Asurion

I was so upset my speakers gave out in my show truck- i was very nervous about trying to submit a claim and it was soooooo easy - i got a refund and shipping labels to return the product - TYYYYYY

AT&T's was very helpful and guided me through the form that needed to be filled out. The form was easy to fill out. The replacement phone from Asurion arrive within 24 hours. It was packaged well and everything that was promised was delivered in the box. I appreciated that I was given a contact number to set up my phone. AT&T was also happy to assist with this in the store. I was informed by Asurion that I would upgrade from an iPhone 11 to a 13. I agreed to that and am pleased with the upgrade. My experience was flawless. Thank you!

The experience i had in the representative in asurion is really knowledgable of her craft. She explained everything and we're able to solve the problem.

They gave me a broken phone then pretended like it wasn't broken. But I still have my old phone and can prove the new one is damaged, then they acted like I did it somehow, yet the damage is under the glass screen, hmmmm. They refused to take accountability, sent to service rep to service rep. Absolutely disgusting service and wish I never spent my money, never again just save your cash and stop dropping your phones.

Asurion provides a chat service which will initiate your claim. It was very straightforward and timely.
The representive, Hershey, seemed very kind and respectful via the chat. This made the experience pleasant and it was nice to receive good customer service.

My granddaughter's phone was stolen fromm
Her job and she was so disheartened that she cried and was afraid to tell me. I filed a claim Sunday evening and by Tuesday evening her replacement phone was delivered and she was elated. I was truly surprised at how quickly the replacement phone was sent out and received. It was very easy to set up her replacement phone with the help of an AT&T technician.
Thank you!

Dennis was very helpful nd prompted to assist me in my claim. Very thankful we purchased the protection plan

The lady that helped us was just absolutely awesome. She was patient. She took the time to go over everything in detail and work this whole situation out. Wow it was a great experience and one that we will remember!

My phone was all messed up! It would not shut off; I could not get to any of my apps. And it was flickering. The tech showed up, I showed him what it was doing, and said he would take out to his van and fix it. 20 minutes later he came back in and said he change the screen, and it works fine. He also went ahead and changed the battery while he had it apart. Fantastic experience!

It was difficult getting the claim started because we had several phones on our account but once we had that started, placing the appointment for repair was easy. The service tech came to us and took care of the issue and I didn't have to miss any work. That was awesome!

I tried to cancel my policy through the chat feature. I was referred to a toll free number. I had to wait on hold for 15-20 minutes and when I asked to cancel, I had to spend another 5 minutes listening to why I needed this policy. Then I had to spend another 5 minutes telling her I didn't want or need the policy. She said she cancelled the policy only to find out, it hasn't been cancelled. PLEASE CANCEL MY HOME POLICY!

Very fast response, very professional and excellent customer service.

Dedicated service by the technician Cole. He explained everything from beginning to end.

The team members that I chatted with were very friendly and professional. Even if/when I got a little cranky. Awesome job. Thank you Ryan and Amy.

I didn't have an extra phone to set up my new transfer to my new phone and Ish was very good at helping me today on my IPad! Thank you so much. Have a fabulous weekend.

One chat took care of both issues that I had. Rep was friendly and knowledgeable, also provided me with contact info in case I needed further assistance. All in all, great service!

Fast. Easy. Simple. Give the guy a raise, don't worry about the temp screen protector. If a manager is reading this this guy is good explained everything and made it super simple. Fast explanation and what to expect. Easy to drop and schedule my claim he even explained that the screen protector was temp which is funny cause I know somebody probably had to think that was permanent.

I bought a phone from Verizon. Having problems with it. Took it back twice. No help. Got Asurion...the rep went above and beyond to make sure we resolved the problem.

Assistant was very helpful and help accomplish everything that was needed

Thank you guys so much for fixing my cracked screen. The whole process was super simple & I could not be happier. The tech was nice & very fast.

After years of having Asurion it finally paid off in a very positive way. Highly highly recommend their service and saved me nearly a thousand dollars in the long run. The gentleman who handled my case complaint, did a prompt curious job. Plus he sold me on another insurance policy to cover my household electronics at a fair price.

I needed help with a warranty purchase issue from Asurion and Praise the Lord I was connected to Grachiel! Grachiel showed great patience and my issues were totally resolved! Thank you!

Submitted a claim over two months ago and recently heard that the device i wanted to replace was ready to be shipped and all that was required was to confirm my identity but after confirming it was me their website error messaged and now it says the device is on back order again. This would be fine except all of the asurion customer support is automated and whenever I get to a rep either through my cell provider or through their number it is always followed by a redirect and almost an hour wait while im mislead by robo assistants who pop up from time to time. Honestly Im ready to just buy a new phone at this point instead of deal with their ineptitude and total disregard for person to person customer service.