Asurion

Having this coverage on my account for all devices has brought peace to mind, the moment that it was needed for one of my devices to be repair /replace the asurion team did not disappointed and were very helpful and polite best experience I have had with an insurance carrier.

I dropped my Apple Watch 9 about 2 months after I got it and Broke the back where the magnetic charger goes. Set up the exchange with Asurion.
Spoke with Shaquan, (hope I spelled his name right) and he was beyond helpful. I'm not tech savvy at all and he was patient and very personable. It was nice talking to a stateside person. There were no awkward delays in conversation. It was like I was talking to a friend who was helping me fix my watch. Walked me through all the steps, answered all my questions, and was very knowledgeable of my device setup.
Don't know how to even begin to sing his praise. Y'all got a good one in him.
Thank you Shaquan!

Stressing over my busted phone screen had me anxious and upset, but it was so easy to show up in the store and present the problem and that was it... no extensive questioning, no information collecting, no promotions or updates. Just the help I asked for and a super efficient resolution

This was my first time using Asurion. The gentleman that check me in was very informative and polite. It took a little less than an hour to replace my broken screen. It is located conveniently near shopping and dining options to pass time while your phone is being repaired. Highly recommend!

My wife accidentally left her iPad or it was stolen on a JetBlue flight from Florida to Austin. Filled out a lost iPad report. Nothing came of it. I contacted the insurance and had an iPad the next day. Could've been easier smoother 100% happy.

The process it took to file the claim and get my device fixed was very simple and fast! I give it a 10/10 and would recommend it to anyone. They are way easier and faster than any other carrier providers.

So i got my z flip 4 replaced back in august, they sent me a refurbished phone with half the battery life of a new one, send that back for a new phone, 2 months later the new phone takes a $#*! on me and shuts down fully whenever i close the lid. Now ive been on hold for over 15 $#*!ing minutes after doing their bs troubleshooting, no one wants to help me with my phone unless i can call them from another phone and sit another 15 minutes on hold to get nowhere.

Steven's exceptional dedication truly stood out when I unexpectedly needed assistance with my phone repair outside of the scheduled hours. Despite my untimely visit, he displayed an extraordinary commitment to customer service that is becoming increasingly rare. It's worth noting that my appointment was actually scheduled for the following day, yet Steven readily stepped in to help. Having spent an entire day navigating through calls with AT&T and the insurance company, his assistance was an absolute delight amidst the challenging process. His professionalism and willingness to go the extra mile made the experience significantly more manageable.

My phone had fallen apart. I went into an AT&T store to help with paperwork because they are fantastic at it. Took less than 10 minutes and my claim was accepted and replacement arrived 2 days later. Easy to return.

Easiest transaction I've ever done involving cell phones

They helped me file my claim in minutes. It was quick and easy.

Asurion has told us on 3 occasions they where coming out to replace the screen on a phone. After taking off of work, no one ever showed. I have had to call the 15 times.
All they say is we understand.
We have paid insurance through Verizon for over 13yrs. This is not good customer service.
The phone has yet to be replaced
We are tired of dealing with it.

The technician communicated his time of arrival and still adhered to the scheduled time slot. With me being out of state I am happy to be able to have my daughter's phone fixed with ease and minimal effort on my part.

Company is fast and responsive and super polite. But having issue getting claim on item resolved after 3 round with attempted repair. At this point need refund because I have to replace the substantially broken item either way.

I honestly don't think ive ever spent money better than on a protection plan for my laptop through this company. Every problem is solved quickly and beyond expectation, with few questions asked. I love these guys and will absolutely be protecting any future purchases through Asurion!

Received a called prior for directions. Sent pin of location. Arrived. Professional and friendly service. Cracked screen replaced in less than an hour while waiting in the comfort of my home. Thank you!

Great support. Accidentally broke my phone. Went to local AT&T store Thursday evening late and started a claim. Replacement device shipped yesterday. New device already here on Saturday. Than k you for the extremely fast service.

Bought this self balancing hover board and it broke within a year, manufacturer would not answer the call and Asurion run me in cycles. What a waste of money I am never using them again. Looks like collusion to defraud, very disappointed

Lost my phone having Apple care. Asurion took 11 days just to confirm it's been shipped. Still no tracking number. Had to call five times to ask for status and move insurance request forward … because that email to click "ok" and get replacement phone delivered … never received. Frustrating. Slow. Bad service. All words but no action. Awful really. With a bit of luck I'll have my replacement phone two weeks from reporting it lost. And that's if I'm lucky!

I can't even begin to list how many ways this company is terrible. Just avoid them at all costs if you can. This company should really be shut down by the Better Business Bureau because they are truly one of the worst businesses I have ever dealt with in my life.

I had this service through Verizon. When we finally needed it they were absolutely useless. Just save your money and if whatever you have fails, buy a new one, or go somewhere that you can get service. These people WILL NOT help you with anything.

This particular Phone insurance is a joke! It's all false advertisements. I actually can't believe they still are telling the same lies. Short version. 3 months to get my replacement phone, rude customer service, told different excuses when I called, and finally took me emailing ceo of samsung to get some action. Pretty pathetic company!

I have had to file multiple claims with Asurion and each time it has gotten easier. Filing the claim was smooth and seamless. Returning my damaged product was simple as they provide a return envelope. So easy!