Asurion

How can a service repair person schedule appointments with an all day wait period for them an not show up multiple times? How are they in business? Please save yourself aggravation. Don't get a warranty through them.

I had a great experience and thank Renaldo for his support and expertise in helping me to fix the security issues I am having

I needed to replace my father's phone that was stolen. Not only did I receive the new device less than 24 hours after filing a claim but I was able to get the phone set up seamlessly with tech support who was personable and very quick at the same time. Thanks Asurion for delivering in a huge way in such a short time frame.

Battery was not holding a charge, they said we will send someone out to your HOUSE to replace!
That's un heard of, guess what they showed up on time and in 15 mins my phone was up and working! Great service worth the monthly charge..

These "warranties" sound great and their customer service people are friendly on the phone, but the rest is largely a smoke screen. They don't honor damage the way they say they will, their sub-contractors are slow to respond and generally disallow the wear and tear you'd expect them to cover, and they are very slow to refund the money back to the Amazon account in the form of gift cards. I was promised a refund a week ago and it's still not here. A bike I purchased a warranty on is broken, but all damage is excluded. They require excessive proof of the damage, delaying the claims by weeks, and then fail to show up with call tags as promised. Overall, I'd say be VERY selective on buying their warranties. If they don't really cover you, it's simply bait and switch as they make billions off of gullible customers like me. (Aren't they covered by state law to be legit like insurance? Guess they are too big to care.)

I had a problem with my air mattress that i purchased back in March and I wasn't to sure how my claim would work but Customer service was fantastic and helped me out with the process.

I started a new claim 7/12/2023. I was told 86.95 and received an email saying this amount 7/12/2023. Also the invoice when I bought the replacement around 7pm said The refunded amount was 86.95.

When I woke the amount was 64.96 on the invoice 7/13/2023. In 5 or 6 hours they changed the refund amount. Fast forward 7/15/2023 it finally came out of my bank so I see the price I paid.

I go to Asurion's web site. I cant email support, my only option is to call. I'm disabled I have trouble speaking most company's just hang up because they can't understand me. Its not available, I googled "Asurion's customer support email".

The worst customer service ever. I spoke with 5 representatives and was on the phone > 5 hours trying to a get assistance with my phone. I had basically given up but decided to try one more time and was connected to Tina in Louisiana. Tina definitely knows her job. She completed the replacement process and did not transfer me to another department. She was committed to resolving the issue and she did. Ask for Tina if you want to get your issue resolved. Thanks Tina your actions showed you value the customers.

We decided to cover our phones with Verizon. Our son lost his phone. We've spent well over 25 hours trying to get a replacement. We get hung up on, get the runaround, every time we give them what they want they want some thing else. Save your money! This is totally fraudulent.

My experiences with you'all left no room for criticism.In the past I have rarely been satisfied with repair-type companies but this was different and I think it is due to a competent and consumer friendly repair person, and a smooth running and professional organization. Good management and good employees. Thank you ALL.

I don't usually purchase product warranty insurance but on a few occasions I have - and not used it. Just today, I filed a claim on the Asurion.com/Amazon website for some icicle lights that I had bought 2 years ago. After a bit of verification, my claim was approved and I will be receiving a gift card to cover the cost of my product!

Worth the price - no need to think this is a hoax. It's the real thing!

Billy was able to quickly help resolve my issues. He was kind patient. You know when they say be kind you never know what another person is going through well, billy does not know I have a class of cancer, small cell carcinoma. He does not know this of course. But he put my mind as easy one less think on my list to worry about. Thank you Billy may many blessings come your way. Being Kind Being humble being positive being patient means the world to someone who is fighting cancer.

Recruiter play mind games sending email for interview invites. As soon as I click interview invites, no dates available. They gave me a number to call. Number have holds. They worst at calling back. I deleted all future email from them. Its a waste of time. Recruiters don't even communicate or correspond.

A. Great timing and punctuality
B. Kept me abreast of arrival time
C. Services provided 'on time' and all matters, of concern, were explained
D. Courtesy and professional decorum was obvious and appreciated
E. The technician 'Chris' is one to keep

Kim was an absolutely phenomenal technician. She was extremely knowledgeable, patient, kind, encouraging and positive. I wish I could interact with a "Kim" every single time I needed technical support. She should be commended for her expertise, customer care and support. We did not resolve the issue due to a phone issue outside of her control - but I would rather spend hours on a support chat with a technician like Kim than 20 minutes resolving the issue with anyone else!

Very happy with your extended warranty program. A representative from D K Electronics came out the same day my service call was placed. They took the tv with them and returned it fully repaired three days later. Highly recommend the extended warranty through your company.

From start to finish i was very satisfied with the help i received. Very polite, friendly and caring towards customers and our needs. Would recommend them to anyone in the world! Ill take it as far as saying that our interaction even made my day better! Thank you so much and keep up the excellent work and satisfaction!

The process was very easy and took about 5 minutes from start to finish and completed it all from my phone. I received my refund within 48 hrs via email. I definitely recommend this protection plan and use it when offered for every available purchase.

The people over the phone were nice, but the order was a mess. It took forever and they kept wanting me to go back to the online site, which is not the easiest to navigate. Once my device is fixed, I am going to remove all iPhones from plan and just use an otter box for protection. Less money, less stress. The insurance is not worth what you pay for it.

I've bought a few fit bit watches and they ALWAYS break, this time I am done with them, but Thanks to Asurion I haven't been out of luck. They have helped every step of the way. I buy Asurion with any high priced items because most things are made cheap these days.
Asurion has great customer service and can save you a lot of money and frustration when your expensive item decides to die and the original company is of no help! Asurion to the rescue!

I filed a claim over 2 weeks ago to get my stolen iPhone replaced, when I called to check on the status they flat out said they forgot about me and had me do a phone interview. After the phone interview, I was promised to get an email within 24-48 hours confirming my claim. 5 days later, no response. I have now been phone-less for almost 3 weeks as I was given the false promise that I would receive a replacement within 1-2 days. I would have been better off just buying a new phone rather than paying $300 through this scam of a company just to not get any phone.

Two year old LG had panel issue. Easy to file claim. Service tech arrived two days later. Said it was a panel issue. Today asurion told me $900 to repair so they are recommending refund. Chat was great and very responsive.

This is an amazing team of young men, who do their best to help you, especially when your warranty has expired! They are knowledgeable and they do go above and beyond. I am grateful and will be a repeat customer because of their professional and personal service and care! I have to mail my laptop since a hardware issue, they returned me back repaired/replaced the motherboard within a certain amount of time. This was the best (and for me), preferred service 24/7.