Asurion

My son's phone was dropped accidentally and damaged. Luckily I always get the phone care plan for all three phones I have with Bell and it's worth paying the monthly care plan fees. I recommend the plan to anyone who has smartphone since not having it may cost you a lot more and you can avoid the hassle of getting a replacement phone on your own. The claim process is very simple, painless and convenient.

I had one laptop fixed by Asurion with no problems. I sent another laptop to them to fix. The device was fixed, but the touch screen was not working. Long story short, they did not contact me about my device being repaired or replaced. I called Asurion two weeks later after receiving the email stating, "your device is beyond repair". Do not waste your money and time with this company. You will thank me later!

I would highly recommend the Asurion protection plan for their purchases. I called about my watch would not take a charge. They filed a report for me to get a refund on my watch. Quick service.

Fast and easy claim process and multiple ways to contact them

I set up an appointment to have the glass on my I phone 13 Pro Max replaced and in the process of having that service completed one of the screws got stripped, and I was given a replacement device the next day at no additional charge and without any hassle. I feel completely confident that Asurion will address any and all problems with my electronics in a fair and reasonable manner. Thank you for the peace of mind.

Never had to do a claim in all 5 years of having insurance on my phone. Back of the screen cracked and they wanted me to pay a $229 deductible for a phone that's worth $125 in trade in or can be bought brand new for $199.99 with no contract. Giant scam! Was able to get the phone repaired for $50 from another provider. Lost me as a customer and the other 8 people on our account for life.

We purchased a plan to go with a new electric stove purchase. We could not be more pleased with your service. After an error was showing up on the control panel - dealing with your service scheduling agent, I was handed off to a local servicing agent and promptly taken care of.

Would recommend your service to anyone looking for that peace of mind that comes with knowing "if ti breaks, I can get it fixed without spending more money!"

They denied my claim because they said the phone that had service was not the phone that was damaged. Yet I have a green screen from water damage on the phone I have service with and called them on. So how could it not be the right phone?

Because of this I have gone a full week without a new phone. My service keeps dipping in and out because if the water damage.

I have been with Verizon for 10+ years and I am leaving them based on how Asurion went. Bye bye Verizon!

Well, to begin with, in today's market where everything is automated, it was a pleasure to actually deal with a real live person.
I was fortunate to get an agent that understood my problem and was able to suggest a solution to my advantage.
Thank you to Asurion for employing Ms S Jones; She was very patient as one time I thought I had lost her, but she remained on the line until I was able to re-connect. Great customer service.

After 15 years with at&t I lost a phone. I was happy I had Asurion...
Only
They ended up sending me a refurbished phone with a $200 deductible.

Read up and do not accept Asurion. Find a different company if possible. Asurion has hidden closures which is not upfront where you will probably end up paying more for items than they are worth even though you have been paying monthly insurance premiums.

I have a 14 Plus. Many new features. Big learning curve for me. I had to be ready to listen and be patient as the technician guided me through my Security Setup. There were many steps that I had not experienced before. The process took a while but Brad was very clear sending directions via Chat and I helped answer questions when I was not sure what to do next. Excellent service.

I had a broken phone and needed a replacement or repair right away, in seconds the sales team member found place, he placed the insurance claim and I was on my way to get my phone back in working condition.

I have broken my phone twice in the past two years.

Each instance resulted in three warranty claims through Asurion, and each process took over a month.

The online interface doesn't work. You have to call them directly.

Most infuriating is the quality of the replacements they've sent. I usually have to send back a couple of the replacements before I get something that will take or hold a charge.

If there is something physically wrong with the replacement, you have seven days to make another claim. Otherwise, you cough up another hundred dollar deductible.

I have been sent the wrong model of phone before. A five year old model that I never owned.

Wow from the looks of it this company already has some terrible reviews so i'm not alone! You'd think that they would care about their loyal customers who needed a new phone and finally use their insurance to file their first claim. I guess it's all about the money to them. Apparently if you lose a phone within 2 months and try to file a claim you can't! That's absolutely ridiculous. This is supposed to be insurance if you LOSE A PHONE. They don't care about their valued customers so many people also agree and they are still out here trying to scam people. Pathetic.

I usually never buy extended warranties. Very easy to submit claim/few minutes. Approved immediately and will get mailing label from Asurion shortly. Got it just now! Will send product to Asurion and, upon receipt, I'll get an email e-giftcard for the full purchase price. Thank you God and Asurion!

My claim was converted to replace the entire phone for the deductible amount charged to replace the cracked screen: $29 instead of $149. No contact at all from Asurion to tell me the claim had been modified. It still took three tries to get payment accepted. Then another day to get the phone and several hours to update and configure it.

In conclusion, a matter which could have been settled in hours for $29 was eventually settled in 5 days for $29. I am underwhelmed by the lack of customer service, problem solving and communication. The front line folks I actually spoke with wanted to be helpful but could not be helpful.

The whole process of shipping my phone and getting it sent back repaired was absolutely amazing. It was an extremely fast, easy and simple process. I could not have asked for better service. Thank you so much!

I don't know if my problem was settled or not. I don't know what else to tell you.

How can a service repair person schedule appointments with an all day wait period for them an not show up multiple times? How are they in business? Please save yourself aggravation. Don't get a warranty through them.

I had a great experience and thank Renaldo for his support and expertise in helping me to fix the security issues I am having

I had a problem with my air mattress that i purchased back in March and I wasn't to sure how my claim would work but Customer service was fantastic and helped me out with the process.

Battery was not holding a charge, they said we will send someone out to your HOUSE to replace!
That's un heard of, guess what they showed up on time and in 15 mins my phone was up and working! Great service worth the monthly charge..

I needed to replace my father's phone that was stolen. Not only did I receive the new device less than 24 hours after filing a claim but I was able to get the phone set up seamlessly with tech support who was personable and very quick at the same time. Thanks Asurion for delivering in a huge way in such a short time frame.