Asurion has a rating of 4.6 stars from 10,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
With my lack of new fangled devices I was walked through step by step so zI even did it. The service assistance was very helpful,
Personable, and polite. A complete joy!
Overall it was not to to bad an experience, thank you
Fast, easy-to-use with no issues for replacement. Will buy the insurance again considering how fragile ghost bats can be
It was a quick fix. A short time and I had my phone back
Agent addressed my security issue and provided information on steps for ongoing security, as well for as information on my insurance and eligibility for a phone upgrade if I so desired due to current phone functionality issues.
I had a technical issue & this was taken care of by a very helpful representative named Ernesto Jr & Lorlyn.
Very satisfied as usual with my Verizon services. Thank you for all the help
The young man was very nice. Asked if I had any questions. Didn't take long to do the repair. Very pleasant experience.
Great company easy to file claim. Hassle free solution for your devices.I will recommend anyone to protect their devices.
It was grt. I had confidence that there r still honest hearted people out there and this page proves it, individual r coming up with pages like the sort to help people keep there privacy, private. Thks
I've used a Asurion for years and it never fails. If your Phone breaks, it will cost you immensely less than paying for a new phone. It's not an up front cost and you get a new phone within 24 hours.
I dropped my phone a few times (once is too many), and I needed to repair or replace it. I needed to file an insurance claim, the deductible I think was quite spendy, however, it was less expensive than replacing it. The techs at UBREAKIFIX, are absolutely awesome 👌 what an exceptional group of young men, I believe they were Bryce & John. They had a plethora of information. I would truly recommend them and the company to any and everyone. I am completely pleased with the finished product. Excellent job young buckaroo. I give kudos to them. My thoughts are that their competitors actually recommend their customers to go to UBREAKIFIX, yippieeeee
I had a Wonderful Experience at the Huebner Oaks store herein San Antonio! The custoner Service was Excellent!
The Screen was repaired like New in less than 2 Hours.
I would Highly Recommend This Facility!
The Customer Service/Repair Person was Extremely Nice and Helpful!
As a Realtor, I know a bit about Excellent Customer Service and how Important it is!
Sincerely,
Anthony Lozano
Orion Realtors, Inc.
I had a operator on the phone named Dan. He was very polite and understanding and he took his time with me. I truly appreciate it. Thank you, Dan.
I spoke with Amy from Ausrion and she found my claim and Ipad. It truly alleviated my concerns. She was very helpful and kind.
The staff was friendly and efficient. Fixed my phone in under an 1 hour.
Two different issues today and both fully understood and resolved by your tech support on one call for one and one chat for the other. Great, knowledgeable people.
Products used:
Phone
Not only was it super easy to file a claim online, but it was also easy to schedule my appointment to have my device worked on. The technician met me at my home making it very convenient. He was very polite, knowledgeable, and friendly. I cannot say enough about how great a job he did and how easy this process was.
My Granddaughter dropped her phone, and it got run over by a car. We called the number got a GREAT person to help us unfortunately I forget her name. But she was in Texas was so helpful and pleasant. Made it easy about 15min and it was approved, processed, phone was on the way. Ty M
Ricky was very helpful. Talking me thur everything. Trying different ways to get it done. Really appreciate him
Everything was to my satisfaction and customer service was beyond excellent.
Omg! Absolutely Love them! I came in worried about my phone and that i would have to wait and it wouldnt get fix! It was not no way like that at all! They fixed the problem and with speedy service the next two hours i had my phone! Awesome sauce! :) as they say.thank you guys so much again!
Well my goodness, getting Asurian's attention and repair approval for this policy was easy as pie, and honestly, I had one of the best live session with tech support ever, THANK YOU ANGELA. Easy peasy.
Only hoping this is the shape of how Asurian rolls. I should have my computer back in 10 days, sending the shipping box, and the next leg of getting my computer repaired and home for my use. I am hopeful based on my experience with the tech person.
It is good to have the protection plan that covers damages other plans do not like cracked screens. Like all insurance must pay monthly and there is a deductible for replacement but $29 for repairs. Cool thing is the technician comes to you. Wish it was free replacement though for what we pay monthly other than that I highly recommend having it.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.