement devices!
I dreaded switching my phone over, even though it desperately needed done. In the past it was such a long, drawn out process. This time I did it on line with the assistance of Carlos from Asurion/ ATT. It was so quick and easy! I am so happy. And grateful!
My experience with the technician who handled my repair case professionally and quickly. He shared his expertise with confidence, assured me he did a great job and there's no doubt I would need to call him back due to workmanship. Thank you and it has been more than 48 hrs since the repair and I am very happy with his work.
Amazon messed up the product protection category (office supply vs lawn and garden) as well as the date of purchase and item description. This was a challenge for me to understand and it was impossible to complete an online claim. I reached out to Patrick via text and he was awesome. He was able to grasp what went wrong and he corrected it in no time. I can't remember the last time I had a good experience with a customer service representative. I recently switched wireless carriers a month ago and I'm still having issues. I was without a phone for 14 days, unable to do banking or even order a pizza online! I don't make many claims but Patrick and Asurion blew me away! After this experience, I will definitely keep keep up their Asurion Complete Protect for all my future purchases.
A pleasure to do business with. Easy professional service.
The gentleman that helped me did a fantastic job repairing my phone just like new!
Made the process of setting up my device super simple!
Not being able to access your phone is super stressful and the whole claim process was super easy, thankfully, and I'm very happy with the whole experience. I'm so grateful Jose was able to fix my screen and I could keep my phone.
Received a text message from the person doing the repair about the approximate arrival time. The individual arrived on time as stated. Punctual and courteous. Excellent experience.
I was impressed with how easy it was to file a claim and schedule a time to drop my phone off. The technician was amazing and had my phone back to me within an hour.
The claim was resolved quickly, few questions asked. Item was slightly worn out and needed comfort features replaced. The team was super helpful and approved my claim, and the item was shipped back to the manufacturer
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Angela, we do sincerely appreciate your patience. We understand the 24 hour - review is not always the most enjoyable thing to do, but our affidavit and review process is put into place for your protection. We try to ask for information during this process that normally only the authorized account holder would know. This helps prevent fraudulent claims against your account and helps keep premiums from rising. We value you as our customer and want to get you reconnected as quickly as possible. Please let us know if there is anything we can do to assist you.-Ari