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Asurion has a rating of 4.6 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
I had the most wonderful experience with the agent Jose, he was very polite and handled all of my concerns.
I had a friendly and quick visit to this location. Angel was able to fix my phone within an hours timeframe and was very informative in answering my questions/concerns. I could not have had a more pleasant experience.
Quick an simple loved it would recommend to anyone!
The entire process of battery replacement went extremely smoothly.
Bought a re pressure pump for my home in May of 2022. I also bought a 3 year warranty. Pump quit working in Feb of 2024. Contacted the company on Feb 29,2024 and was approved for a full refund.
Will buy another warranty for my replacement pump.
Update: Received my refund 2-29-2024 a 1/2 hour after making claim in form of e-card. Bought a replacement and the new pump will arrive 3-4-24. Bought another warranty for 4 years on this pump.
This service was very easy to complete and straightforward. No problems whatsoever.
I have a phone just stop working on me but I have Asurion so no worries. I called up and 2 days later a very nice a professional guy named Lucas I believe showed up during the time frame given and set up my phone for me. I had to activate it still but that couldn't have been easier with an online chat option where Kelly helped me out very quickly. I tell everyone I meet about Asurion and since the day I was told and signed up I have loved not having to worry about some accident or planned obsolescence
I always get asurion 90% of the items i get today break within a year to 2 years. Just the way it is. Asurion always delivers
While attempting to regain cellular service to a replacement device, Art was simply incredible. Made everything very easy and had great conversation too!
Easiest customer service experience I have ever had! Jimmy was on time, he was nice and polite, explained every step, and fixed my broken screen outside of my house in 20 mins.
The rep named Honey made filing a claim very easy for me. They were very helpful. This whole process took maybe 5 minutes. Thanks!
It was extremely easy to file a claim and they actually kept their promise when my phone was damage. I was honestly surprised how easy, fast and effiecient it all was. It was a one day turn around.
The process was simple and easy to do. Definitely worth the extra money to insure an item. The agents are very helpful and responsive in helping to set up and processing the claim.
I just had a bad remote, but the entire system will be changed. Kind of glad, because everything gets updated after awhile. No problems with the claim. Excellent process!
Overall my experience was great,just as always,all the reps.are friendly and patient and with me,I kinda get them off topic sometimes but it makes great conversation.
Very pleased with how quickly and easily it was to schedule a repair and the attentiveness of the store employees to my device and my security concerns.
It was quick and easy cost me nothing at the time of service
Needed to get my dad's phone activated, Thornton made it simple and easy! Thank you!
Excellent service very good great job
My phone like new
He arrived 2 hours early and very professional. Thank you for the great service...
My experience was amazing thank you first net at@t and asurion also the technician that repaired my device thank you
I love this company because when I buy from the store on military installation they cover the item no matter where you are in the world, I wish they would bring this level of coverage to their civilian side (I've called and asked and they said they only cover in the United States but if this is wrong PLEASE let me know!) great company and easy to deal with, even if there is an issue they are willing to work with you and get it fixed for you; gave them a 4 because of the issue above but they really are wonderful and easy
The guy was awesome and really knew his stuff.great experience
I had the pleasure of speaking with Abigail. She listened to my concerns, took the information needed, and helped me understand what I needed to do to get my laptop fixed. I received 10-star service!
I was having trouble with the claim on my phone (I'm sure because I have phone issues) so I clicked on the "chat" option hoping for help. Medy was so helpful. My claim was filed manually for me and I was done. Thank you so much for making my life a little easier. I really do appreciate it.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
