Asurion

I lost my phone and had to get the replacement set up. We were able to figure it out via chat. I am happy after a stressful day or two without the my phone!

Me experience with Ricky was
An exceptional pleasure and should be an example to his colleagues

When I had called in to try do my claim over the phone. I had got someone who didn't no a lot of English and I could just not understand in the process att sent a link to do it online I clicked the link and when I tell you amazed because I was done less than 5 min when I had been in phone with her at about 7 min

They reimbursed the full price within Two Hours. The customer service rep was patient and very kind.

I had just switched to a new phone and needed help activating my phone. This was my first time ever using the tech coach app. It was super easy to use and the tech was very helpful and I was able to successfully activate my phone.

Asurion can suck my Mexican D...
Asurion is run by Colombians that offer more protection for devices you have at home that you did not buy to them

Asurion did not cover for loss phone
It was gonna be cheap for me no pay insurance and by a phone aftermarket

Asurion sends junk phones to as replacements. Then gives you a junk 12 month warranty. I went to US Cellular to report problems with my Screen protector (flip z) They sent me to ubreakifix. Ubreakifix fixes the problem for $20. Same problem occurs. Asurion says they will fix the issue and send a new phone. But then they transfer me to someone that says actually we won't be sending you a phone.

I accidentally dropped my new phone the same day I bought it - before I was able to put a protective case and screen protector on it. It was just a single crack across my screen, but it was impacting my daily usage of the phone so it needed to be fixed. On the day of my appointment, I took my phone into the downtown AT&T store and one of the Asurion specialists named John and he said they'd take good care of it and have the screen fixed in no time. I came back at the pickup time and my phone screen looked brand new again! John did such a great job and I really appreciate the care and service that Asurion's repair team provided.

My experience was awesome my rep Derron was the best he got me in and out he meet all my needs they need all reps like Derron.

I wish Verizon would use someone else. This has been the biggest headache of my life. They messed up my phone claim, sent the wrong phone, then argued with me about reading a verification code off of my broken phone. Now I have to pay another $100 and hope that I get refunded for my first $100 in the first place. Instead of fixing it, now we have to wait 24 hours before the claim would even be approved.

I had a problem redeeming a gift card. The agent walked me through it. He was very helpful and recognized the issue and what i was doing wrong. It all worked out. I'm pleased.

I contacted Ausurion because I needed to file a claim on a ride on car I had purchased from Amazon. While the website was difficult to use (none of my details would populate a claim) I began a virtual chat. Once I started the virtual chat the process was quick and easy. The agent was thorough, helpful and kind with communication and they helped me file my claim in just minutes.

My experience was amazing the technician as well as the store location and the techs that were in the store were very insightful and welcoming.It was not a bad wait time either. Definitely recommend.

Fast and Easy to complete my claim. I'd recommend.

I would recommend these warranties on products from China that can be unreliable.

My tech Aaron came to my home within the allotted time window and was great. He fixed my phone in under 20 minutes. Very personable and a good experience. I hope my phone doesn't break again but if it does I know I'm in good hands with asurion

It may take some time before you are in touch with a representative, but once the conversation gets going I find that the reps are knowledgeable and able to answer your questions, and are able to provide links and other resources to better answer other questions that may be related to your concern(s)

The assistant was very helpful and did a good job when solving the problem. I am satisfied with the resolution.

I was having issues completing my claim on line so I decided to try the "chat" option. The representative, Juvelyn, took care of everything accurately and quickly so since my claim is completed all I have to do is wait for service center to call and set up an appointment. Great job.

We had a great experience with the service. My mom's phone quit charging from about 6 years ago. The phone is no longer made, so we got a replacement phone. The service was awesome, and the agent was very kind and thorough. We really appreciated how easy it was to talk, and work with them.

Easy no hassle and fast service. Same day service very professional he described what happened to the phone and what exactly he was going to do to fix it he was very professional, courteous

I had a problem with an item purchased and unfortunately had to crate a claim for return. Though I couldn't manipulate the return online, the person on the chat guided me through it and efficiently, in a matter of moments, resolved all my issues. I am well pleased with the exemplary service I received from Asurion.

Didn't have an appointment that day but really needed to get my fiancé phone fixed so he decided to go in to see if they could help that same day and the super sweet young lady not only took him in but had his phone repaired and ready in no time! No hassle and so convenient!