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Asurion has a rating of 4.6 stars from 10,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Been having troubles with my robo vacuum and finally it bit the dust and called it a day. Luckily I spent the money to get the 3 year warranty plan and 2 years to the day almost I had to call it in. The service rep was easily the best I have ever had to deal with. Polite, professional and prompt they got the issue resolved fast. I spent $550 on the robo vacuum and about $70 for the warranty and it was definitely worth it considering how much I use the thing with my husky malamute and mini Aussie constantly shedding or bringing in dirt.
I needed to cancel a duplicate purchase of a protection plan and nobody from Amazon could help me I was told to reach out to asurion. When I did within about 5 mins of the chat Ricky helped me. The Amazon agent could have easily helped me the way Ricky did and they didn't I'm glad I was helped by him
Patrick was phenomenal at solving my request by looking up all the information that I could not do myself, so I thanked him!
I bought a gaming chair and the offered warranty through asurion and boy was I glad I did. I did not realize I needed to register it online and save my receipt online a year ago when I bought it, it was absolutely no problem. I just sent a photo of my receipt (which was missing the barcode) and a representative finished my registration. I may have even been able to continue to do it on my own, but I needed the barcode to move forward in that process. Now, she has put my claim through to the claims team and they will be taking care of me from there.
Trixianne did a great job being patient with an elderly like me. She walked me through the data transfer for my new phone and made me feel comfortable. My data transfer was going to take hours so we mutually agreed to leave both phones on and complete the transfer in the morning, if I needed more help. I had ample information from her that I feel confident of completing the transfer.
The technician was timely, friendly, and efficient with the repair.
All good. Nothing went wrong. Very good service. Would r
Ask for tech to contact before arrival and tech failed to do so
OH! I COULDN'T;T BELIEVE THE WAY YOUR AGENT PATIENCE HELPED ME SO WONDERFUL HE'S NAME SAYS IT ALL PATIENCE, HE WALKED ME THROUGH ON MY PHONE SET UP. AND I COULDN'T UNDERSTAND, THE INSTRUCTION, BUT THE WAY HE EXPLAINED THEM TO ME, I WAS SLOW, BUT HE JUST MADE ME FEEL AT EASE. WOW! AND I DID WITH HIS WONDERFUL HELP. THANK YOU SO MUCH, AND GOD BLESS HIM. I'M ONE HAPPY CUSTOMER,
This has been my 2nd time filing a claim with asurion and both times has been an AWESOME experience via chat. Their customer service is the BEST! Very reassuring with my concerns and diligent with my claim. Highly recommended! 👍🏼
I got a new device in box. The tracking was on point. The whole process was amazing. I will always recommend your services to family and friends. Device replacement through att protection is the best so far.
Mr. Paul was very courteous, kind and knowledgeable. Mr. Paul got right to problem and started to find a resolution to the issue. Mr. Paul is a PLUS to your system.
Stressed trying to file my claim on some hardware i at the beginning of last year. And the invoice of the items i bought on Amazon were all on separate invoices was making a bit difficult. I wait for some to connect on chat and there she was Bianca! Save the day with simple questions and clear instructions. Was stress free after her help i nearly fell a sleep :o) ,
Thank you Asurion and thank you Bianca
As a former healthcare Subject Matter Expert responsible for an online assessment/staffing/billing I appreciate the service received from Sarah on 10/13/2024. Experiencing the limitations of the Instructions and FAQs it was marvelous to have a HUMAN restate my problem, apply knowledge and expertise with patience AND be interactively kind.
I spoke live chat with someone about insurance prices and was able to work out our pricing, I was very pleased
They send us the new device to replace the lost one next day. It was very quick and easy! Thank you!
The people at the store in Kilgore Texas told me they could not reset my pin number. I had to go to the corporate office in Longview Texas and show them my drivers license and when I went, they said they couldn't help me because they had to send me a link to my phone in order to help me and I had lost my phone so I just took a chance to chat online and Lorlyn was who I got and she was very nice and helpful very patient and answered every question and solved my problem. She's very good employee and I give her a A+ plus + and five stars.-
This was a very easy process. The staff was above and beyond exceptional 👏🏻 🙌🏻. Took the time with my phone repair and wanted nothing more to make sure I was happy & take care of. 🙂
The website was easy to navigate. Filing my claim took 4 minutes. My replacement arrived in 2 days.
Asurion was so kind and knowledgeable about the my situation. I had a cracked screen and wanted to upgrade. He walked me through all the options and the time frame. He was respectful and helpful. He made the process so smooth and stress free. I appreciate all of his efforts to make my needs happen. Thank you
So energetic, knowledgeable, easy to work with and so quick.
Jacob was easily the best repair man ever. He made contact and told us a time he would be there. He showed up on time. Was polite and fixed the screen in a very timely manner. Definitely 5 stars for him!
I always dread setting up a new phone, but Charley at Asurion stayed on the chat until everything was accomplished. He was patient and very knowledgeable and even knew to upgrade my software, which hadn't been done for years. I am very appreciative of his patience and excellent service.
I had a cordless vacuum not holding charge and am so grateful for my Asurion protection that will provide for replacement. Well worth the $15.99 paid. The process was quick and easy! This is my 3rd time using my Asurion Coverage on a product purchased through Amazon and I will always purchase coverage when making a purchase of electronics.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Tina. We are sorry to hear about this. We hope your device is repaired. If you need assistance, please let us know. -Rue