Asurion

This couldn't have gone any smoother! The rep did everything in his power to fix a mistake done by the online repair request and was able to get me 2 days earlier then my scheduled appointment. I couldn't be any happier with my experience. A++ effort.

I purchased a tablet and since it only had a 4 month factory warranty I purchased the Asurion protection. 8 months later my tablet was having problems charging. It was hit or miss if the connection with the charging cord was being made. I had to put a tube of chapstick under where the cord plugged in just to get a connection. I contacted Asurion and within minutes I had a satisfactory resolution from a very friendly customer service agent. I have several policies with them on more expensive Amazon purchases but have never had to use them. Totally worth the price for when you do need it (which is exactly what insurance is for).

Marygold was extremely helpful! If you have all of the information you need, it's a flawless experience.

Had my Samsung Galaxy 23 phone screen replaced after I broke it. Very fast service and very easy to file a claim from AT&T to them to fix the same day.

Very easy and great service. Answered all and any questions. Very happy with my experience

This was quick, easy and painless. I appreciated the way that Cherry Ann took care of my issues. Thank you. I would do it all again.

I have had several Asurion plans cover items I have purchased, but this was the first time I needed to make a claim. I am doubling down to add these plans to insure the items I purchase now that I see just how effectively and easily the claim process is, and that I am taken care of so well with little question. I would recommend everyone add these affordable plans to any purchases they are eligible for to ensure the items you purchase are insured against life's little mishaps and failures. Great job well worth it!

Everything is perfect regarding asurion. Except the mailed delivery was delayed. I have supposed to receive it next or in two day, delivery was made on Friday. But not too bad. It's okay' that's happened sometimes

Starting a claim for me electric scooter. Sounds like they are going to repair it so I am pretty excited.

Muy buena experiencia excelente servicio rapido y buena calidad

Expert came to my house and did a great job fixing my back screen, looks like new.

I am extremely satisfied with the process to get a replacement device. I went online to file a claim and the next day my replacement was at my front door. It was very easy and very fast. I couldnt be happier with Asurion.

The representative at the AT&T store helped me file the claim. I went to the store and it took an hour just like they told me. Perfect experience, unlike most places Thank you representatives!

I bought a protection plan for a product through Asurion. I tried to submit a reasonable claim for replacement and they used my explanation against me to reason why it didn't fall within their parameters for protection. Additionally, the employee I was speaking with had an attitude the second I began to question their terms & conditions. Absolutely do not recommend.

Really helpful 👌 and can see myself asking for att for them to give the best rating and always happy costumer

I chatted with someone online and we were done with everything in 15 minutes! She did my claim and all I do is send it!

I have to say that I was quite skeptical purchasing this protection plan for items I've purchased. This was the first time I've had to use the service and I am pleasantly surprised. The process took all of five minutes to get through and they resolved my issue. The customer service agent Dennis was extremely helpful and answered all my questions quickly and thoroughly. I will be purchasing this protection plan for all future electronics.

After owning phones for decades I experienced my first cracked screen. Went onto my at&t page and with minutes had my claim filed and a date for on-site repair, THE NEXT DAY! Repairman called prior to arrival, arrived on time and it was fixed in less than 10 minutes. All at no charge to me!

Great Customer service, friendly associate, and quick resolution! Will buy asurion coverage everytime!

I want to thank Michael for his great work and service he went above and beyond, I totally appreciate you.

This company sent me a phone in the end of November/begging of December. It's the begging of February and the phone is no longer functioning. It's over heats all the time and now my screen is frozen. I lost so much of information on my phone and potentially about to loose more. My mom and have been on the phone for over an hour. We've talked to many people and most of them have been so nasty towards. After I just tried finding the information the women asked for, instead of her waiting for me she left the call leaving me and mother with no result. We paid$100 for the phone that no longer works after 2 months. Now I'm stuck on my college campus away from home with no working phone. I don't appreciate the way my mother and I have been treated and it won't be tolerated. All I know is I'm getting a new phone even if I have to go against them legally because we feel scammed.

I reached out to file a claim but was unable to locate my protection plan on the website portal. I was connected with Goldie, who asked a couple of questions to help me locate my plan number as well as start my claim. Goldie was knowledgeable and pleasant.

I needed help with my phone. Sairah came on line and walked me through several attempts to rectify the situation. She is skilled and patient. I admire her level of expertise. Thanks for the help!