Asurion

Never received my phone. Deliver lied about contacting us. No phone messages etc. we were waiting outside and none showed up. I had to wait till the next day to reschedule and then there was magically no phone to be delivered. The following the corporate ATT store said that the order had been cancelled and ordered another phone in store. This took place on Friday. The following Tuesday I got a call from Asurion that a phone was ready and I could schedule for it to be delivered. No thanks, I never returned the call. However they went ahead and scheduled for delivery and set up on there on even though the order I had been told was canceled. I responded to the text on Thursday morning that I am not available. No response I'm assuming it must be automated. Now been on hold for 38 minutes waiting on someone to help me. I have been dealing with this issue since last week. Took off work, been in store 3x, spend too much time on the phone and still dealing with this mess. Over 5 hours and lose wages over this phone because of Asurion home delivery service. Do not use this service. I'm still on hold. I better not be charged and I know I will not be compensated for time, the energy, and stress this has caused me but I sure hope I can save everyone else from choosing this service.

I had a claim for a TV repair and they scheduled a date and 4-hour window to send a repair technician. This particular company was called Superior Electronics fyi. Never showed, never called. Wasted my whole day waiting around. I ended up calling and getting the runaround so I just cut my losses and let the profanity fly. People wonder why all this violent craziness is going on in the world. Quit trying to rip honest people off hiding behind electronics.

Eli helped me out with what I thought would be an absolute disaster. I'm not sure how we got so many phone lines cross-crossed on a data transfer, but Eli sorted everything out. Eli was extremely patient, insightful, helpful, and we sorted out all of the issues. I am grateful for Eli's help. You should be happy to have Eli as an employee. THANK YOU, Eli!

Jailyn, assisted me today. She was extremely personable and helpful. I really enjoyed my experience with her.

It was so delightful and fun to be helped by Michelle in walking me through a set-up new phone issue. She certainly knew her tech-savvy information and helped make the process as simple as possible.
I look forward to working with Asurion again to see if all your employees are as uplifting as Michelle!

My customer service contact on the phone was professional & helpful and sent me email connection to a local store for repair where my phone was repaired by replacing the battery within an hour upon arrival. 100% satisfied.

Angel, was prompt, polite, patient, informative, and pleasant to work with while helping me resolve problems with my broken phone in addition to the processes that needed to be followed. An overall pleasant experience for a stressful situation!

Had an issue with my tablet. So i reached out online to make a claim. My representative was awesome. Made my transaction a breeze and hassle free. Love these insurance plans. Thank you so much for the help!

3 appointments were a no show. I waited around and the technician just cancels when he doesn't feel like coming. Literal hours on the phone trying to get help and nothing. What a joke and waste of money.

I had the unfortunate experience of losing my phone on a work route. Didn't remember if I had insurance coverage but found out through my sp that I did.

Asurion reps were reliable, knowledgeable, and insightful in their practices and two days later I have a brand new device. My employer will be very happy about that.

What an awesome experience via chat with a tech expert. My request was resolved in minutes and Jamil provided exceptional customer service. I recommend this app and service to every customer as it is efficient, easy, and effective.

My sons Christmas present from last year stopped working. Within 5 minutes, I was issued a gift card to cover the cost of the vehicle. Thank you so much! Very worth the small cost for the protection plan!

The Unit serves me quite well. I wash towels weekly for my home the towels are heavy and require long drying time This unit gets the job done. The problem I experienced was with noise/ shaking. Technician Ryan came out very polite knowledgeable of his trade. Very supportive of the LG products.
Definitely would use service again.

The whole experience was horrible and very tedious. A claim process that was supposed to take 24 hrs (as advertised) took four days because people answering the phone did not provide the correct information. I had to talk to five people before my claim was finished. When I called to unsubscribe from "My home protection" plan the other person on the phone was extremely rude and had a horrible attitude and kept putting me on hold when I was answering his questions. The unprepared and unprofessional staff members made me never want to have any type of business with this company.

I was unable to complete an online claim and worked with the online assistant who completed my claim quickly. Now onto the next stage

The whole transaction from start to finish was fast, easy, and even offered same day delivery in my particular case. I am thoroughly pleased with how streamlined this process was. I will happily continue to use this service.

The technician, Alex, was a true professional. He checked everything associated with the issue! Unlike other services that could not fix the problem, he did it in a matter of minutes! We will use Asurion from now on!

The first time the compressor was replaced it only lasted one year. This time an actual LG repairman came and installed the second compressor and told me exactly what was done wrong. The fridge is only four years old. Hopefully, it is fixed properly now. Time will tell but I feel confident, Ted, knew what he was doing. He cleaned up everything, used a mat to rest the fridge on, put down a drop clothe. It was a much better experience this time. I would recommend you not substitute repair companies.

I was scheduled for same day delivery. Which seemed great. No one showed up or called. I called and after a 35 minute phone call I got no where. They'll UPS it to me the next day.

I pay $45 per month for replacement plan for a few devises. READ. The fine print. My phone is a little over two years old. I could purchase my phone from apple for $260. On top of the monthly fee, there's a $200 deductible. So what good is it? The same day replacement turns into three.

I'm so glad I did. Communication was excellent. David our technician communicated well and was on time and professional. Washing machine pump went bad due to 1, yes 1 penny that had floated over the drum. Thank you Home Depot for using Asurion. I bought it on line, everything I needed was there in the app to activate the warranty.

I am very happy with the repair of my phone. The whole system is very easy and fast. Thank you.

I have and love my phone insurance. I feel protected when unexpected things happen like you drop and shatter your phone screen or it stops working. It's easy to file a claim for repair or replacement whatever is needed. I totally recommend.

Matthew was knowledgeable, efficient, and professional. He went above and beyond in educating me about the care that my ice maker needs in order to function easily and not need to have any more service calls. He explained things and made it easy for me to understand since I am not educated in machines and working parts. I am so grateful to him and I also did not feel like a total idiot for not having known everything before. Give this man a raise, he priceless to your company.