Asurion

Great Customer service. The process was quick and easy! I definitely recommend.

Within minutes I was given option to take to local store to fix broken screen. This was completed iunder 2 hours

I reached out after I discovered there was an error in the phone version when i received my confirmation email. I immediately reached out to the Chat team. My first attempt timed out, but the second time I was connected with Sarah. She was prompt, professional and courteous. She was able to fix the issue pretty quickly. I give her 5 stars! Hoping to connect with Sarah again if I need assistance in the future.

My Samsung Flip4 phone is just over a year old. The screen started turning black and I lost function in the top area. This phone was in great condition, no cracks and it had not been dropped. I took it to my local AT&T store to see what could be done. They said it was obviously a warranty issue. They contacted Asurion and we spoke with them on speakerphone. After at least 8 times getting "redirected", I was told it would be an insurance issue and woul cost $225 to fix it! Why would I want to fix a defective product? Asurion is not worth the money we pay each month for insurance!

This company clearly does a great job of managing their marketing and social media reputation and reviews. The 4+/5 scores you see when Googling appear to be both believable and trustable. Great job Asurion! You should reward your marketing people a reward for polishing turds with exceptional talent.

The actual service is as close as you can get to open fraud and deception without crossing the line. I recently had a screen cracked iPad "repaired" with non-Apple parts after they "lost" the iPad which thankfully I could identify in the store because of a unique engraved message on the back.
When you cancel the service be prepared to spend a crazy amount of time shouting at their poor call center people and then spend months reversing their subsequent fraudulent transactions with your credit card company.

Denis, was awesome helping me get my claim started. Im so glad he was there to help me. He made it painless and Im glad I spent the extra money for the insurance.

I was helped right away and I felt like I was talking to a friend not really an employee also they understood my situation and helped and also shipment was fast and quick and they truly help me I'm forever grateful

Great customer service, so helpful and friendly! Helped me locate the serial number and number for my warranty.

I purchased a HomesLabs 4,500 Sq.Ft. Dehumidifier on 02/18/22 from Amazon. I rarely buy additional warranty protection on items but I did so on this transaction because the manufacturer's warranty was just for one year. I also purchased the Asurion 4Year Protection Plan. After 18 months the dehumidifier stopped collecting water. I contacted Acurion two years after the original purchase date. Within 15 minutes of chat typing (I am a poor hunt & peck typer) and just a few questions I was approved. My claim request was processed by Marygold, a great person. I will receive a Amazon Gift Card in the amount of my original purchase. I am to keep the defective unit. No shipping etc required on my part.
I will now always consider a Asurion Protection Plan when buying a higher priced item.

After attempting to call in several times I finally decided to chat with someone instead. They went above and beyond to take care of my needs! Finally good customer service!

The rep on the phone explained everything to me, it was such a quick and easy process. My phone screen got cracked on a Sunday evening, I was on the phone and scheduled for the technician to come out and repair Monday morning between 9-11 AM. They send you instructions on what to do before the technician gets to you, and it was very simple. The technician calls with their eta before they head your way, he showed up asked a couple of questions, took my phone and the repair was done in 20-30 minutes. For a busy mom of two it was so nice to be able to have it repaired without leaving my house. & there is a 12 month warranty on my screen incase anything happens. I would prefer to have my phone fixed this way instead of having to drop my phone off at a store for a couple of hours!

This company has been dragging me along for weeks and they're so inconvenient and their service technician just doesn't show up for their appointment. Then I called back to reschedule the appointment that they didn't show up for and they don't have any technicians in my area all of a sudden? Nor do they have any technicians in any of my surrounding cities. They didn't offer to do anything for me and left me so upset I think having this insurance is a rip off and I highly suggest not getting it in with your cellular plan. Horrible..

I've been a customer of AT&T for a long time now. For about 14 years to be exact. I originally had to claim my phone on insurance and I couldn't be more happier no problems no hiccups no hesitation took care of me 100% showed up in the mail. I couldn't be more happier when you're without your phone. Thank you AT&T for being a big help. The reason why my business with you guys my business account is safe and I appreciate that.

It was a very pleasurable experience I was told I have to take my iPhone into the store to have it cut on as a my replacement! My phone which had been stolen!
I live far from nearest att store! But when I called asurion for help they were able to program my eSIM card through my email acct with a code! Alvaro was so helpful and gosh he was brilliant and so kind to me and genuinely professional at same time! Thanks man you the best! 🤪

My husband and I just moved into our new home and my screen cracked after dropping it the first day. My technician, Tucker was scheduled to arrive between 3 and 5pm. He called me and asked if it would be ok if he came early. Even if that didn't work for me, the fact that he called to confirm made me feel like he actually gave a damn about me and my time. He greeted me, and my two crazy standard poodles at my front door, helped me finish my pre-repair security requirements, and had my phone back to me in what had to be less than twenty minutes. The guy was polite, efficient, and friendly beyond anything I expected. Thank you, Tucker. I needed someone to make life easier for me today, and you did it with just a smile.

Easy and Friendly. The phone was activated and ready for use in less that 30 minutes, pleasant experience.

Claim is east shipping is super fast and return of your old phone is explained and easy.

Very easy to file a claim, no questions asked. This service is worth every penny. It is nice not to worry when there is a problem, because it will be taken care of.

The tech put a lot of time and effort into resolving my problem. While the only solution is for me to delete a number of contacts and re-enter each one, the tech did everything he could to find a quicker and easier solution. That's quality tech support!

They came to fix our washer and it worked great. Tech said you have high end appliances you really need a warrant contract. I told him we just spent $9,000.00 on a replacement refrigerator from Viking and he said doesn't matter how old they are Asurion will take care of them just call us and we will send a tech right out. Found out even though our Viking stove was 22 years old and looked new they walked away after paying them for over a year. Crooks.

My phone unfortunately got damaged and I didn't have insurance on it which I'm the blame for. After contacting Verizon they were very helpful and explained my best options and I was very pleased with the service I received.

Its more then just insurance. It is peace of mind that you will have someone to walk you through every step of the way when it comes to fixing a damaged or broken device. It is the comfort of knowing that every rep you talk to will take their time, be patient and explain every step of the process. AND! If there is any issues on your part of theirs, they will make sure to help make it right every time! This is above and beyond your normal replacement plans. This is the GOLD standard for device protection! Great job to everyone that is a part of this amazing team!

Purchased a pair of SAFEYEAR Safety Glasses which was damaged by spray paint overspray. Asurion was contacted and quickly processed a claim for a replacement set.