Asurion

I insured a $1,300 Samsung which i dropped and cracked the screen. After waiting 2 weeks, i was told they dont have any more of that phone but they could give me a.different phone of the same value. It turns out I was sent a phone that is $500 cheaper. I've had to go online everyday for this or that as well as call the claims department to be put on hold for 30 minutes to an hour each time. Tonight, no one picked back up. After 3 weeks, I still dont have the phone yet and I am still fighting to get it.

I chatted in to start a claim, John was able to find my plan thru my order number. He walked me thru what I needed to do, and he solved my problem. Thank you for nice experience.

Never seen such harassment for registering a product, and still not working on their website.
Never ever buying a protection plan from "Walmart", never knew it was a third party fraud company where the details from the bill of sale doesn't work.

My phone broke under your warranty. I paid the $99 for a replacement phone. Then I couldn't get it to activate, so I had to drive 25 miles to the Verion store to get it activated. Within a few hours the touch screen on the Motorola Z4 "you gave a rigorous inspection before sending" started acting like it had a mind of it's own. I called your support and the phone kept dialing other numbers. So I had to drive across town and use my nephew's phone because you do not have a live chat on the internet so I could use my laptop. I am now waiting for another replacement phone. This has left me without a phone for a week+. I was told I would have a replacement today, it's after 3:00 and I am still without a phone. I find this unacceptable. I am disabled and live alone, going without a phone isn't an option. I feel I should be compensated for this by refunding my $99.

Claim resolution - I did not receive my Amazon gift card - through chat it was resolved and they re- issued the card and it will be sent to my email within the next week.

Came to my house fixed my cracked screen in 15 minutes. Absolutely recommended this service.

VanessaJaymee Did a fantastic job assisting me with my issues. I usually skip the insurance plan at checkout because of the issues of dealing with calling and the hassle but absolutely no problem with that. She did a fantastic job! Thankyou

I had an issue with how my phone was described it was incorrectly marked so they didn't have the part ready I had to go to another store about 40 minutes away both of the technicians Alex and the technician Roberto who fixed my phone were amazing! Roberto did not give me the runaround he handled the situation and fixed my phone screen. 5 stars

My Goggle Pixel 7 was fixed quickly and the staff was very helpful and friendly! It was easy to start a claim with my phone provider and then went to the store in Gurnee, IL to have my phone repaired. It only took about an hour to have it done and back working wonderfully! I would definitely recommend Asurion plans for insurance for my phone and any technical devices.

After spending an hour on the My Verizon app going in circles, I finally sent a chat to tech coach and they had the issue fixed within 5 mins. Thankful to have such great service just a text away.

It was ok not easy to set up the 24/7 protection could be a lot easier to set up

I worked with an amazing representative today. I rarely have an experience like this. She was so kind, kn owledgable and patient with me.

One of the easiest troubleshooting issues I've had resolved ever! Very much satisfied with everything today.

The actual Asurion company did amazing. The 3rd party they used that never showed up to repair my phone screen is terrible. Asurion went above and beyond to make it right and I very much appreciate it

Called and got setup with a store. Gave me 14 days to get service. Service rep with Asurion was awesome and gave me all the info I needed. Guys at the store were great too. Very knowledgeable on in store products as well. Great experience all around and my phone looks brand new!

Joel was very helpful,knowledgeable, and a pleasure to meet. He repaired my phone and even added a slice of humor to his service. I would definitely recommend Asurion and a shout out to Joel.

For inquiring minds, Asurion=phone insurance.
It is the MOST cost effective investment in these modern times of mobile devices.
Security, tablets, laptops, phones, Asurion can cover it all. Having a phone screen which alone to repair would be $400 without question, a minimal monthly investment of which is added to my phone bill payment, repair is only $30. Saves my pocket, my sanity, & everyday communication.
Asurion is a choice to choose without question.

My order for my item and also my warranty order couldn't be found by typing it in manually and i needed to chat with customer support. In 1 paragraph i explained my situation and Richie literally took care of everything.

From the moment I set my appointment to the completed repair was as smooth a process as can be, the tech kept in touch with me throughout the process, very fast, very professional, and the price is unbeatable! Will definitely use Asurion in the future! 100% recommend!

This may be the easiest claim I have ever filed! Was putting off filing, even went and bought a new phone. At the store the representative told me to file a claim. This is what you pay insurance for. And guess what! It took 2 minutes to file and new phone received within 2 days. Kudos to this team.

Did the return on all three items on line in a chat room 20 minutes

Asurion is a company that takes care of their customers. If all the companies were a great a Asurion in service there would be no problems. Highly recommended. Thanks Again

They are very helpful, kind, patient and understanding. They will go all out to solve your problems. I recommend them to anyone and stand by their product. Thank you Asurion for your service!