Asurion

This is my second time having to file a claim with Asurion (yes, I am very clumsy). Both times were seamless. Their insurance is worth every penny. I had to chat with a rep online to set up my phone this time as I did not get a new SIM card. The representative, Vanessa, was extremely friendly and informative. I could not be more pleased Asurion.

I was booked at an ATT store for a screen replacement covered under insurance. The tech at the store, Ricardo called me and advised me he could help me sooner if I was able. I showed up at the store and he resolved the issue within an hour and a half. He anticipated my needs by asking if the phone was having any issues. I advised him the charging port could be worn out and the cable was having issues staying connected. He advised me the ports get build up inside and he would clean it up for me. Besides changing the screen, he cleaned up the charging port and now it works like new. He was a pleasure to deal with.

Made a claim Sunday(4/23/23). Wednesday they stated the replacement phone was returned to sender. I have been calling them for a week straight. It is now the following week(5/1/23) and still nothing. Just got off the phone with Asurion(my 5th time calling this week) and I am still in limbo waiting for a response. AND it is still possible they find an issue and cannot send it. Their website is not formatted well to give us any useful info to process our claim. Most employees working there are useless and cannot help. THey just talk on the phone with you to try and calm you down. We will see how it goes...Hopefully I get a replacement soon in the future. This will be my last time with ASURION once I get my replacement in my hands.

I've never needed to use insurance on a purchase until now. The customer service team was helpful getting the claim going. I'm disappointed they did not have UPS come the next day, as promised, to pickup my claim. I also had to reach out to Asurion on their chat to know the tracking number. After calling UPS myself I found out it should get picked up today, 2 days after I filed the claim. It would have been nice if Asurion sent me the tracking number when it was generated.

When phone got lost ( wife drove off with it on bumper) we searched the main road and also some of highway for it. Due to not being able to locate it through find my phone or seeing it anywhere, she started process of replacing it. When she was able to get a new phone to me the next day and have it delivered I was shocked. The technician was great and knowledgeable and friendly. It took all but 20/30 minutes from him getting here to phone being done.

Beyond great customer service very caring efficient fast and ready and willing to check any issues or doubt I had with no problem.

Dealing with this company for claims used to be a nightmare. I stopped carrying insurance because it but now it has totally changed. I was so surprised at how easy it was to file a claim and to get my phone fixed. They come to your location and it only took about 20 minutes. They should've done this a long time ago. And it's totally affordable (and just added to your bill).

My service technician was remarkable! He made it so effortless to receive top notch service and repair for my iPhone XS Max. My phone is like brand new and he went out of his way to ensure nothing less than perfect customer satisfaction!

I've been waiting for over 20 days to get an update on my claim. When I looked up my claim status, it said claim was still open, however I called Asurion customer care service and a representative implied my claim was canceled due to my name being different (nickname was 3 letters and my name has 7 letters). No one sent a correspondence or even attempted to call. So, I would have been waiting around for eternity waiting on my claim to be approved. They are the worst. I purchase multiple Asurion plans through Amazon for products - never again! Also if your product was burnt in a fire or you lost it, Asurion will not reimburse you. You have to have the product. They are a scam, just like any other insurance company.

Excellent service we received speedy service,Danny from Mr.tech reached out to me the day before service was scheduled and offered to take care of my son's screen for his phone and it was serviced like brand new.we are very pleased with the service!

I went in described the issue with my phone they immediately said they could fix the problem it took less than an hour for them to replace my phone and with them replacing my phone my FaceID started to work again 10/10 great experience

The expert I don't remember his name but he was super helpful explained everything very well and even after I picked up my phone gave me some advice for if I run into any other issues to see if I could narrow down any problem with my phone. I just want to say thank you so much to the expert!

S23 ultra in store repair was done. I wish more locations had this repair option avaliable and not have to drive so far. The 29$ repair is more than appreciated. No one wants to pay 1/4 of the phone cost just for a screen repair. Guy took an hour, which was nice. Time 10/10, asurion associate 10/10, cost 10/10, location 3/10. Phone case/screen protectors avaliable for Samsung in store at repair location 1/10

My old phone lost the screen display, so I requested a replacement. I was trying to transfer data from the old phone. However, it kept sending me the code to my old phone, which, of course, had no display so that I could not see it.
The on-line chat help could not help me, because they could not receive the code either. Since there was no way to send the code to an alternative phone the chat help suggested I go to a store (which was an hour and a half away) and they solved the problem.
Suggesting: Perhaps the ability to send the code to another of the phones it my account would be useful.

The whole experience was pretty easy! The only draw back was I had to travel from New Castle PA to Cranberry which is about 45 min South. I wish they would open a store near me! The staff was fantastic and very professional!

Very knowledgeable! Was able to activate my phone through the chat even though my shared account had complications.

Bianca the tech was very helpful. It took awhile for her to get to me, but that's to be expected. The service was very smooth and easy. I installed the necessary app and watched as Bianca operated my phone remotely, transferring my photos and videos to my SD card. Being UN-tech-savvy, it was a great help to me. Of course, there WAS a sales pitch for Verizon's insurance program covering all my devices, but when I said no they just completed the service. Good experience overall.

My Samsung Note 20 Ultra contracted the black screen of death. I was online when the phones' s screen went black and could not be revived even after using ever tip and trick on available on youtube. I filed a claim with Asurion and was advised the device was on back order, that I could either wait or accept an inferior replacement. The customer representative suggested the phone would be back in stock in 3-5 days. I decided to wait. It's 9 days later and the replacement is still on backorder. Call about TERRIBLE customer service. I called for the 4th time today and they could not give me any guidance on how much longer I would need to wait for the replacement phone I paid my monthly premium to be provided a immediate replacement. Lesion learned, may as well not insure and just buy a replacement (not Samsung) and move on. I cannot imagine how much business I've lost because I cannot respond to my clients. Well done Asurion!

The customer service rep i got, Michelle, actually tried to be as unhelpful as she could. The claim submission process is broken obviously to create a higher hurdle for claim submission. I only rated Asurion 1 star because zero was not an option.

I used my Tech Support App as my phone was not allowing calls, they went to voice mail. Josh at tech support was on in less than a minute. We should have it fixed. They are very patient with non tech savvy people.

I've had this service starting around 2014 and have never had any problems whatsoever. It's just reassuring to know that everything is Covered. Just knowing that help is just a click away keeps your mind at ease about anything that could go wrong.

Easy to follow accurate directions, knowledgeable and patient.

Fantastic

Being very not tech savvy, I really appreciate Asurion's assistance. I waited weeks to reach out, hoping my printer would magically get its act together, unplugged it and restarted my laptop over and over. Carlo fixed it in two minutes. Thank you, Carlo!