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Asurion has a rating of 4.6 stars from 10,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Purchased a pair of SAFEYEAR Safety Glasses which was damaged by spray paint overspray. Asurion was contacted and quickly processed a claim for a replacement set.
Reactivating my new device was fast and easy! Thank you for the great experience!
He provided great customer service. Quick and easy.
Trace was every helpful and experience in what he do
Quick and knowledgeable chat. Talked me through the process in 10 minutes.
They sell you on a great PLAN, that leads to hours of submitting paperwork over and over and then once approved hit you with $100+ filing fees. To top it off,before even filing a claim, they try to pressure you into upgrading for all household appliances. Someone should get the FTC involved
Products used:
Never use assurance. They are thieves and charge more with the insurance and filing fees than out of pocket
Took a few seconds to start the process and phone arrived two days after I submitted the insurance claim.
Rachelle was an awesome support to me in helping with my concern. She was so thorough and responsive to my needs. It is such a blessing when you have representatives who are dedicated to supporting customers and wanting to meet their needs. Big Shout Out To Rachelle!
THE ASSISTANCE WAS GREAT, PROFESSIONAL AND FRIENDLY, NOT TO MENTION FAST AND WITH POSITIVE RESULTS. I'M VERY GRATEFUL.
I have completed two claims for company phones that needed fixing/replacing. The phone claim website was step-by-step and the emailing system for updates during the claim was super helpful. They understand how to help you and do not fret when they don't find what you're looking for the first time. Although calling can lead to long wait times (didn't happen most times I called), the help is worth it. They are quick, guide you through the entire process, and send frequent updates to remind you where your claim stands!
Very courteous and professional personnel. Shop was very clean. Explained the reason for our problem and immediately went to work to fix the phone. Highly recommended.
Honestly the worst experience ever. I recommend not to get a plan with them. I pay insurance and they refuse to replace my IPhone 13. I've had to go back and forth to get a replacement and they keep declining it. I'll be on the phone with them for hours and suddenly get disconnected and they won't call back. I just got off the phone with a guy who told me if I keep going through the same process he doesn't know what to tell me that it's just going to keep happening it's honestly so frustrating. How is it that I'm paying for the service but they can't help me. Honestly so frustrating
Hi Estefany, I am sorry to hear about your experience with trying to file a claim. I understand the frustrations and I want to ensure this is resolved. I will be happy to private message you so I can obtain additional details about your claim. - Ari
Very friendly and the top in the line service professional attention
My LED screen had damage, I made claim, went to the store for repair and got my device back within an hour. Did not need to stress about not having access to my phone for an extended time period. They did a super good job, phone is basically brand new. The price was also reasonable. Satisfied and will use them again.
Logan was a great technician and fixed my phone in 20 minutes! He called me when he was on his way to my home and was excellent!
This was my first time visit this store, Brandon was very kind, and patience. He explained to me step by step the process, and other things that the company offers. So I do recommend this store. Tell a friend.
This is now day 3 of trying to make a claim. This website kept glitching or telling me my info was wrong. I would call Verizon and they would say "no, all info is correct." I'd call asurion and be told no the info is incorrect go change it with Verizon and call us back, then we can fix it, so I did. Now I have to wait 48 hrs for the change to get to asurion. This will make it 5 days to do 1 claim for 1 phone. I'm beyond frustrated, this is anything but simple and easy. This is a nightmare.
Tip for consumers:
There is no such thing as customer service anymore
Products used:
Broken phone
Good morning. We are sincerely sorry for the trouble you have experienced so far. We are here to help. I will reach out via private message for some details. -Rue
Bianca was fast and friendly from start to finish. Turned an hour of frustration on the website to a smooth resolution done in minutes. Thank you
I goofed up registering a sports tracking watch. Put the coverage on the screen protector instead of the watch… I thought it would be a hassle to correct the problem. It wasn't. Service agent totally took care of the problem - quickly. Thank you for the great service!
I brought my phone in because the outter screen on my Z-fold was shattered. I spoke with Jennifer in tge Grand Prairie, TX location. She was extremely helpful, efficient, and professional. She kept me updated when they ran into an issue with the screen and it needed to be ordered. Once the part was in, it was fixed in no time. The phone looked brand new.
I texted the chat support to find out why the online system wasn't allowing me to finish processing a claim for my guitar. The chat support representative was immediately available and responded to my answers/questions immediately. Consequently, my problem was resolved very quickly. They completely exceeded my expectations. Very pleasantly surprised.
My experience at AT&T was very good the service was excellent and the service was really really nice and they take care of my problem really quick and safe everything works excellent I would recommend people to do that always get insurance on your phone
They fixed my phone really fast and quick. Customer service in store was awesome as well. Thanks job well done!
With my lack of new fangled devices I was walked through step by step so zI even did it. The service assistance was very helpful,
Personable, and polite. A complete joy!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Stephan, I am sorry to hear about your most recent claim experience, we do appreciate your patience. Please know we are here and more than happy to help. If you find you need additional assistance with this, feel free to reach out to us directly. -Ari