Asurion

I needed help in making sure all information on old phone was removed before returning. The tech assistant promptly guided me thru the steps with easily understood instructions. A very appreciative experience.

I submitted a clam for a broken screen on April 24... received numerous requests to submit copy of drivers license (which should be illegal) and also documentation. After 5 days of back and forth with 4 or 5 representatives, the claim was denied because I had a 30 day waiting period. Really? No one could tell me that before?!?! Thanks for wasting my time!

Company is fast and responsive and super polite. But having issue getting claim on item resolved after 3 round with attempted repair. At this point need refund because I have to replace the substantially broken item either way.

Took over a week to get replacement. Haven't received yet. I called maybe 8 times, hung up on twice after 15 minutes. The deductible is more than the refurbished phone is worth. I'm not getting this awful insurance anymore, what's the point?

Broken phone and didn't want to deal with getting a new phone especially after finally paying it off. I wish there was an overnight option for replacement like back in the day. Or places that are open Mon-Sun.

Normally I don't get good customer service with this company, always feels like I'm talking to someone from another country! Hard to understand and make issues clear.
If they really monitor the phone calls, they would know It's not pleasant if you have to say What? Excuse me? Can you repeat that? 6-7 times in the first minute of the call!

DAPHNE! Patience, Kind, Pleasant and Resourceful! Only reason that made it worth chatting!

My husband and I went in to get his phone fixed. We were told it was going to take 2-3 hours for the repair. It took less than an hour. Everyone was super friendly. This place gets busy and it's clear it's because of how amazing the staff is.

Affordable deductible, convenient process, extremely fast turn around, excellent results.

Shattered screen, not functioning, $29 deductible, same day service, 2 hours, brand new screen/shell, didn't have to backup or transfer anything. Highly recommend.

This is the cost effective protection policy for your purchase. Claim process are easy and little question asked with fast claim reimbursement. I purchased warranty every time when I buy any electronic items since those things will go out before you know it.

I filed a claim in July after having the service for a couple of months for a TV that would no longer turn on. I was told in November after jumping through so many hoops that because the TV would not turn on, there is no way to know if the damage is covered by the service. My claim was denied for something I told several representatives about months ago. Stay away from this horrible company.

Anthony was amazing today! He understood my issue, provided a solution, walked me through setting it up, offered the home protect with it benefits, and made sure I didn't need anything else. Thanks Anthony!

A good training program is the most important piece in a business's bag of tools. These employees were not only very knowledgeable but courteous and very helpful. We will return if/when we need repairs on our cell phones.

Easy to use instant messaging option to explain issue with the product

Every time I've dealt with Asurion, they have been so professional and made my problem disappear. It's great to know they are always available. Either by phone or text, they're available. I cannot say one negative word about them.

The service has been excellent with friendly, knowledgeable technicians. Unfortunately I purchased a poorly designed clothes dryer by GE. The issue is ongoing so this second "fix" is likely to be temporary.

Whether it is replacing something that has broken or answering my technical questions, I can count on Asurion to come through for me. Service is always, quick, thorough, and positive. They have some of the best employees possible. I highly recommend them for all technical repairs.

That was the easiest and most pleasant return experience ever. Way better than Allstate or any other warranty company I've ever had to deal with. I now just remembered I used them once before when my phone screen cracked while on vacation. They came to my location and replaced it on site, (in their vehicle), the same day. So to confirm, they are consistently awesome. Today Ryan was super profession and I could feel his positive and helpful energy through the texting. Great job Asurion!

Asurion is very easy to deal with, they set up the appointment, customer service was awesome! I'm glad the lady suggested I try replacing my granddaughters screen first instead of replacing her phone!

Bought 2 policies on 2 bikes. Paid $100 for insurance. Took the bikes back a year and a half later to get a simple tune up on each - $120 dollars worth of service.

We've now submitted 8 forms to the company, generated 4 claims, been denied twice, contacted customer support twice, and our bikes are still sitting at $#*!'s over a week later.

Would never recommend this service. Parts aren't even included in the insurance repairs- it's terrible coverage, which you'll never be able to redeem based on their impossible process.

Save yourself the headache and just pay out of pocket if you need repairs. The insurance likely won't cover anything major anyway.

The Best Customer Service was amazing they help me out all the time I wouldn't go with anyone else they are kind, caring, compassionate people who serve they're loyal customer very well especially with religious beliefs.

Purchased insurance for instant cameras bought as Christmas gifts on Amazon last year which stopped functioning. Contacted Asurion about it and very pleasant and helpful customer service people I spoke with, resolved issue for me. Also needed to use chat when shipping label failed to print correctly and that also worked well without issue. What a great group of people! Buy the insurance!

After having to go through a back and forth with the manufacturer, I finally decided to ask Asurion about it, even though it's not past the 1 year original warranty. They helped me quickly and I'm very happy. 10/10

My iPhone 14 pro would not turn on when I woke up, after "battery optimization charge" overnight.
I contacted tech support via laptop, and Laura walked me through different steps to reset and restart phone for an hour. Laura was polite, attentive and professional throughout entire time, and sure enough we were able to fix the issue. I cannot say enough good things about Verizon Sales and support, and that's why my family have been loyal customers for nearly 20 years.