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Asurion has a rating of 4.6 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
The staff was friendly and efficient. Fixed my phone in under an 1 hour.
Two different issues today and both fully understood and resolved by your tech support on one call for one and one chat for the other. Great, knowledgeable people.
Products used:
Phone
Not only was it super easy to file a claim online, but it was also easy to schedule my appointment to have my device worked on. The technician met me at my home making it very convenient. He was very polite, knowledgeable, and friendly. I cannot say enough about how great a job he did and how easy this process was.
My Granddaughter dropped her phone, and it got run over by a car. We called the number got a GREAT person to help us unfortunately I forget her name. But she was in Texas was so helpful and pleasant. Made it easy about 15min and it was approved, processed, phone was on the way. Ty M
Ricky was very helpful. Talking me thur everything. Trying different ways to get it done. Really appreciate him
Everything was to my satisfaction and customer service was beyond excellent.
Omg! Absolutely Love them! I came in worried about my phone and that i would have to wait and it wouldnt get fix! It was not no way like that at all! They fixed the problem and with speedy service the next two hours i had my phone! Awesome sauce! :) as they say.thank you guys so much again!
Well my goodness, getting Asurian's attention and repair approval for this policy was easy as pie, and honestly, I had one of the best live session with tech support ever, THANK YOU ANGELA. Easy peasy.
Only hoping this is the shape of how Asurian rolls. I should have my computer back in 10 days, sending the shipping box, and the next leg of getting my computer repaired and home for my use. I am hopeful based on my experience with the tech person.
It is good to have the protection plan that covers damages other plans do not like cracked screens. Like all insurance must pay monthly and there is a deductible for replacement but $29 for repairs. Cool thing is the technician comes to you. Wish it was free replacement though for what we pay monthly other than that I highly recommend having it.
I was a very fast and smooth transaction!
I even received a much better phone. I went from a galaxy note 8 to a galaxy s22 ultra and it takes wonderful pictures.
Products used:
Galaxy s22 ultra
My experience with replacing my iphone from Asurion was very good. It was a fast and easy process. I put up the claim online and in two days the new phone arrived. I would recommended them at anytime.
Been with Asurion for 2-3 years now thru Consumer Cellular.
Customer Service is fantastic! For less than the price of a large fry at you-know-where, I get CRAZY-GOOD service and QUICK resolution of any issue I may have. Jimmy John's ain't fast like these guys!
Tip for consumers:
Just awesome company
Products used:
Samsung Phone thru Consumer Cellular
My child's headset broke and Abigail made it very VERY easy to file a claim through a chat with her. She made the whole experience very easy
The representatives were kind, helpful and patient
I have an s23 and cracked my screen, during the repair the tech broke my camera. I called them about the replacement and they said my phone is on backorder till the middle of the week. I heard nothing till Wed when I called them, and find out my phone is on backorder for months. They offer me a check to get a new one and it's Friday night and still no check and they can't even give me a tracking number. Meanwhile, all week long when I call they r trying to sell me more insurance smfh. If you own one of these new phones I would switch to your insurance company cause if they don't have em refurbished you aren't getting one. Have a good weekend
Products used:
Not applicable
Nikki was very helpful, running a digital security check on my Verizon system. The security check was very quick and efficient. At the completion, Nikki gave me a list of tips to keep my cell phone running securely.
Today, I spent 20 minutes just trying to get them to sent me the return label. The text a link and the link wouldn't work. When I called, they said you can't view it on a phone...huh? You texted it! Was on hold for 20 minutes and they final sent an email with the label attached. Way too much effort for a $50 ball!
Hello, Jay. We are sincerely sorry to hear about this experience. We know how frustrated it must be. We are glad to hear you have received the label now. We have captured your feedback and hope to work with you again in the future. -Rue
I have always bought a warranty for my family's phones and we have used it maybe 3 times. All three times it was an easy process and either a new or refurbished phone they replace it with. The out of pocket($120-$220) is way cheaper than a new phone of the same type you had or upgraded.
Tip for consumers:
Easy and quick process and shipping!
Products used:
Android -Galaxy cell phones
I love how they listen before they speak, and always have the answer.
Best experience ever and everything went smoothly and ver nicely!
My experience was awesome. Everything was well explained the phone techs were nice and the service rendered was a quality repair. It took them about an hour. I went and had lunch and my phone was ready. The back glass looks great again. The price was also amazing.
Excellent service every time I've called them over the years.
The tech was thoughtful in her instructions and direction that was helpful and made the process easy. She was a 10 out of 10 professional. Someone should go out of their way to make sure she stays around. It was a pleasure to work with her.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Ryan. We are definitely sorry to hear about the experience you had. We are here to assist you. I will reach out via private message to further help you with this matter. -Rue