Asurion

I dropped and broke my phone. They guy go
Who helped was amazing And I appreciate truly great people like him in the world.

You can not go wrong insuring your appliances with Assurion. They back up their promise with great service and super great people.

Easy claim process to begin with. Difficult to do photos and claim form. All info is given why not auto fill the claim form

Hello, my family is on vacation in Houston and my brother's phone broke. I was able to submit a claim.

My experience with Asurion was awesome. I put in my claim on a Tuesday and I had my phone by end of business Wednesday. The return label and box made it easy to return the old phone. Great experience. More than I expected

Needed my eSIM activation and tech had taken care of it in under 5 minutes then he was very helpful point out simple cheap insurance I didn't have yet

I'm satisfied with the chat service that gave me answers to my concerns regarding the warranty.

My experience with your were really good. I thank your for happen me.Mt God Bless Your

Start to finish, everything went great. From filing the claim on a Saturday morning to taking my phone to the store and picking it up. A plus. Connor walked us through his process and contacted us before the expected pick up time. We picked up our phone which looked brand new. Highly recommend this Rep and store.

It was quick and easy, great communication and had my phone screened fixed in less then 20 minutes.

Everything was great. The work done was impeccable.

Verizon team of technical support is outstanding. A person will walk you through every step and teach you how to protect your self. I've been on the phone, computer for 14 days straight, not once, was any one impatient, 100 percent 5 star review from me

I've had to contact Asurion several times over the past few years on a variety of different matters: laptop, cell phone, powertools. Their customer service reps are always well-informed and very patient. I 100% recommend Asurion for your product protection needs!

Super easy to file a claim, although it would be easier if Asurion offered packaging for large products.

My experience with the customer service representatives was great, however, I am not pleased that my phone was replaced with a refurbished phone. I understand the fine print in the terms and conditions covers Asurion to be able to send refurbished phones but that is not acceptable when your customers purchase NEW phones in your stores and not refurbished phones.

First time i started a claim the rep reminded me of the warranty and i was able to get new controller, this second time around my right button stop working and i was able to process the claim quickly. Worth the money.

Great service
Very friendly
Very good in timing
Phone made it on time
I would highly recommend to my family and friends

Addition makes it easy to get an item replaced or refunded when it breaks or malfunctions

I broke my screen to my IPhone 13 ProMax around 8:30 am. 2 hours before they open. I made an appointment, arrived at open and was seen immediately. An hour later I came back to pick up my phone and it feels and looks brand new. Thank you so much.

I received 49 pop-ups on my phone, telling me that I had a virus on each one. It wanted me to click on them so they could erase the viruses. Monica, on chat, was very helpful. She helped me get them deleted from my browser. Thank you so much. Oh yeah, we tried to get coverage for our amplifier speaker unit, that is non functional and we had no way to give all the information because your site did not offer the appropriate ability to put the correct numbers in.

I am so impressed with the technician that helped me today! The girls at the ATT store on Grand were SO helpful and then dealing with Chris was like Heaven! Joel also did a great job fixing it.

Best place to get phone repair. Super friendly staff, Best prices and fast

Assurion website and the initial support person clearly explained the process. I received my replacement phone within one day, fedexed to my vacation home in a rural area. The process of setting up new phone was a little frustrating since it assumed I had the old (lost) phone and I had no phone to call for support (I used by I watch which was running out of battery and the tech called me back a few times). Eventually I used the onlline support did get it resolved and my replacement phone is now working.