• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.1%
Positive
3,371
Neutral
40
Negative
173
225
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How would you rate Asurion?
Top Positive Review

“Easy walk-through w/ AT&T store help”

Irene M.
9/28/24

Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.

Top Critical Review

“Lost a phone”

Rachel W.
9/23/24

Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.

Reviews (10,717)

Rating

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Reviews that mention popular keywords

customer service (1503) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user williamd3949
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

With my lack of new fangled devices I was walked through step by step so zI even did it. The service assistance was very helpful,
Personable, and polite. A complete joy!

Thumbnail of user faithg149
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

I came in for a repair. My tech guy on Othman av, Pa. Mike was easy going. And made the waiting process go by fast.

Thumbnail of user jerryd1003
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Overall it was not to to bad an experience, thank you

Thumbnail of user donaldr1184
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Fast, easy-to-use with no issues for replacement. Will buy the insurance again considering how fragile ghost bats can be

Thumbnail of user samantham1721
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

It was a quick fix. A short time and I had my phone back

Thumbnail of user katherinek753
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Agent addressed my security issue and provided information on steps for ongoing security, as well for as information on my insurance and eligibility for a phone upgrade if I so desired due to current phone functionality issues.

Thumbnail of user brianl2522
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

I had a technical issue & this was taken care of by a very helpful representative named Ernesto Jr & Lorlyn.
Very satisfied as usual with my Verizon services. Thank you for all the help

Thumbnail of user rhondav143
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

The young man was very nice. Asked if I had any questions. Didn't take long to do the repair. Very pleasant experience.

Thumbnail of user sadiam40
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Great company easy to file claim. Hassle free solution for your devices.I will recommend anyone to protect their devices.

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgeb2543
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

It was grt. I had confidence that there r still honest hearted people out there and this page proves it, individual r coming up with pages like the sort to help people keep there privacy, private. Thks

Thumbnail of user neryz
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Alicia me atendio de una manera increible y me ayudo a solucionar el problema facil y sencillo.

Thumbnail of user divinea21
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

I've used a Asurion for years and it never fails. If your Phone breaks, it will cost you immensely less than paying for a new phone. It's not an up front cost and you get a new phone within 24 hours.

Thumbnail of user laurenc1198
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

I dropped my phone a few times (once is too many), and I needed to repair or replace it. I needed to file an insurance claim, the deductible I think was quite spendy, however, it was less expensive than replacing it. The techs at UBREAKIFIX, are absolutely awesome 👌 what an exceptional group of young men, I believe they were Bryce & John. They had a plethora of information. I would truly recommend them and the company to any and everyone. I am completely pleased with the finished product. Excellent job young buckaroo. I give kudos to them. My thoughts are that their competitors actually recommend their customers to go to UBREAKIFIX, yippieeeee

Thumbnail of user anthonyl1476
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

I had a Wonderful Experience at the Huebner Oaks store herein San Antonio! The custoner Service was Excellent!
The Screen was repaired like New in less than 2 Hours.

I would Highly Recommend This Facility!
The Customer Service/Repair Person was Extremely Nice and Helpful!
As a Realtor, I know a bit about Excellent Customer Service and how Important it is!
Sincerely,

Anthony Lozano
Orion Realtors, Inc.

Thumbnail of user cynthiah2280
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

I had a operator on the phone named Dan. He was very polite and understanding and he took his time with me. I truly appreciate it. Thank you, Dan.

Thumbnail of user joank827
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I spoke with Amy from Ausrion and she found my claim and Ipad. It truly alleviated my concerns. She was very helpful and kind.

Thumbnail of user brittanyc870
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

The staff was friendly and efficient. Fixed my phone in under an 1 hour.

Thumbnail of user danew75
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

Two different issues today and both fully understood and resolved by your tech support on one call for one and one chat for the other. Great, knowledgeable people.

Products used:
Phone

Service
Thumbnail of user brittt18
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

Not only was it super easy to file a claim online, but it was also easy to schedule my appointment to have my device worked on. The technician met me at my home making it very convenient. He was very polite, knowledgeable, and friendly. I cannot say enough about how great a job he did and how easy this process was.

Thumbnail of user marks7116
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase

My Granddaughter dropped her phone, and it got run over by a car. We called the number got a GREAT person to help us unfortunately I forget her name. But she was in Texas was so helpful and pleasant. Made it easy about 15min and it was approved, processed, phone was on the way. Ty M

Thumbnail of user vernah40
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Ricky was very helpful. Talking me thur everything. Trying different ways to get it done. Really appreciate him

Service
Returns
Quality
Thumbnail of user aarona975
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Everything was to my satisfaction and customer service was beyond excellent.

Thumbnail of user lonniee45
1 review
0 helpful votes
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January 22nd, 2024
Verified purchase

Omg! Absolutely Love them! I came in worried about my phone and that i would have to wait and it wouldnt get fix! It was not no way like that at all! They fixed the problem and with speedy service the next two hours i had my phone! Awesome sauce! :) as they say.thank you guys so much again!

Thumbnail of user stevenl2115
1 review
1 helpful vote
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February 23rd, 2024
Verified purchase

Well my goodness, getting Asurian's attention and repair approval for this policy was easy as pie, and honestly, I had one of the best live session with tech support ever, THANK YOU ANGELA. Easy peasy.

Only hoping this is the shape of how Asurian rolls. I should have my computer back in 10 days, sending the shipping box, and the next leg of getting my computer repaired and home for my use. I am hopeful based on my experience with the tech person.

Thumbnail of user lamn32
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

It is good to have the protection plan that covers damages other plans do not like cracked screens. Like all insurance must pay monthly and there is a deductible for replacement but $29 for repairs. Cool thing is the technician comes to you. Wish it was free replacement though for what we pay monthly other than that I highly recommend having it.

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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