Asurion

Techs came out twice and offered flimsy excuses each time as to why ghey could not fix a microwave that Samsung approved repair of. Excuses included... Need to order part, 2-man job, physical damage, owner not home (consenting adult was).
This is a sham. They collect money from Samsung but do not do the repairs.

Purchased my chair from Staples and decided to buy the protection plan for $19. I normally reject this coverage at check out as I don't believe these companies actually honor the contract. I just figured, you would call some 1800 number and nobody would answer. Well, I was really wrong with Asurion. After a year, my office chair began to "take me down!" I would type and shrink at the same time. Most chairs do this. I called them up, they confirmed coverage, sent an email link, I followed the instructions and they honored their commitment. I will purchase another chair AND I will get the coverage again. Great customer service, great resolution. Highly recommend you get this!

My phone was stolen twice thisDecember holiday. I was treated like family. Customer care reps took care of all my concerns and needs with a understanding heart fast and efficient. Highly recommend this service. Thank you so very much. Happy new year

I wasn't sure if I was making a good purchase with this plan, but if it's an item you make intensive use of like a headset, etc it is definitely worth paying a little extra if only for the peace of mind that should anything unexpected happen you're saved from spending another $200 or so at the worst of times, like holiday season.

Michael helped me and made it an extremely enjoyable experience while he resolved my issue! Having a personable individual on the other end makes the hassle (minor in this case but still) seem like it wasn't even there in there first place!

If you buy Asurion+ you will need a truckload of diligence to get anything done. My apple watch touchscreen stopped working after a swim. Asurion+ said that was a covered event. No problem. With each claim submission came a slew of problems. The first two (complete) submissions, came back with "We need more info". And yes, that was all they said. I called to clarify. Turns out, they wanted 7 photos, but the website can only take one photo along with a full claim form submission (and no you can't recycle old claims, you have to start from scratch every submission). They told me to email the photos, later to be told by another agent, they don't accept emails. The submission website, more times than I can count, would lead me to a page stating, "Sorry, Something went wrong. Try again later". I gave up and canceled my membership. I'd rather pay apple full price to fix it.

Quick and easy to schedule an appointment, options if you prefer same day services or if you prefer scheduled. You could choose to meet at a specific spot or your home. Great service! I had the pleasure to be helped by Trinidad and they were amazing! Sweet, punctual and easy to talk with, plus they were super fast with making the repairs. Would definitely recommend!

Dealt with numerous agents there. Have been hung up on because I tell them that they should not talk over me by asking why they've contradicted themselves. They will lie and manipulate to not have to take care of repairs or replacements. Craig specifically will do everything he can to aggrevate you by checking in on you every 2-3 minutes. Then deny your claim with some bogus answer. Craig works for the office of the CEO by the way. Day Day from the Friday movies would have been better to work with than this fool. Guess you have to take whatever employees you can get, even if they only lie and have no idea how to do their job.

This is an aggressive waste of money. They made me pay over $100 to send my Apple Watch in for repair, were unsuccessful in fixing it one month later and gave me $250 for the almost brand new watch to go buy another. It took six phone calls and two weeks to even figure out it was unrepairable. Disappointing. Would not recommend

Asurion has layers of incompetent customer service and claims management whose only objective is to reject claims. I have spent days jumping through hoops and being placed on hold after five service calls for a Samsung refrigerator. The last two technicians they sent said they could not fix the unit and now Ausrion is saying another technician has to verify what two other technicians have stated. The Catch-22 is that calls to schedule this "final" assessment have been futile, meanwhile no working refrigerator, no replacement refund, and the complete run around whenever I call for status. Save your money and take your chances. Asurion product protection is a complete scam and the worst company I have ever dealt with.

I received a new iphone and in the process of setting it up Apple had several ambiguous choices and instructions. Rather than risk screwing up either of my two ipones, I called Christian for support. He got me thru apple's rat maze, and was very patient and right on target with his help. Great work on his part.

Had trouble activating new phone to existing line... as far as I know... followed Verizon online instructions... did not work so opened a "chat"... Sussie (I hope I spelled that correctly)... was very professional and helpful... she resolved the issue very quickly... Verizon For Life. :)

If my laptop is damage and I'm told the plan I purchase covers everything, and when i try to get my product fixed and I'm denied, that's ridiculous! Stop lying and refusing to give people their money back. This is an awful company and I hope it falls apart sooner rather than later.

My son jumped in the pool with his phone and thank goodness it was insured so we made an appointment and they came out the next day. The person was quick, kind, and explained everything perfectly, highly recommend getting the insurance.

I have a broken device and the local UBreakIFix has the part, but my only options are mail or home visit. Explained the situation to the reps and was told they had no control suggested phone replacement which would take as long as tech coming out. They are a scam agency who cares nothing about their customers. Do not accept the insurance option because it is a waste of money. Wish I had seen this site before trying to insure my devices. Definitely cancelling and possibly changing to a service that doesn't use them because they are a waste of time and money

We have Asurions Protect Home through Verizon. It's supposed to cover all electronic devices in our home for a low monthly cost, which was great when my laptop started acting up. I called, filed, paid the charge, and sent my laptop in. Issue was not resolved, did this 4 more times still no resolution. All they do is reset the laptop, call it good and do not actually trouble shoot anything.

This is not worth the monthly fee if they don't repair or replace like they said they would.

Horrible service DO NOT Recommend.

They send you a return label for ups, then you drive there and they can't even download it to print, will not purchase anything else from them or Amazon that requires to use Ausurion as warranty, a complete waste of time.

It was quite a pleasure dealing with him. Asurion should try to employ more people of his caliber. Great guy and awesome experience. Resolved the issues and provided the info I needed to complete the phones problem.
Thank you, Timothy Westberry

They certainly have the market cornered when it comes to insurance - no other carriers really and they have you tied up for sure. Filed a claim a week ago and still do not have a replacement phone. They are good with the - well it is out of our hands. It is the carriers fault - but admitted to me that when the claim was filed - a facility in the state I live should have been used to send me a replacement. However the asurion customer support person if you could call them that - chose a state 5 states away from me to send it from - and there is nothing they can do for me. I keep getting a notice every two days that the phone will arrive in two days. If we could just choose our insurance carrier - I am postive Asurion would fold. They suck at customer service.

Was having issues transferring data, clicked on the assistant app, and the issue was quickly resolved after a few descriptions of what I had been struggling with. Very helpful. Normal "assistant" type apps usually spin you in cyberspace and never seem to get the issues resolved, but my "assistant" was helpful and patient.

Called customer service to make a claim on 01.25.2021 because I have a manufacture phone. The phone has insurance plus Apple Care services. The rep name Brittany and her manager Steph where suppose to help but instead of helping hang up on me because it was closing time, well technically "time to go home". The rep Brittany kept saying that Asurion only replace phone when they are ether lost or stolen, but when you go to the carrier clearly says you can replace a phone. Why false advertise if you can help. I am going to take my insurance off. This so called Asurion, should be more called "we only like talking your money, for not doing anything!". I recommend not to get the protection plan with Asurion is a waste of time and a headache, that at the end of the day they aren't going to do anything.

Hello, my experience was perfect I had issues and they got fixed fast and respectfully.

Paxton helped me set up my kid's new phone this afternoon. The not-so-simple process of transferring data kept getting stuck for us. Paxton asked all the right questions to troubleshoot. He was very thorough, patient, and resourceful. I am so very grateful for all Paxton's assistance!