Asurion

After calling the Asurion phone number I was directed to a text assistant who promptly answered my questions and assured me that the claim would be filed without any cost to me. I was very pleased with the tech assistant's help.

I cannot tell you how relieved I was that there was no hassle in dealing with this service!. After spending 2 weeks on a phone and not being able to resolve the problem, I decided to choose a different route. Then I needed to get in ouch with this company. They were very efficient kind, and very pleasant to talk to. They had my problem solved in minutes! Thank You All!.

My experience with my mobile phone insurance has been amazing. Their website is awesome. I wish you had a repair/ replacement store nearby. It would be nice to return the damage item and receive the replacement item in person. And to also receive assistance with the activation of replacement device. Thank you for assisting me with this process.

Only minor problem with phone. They won't even look into it and their only option is to charge me 200 for a new phone, even though I've already paid 10 / month for the last 23 months. Rip off! I'm getting my phone repaired by 3rd party company and cancelling my insurance. Waste of money.

I had a reimbursement from a product go missing. Definately my fault for not reading my text properly. Customer service rep made it all right. I've had to use their service for several devices. Always fast and easy to deal with.

I usually buy the protection plan on anything used or reconditioned. I don't expect to use it. Most of the time, your products outlast the warranty, but this time it didn't. In very little time, and with very little effort, I was refunded my entire purchase price. I cannot say enough about how well this situation was resolved.

Had some trouble with automated phone service, but quickly passed to a live person. He walked me through video/audio on my phone and determined I did need a technician. The technician was professional and friendly. The problem was solved and he took the time to wait and make sure that the water line was delivering properly and the motor issue (loud whirring sound with electrical burning smell) was gone.

I always have insurance on my phones. Ascurion refused to help once in of their employees promised us a price. They back peddled and would not honor it. I spent about 19 hours in the phone called 5 times. They rejected the claim because their records s showed a different phone. They kept giving us the run around very rude. Ms. Julie and Veronica are suppose to be supervisors and they are were not helpful at all rude and condescending. Don't take it out your better off not dealing with them.

I've lost so much money on purchases that have failed to meet a fair level of competency but Asurion keeps me (and my money) safe. It is truly the best purchase I've ever made, thank you Asurion for always being there for me even when the product I purchased wasn't!

Your technician came to repair my phone's screen. In the process, he scratched my phone's sides and left a blue film coming from under my phone's new screen. When I asked for a refund, I was told no because the screen works. This makes sense how exactly? I understand you are sending a free replacement device, but that's no excuse to be charged for a phone repair you botched.

Did a claim on line, got a bunch of random texts not very professional then the night before my appointment they cancelled. Had to call again and go through the same process to set another appointment have to wait another week.

They speak in a rosy tone promising that they will order laptop battery and then generate a receipt. Later you will find they never revert back and when you call them they keep saying our parts manager has ordered the laptop battery. This is all fake. They kept my laptop for over 3 weeks doing nothing. Just order from Amazon and go to batteryplus store nearest to u and they would replace it in an hour. Costs only 60 dollars. Very good customer service

My technician, Julien, was wonderful. He thoroughly explained what repair he was doing on my device and that made me very comfortable. I really appreciated his expertise. Also having the technician come to my home was extremely convenient.
Thank you,
Gloria

I went into the AT&T store in Helena considering a new phone, as mine is in ruff shape. In the process, I was reminded I have insurance on my phone; and, for the deductible which would be put on a later bill, I could replace my phone.
I am impressed by Joe's knowledge and professionalism. I will definitely continue going to him with all my questions and communication needs.

I filed my original claim, and was very pleased with how helpful and friendly everyone was. My phone arrived the next day. Well, the replacement phone had a poor battery. I called Asurion as soon as I realized this was an issue, and was completely surprised with how responsive and professional they were on that second claim. We went through some trouble shooting and I was advised to give it 24 hours. I gave it 48 because I was busy, and was completely certain that it was definitely a bad battery. They couldn't have been more gracious, and the very next day I had a brand new Galaxy Flip 4 - that works exactly as my original Flip 4 worked. It's telling that I was so impressed that I sought a way to leave a review. This company actually provides real customer service and I couldn't be happier.

The experience with the Asurion rep on chat was excellent. Through, patient and complete! Made the process simple

This is the absolute worst company I have ever had the displeasure of dealing with. My phone broke to the point where I can not make calls but the only option to file a claim is online, which there were no options in my area. From there my only option was to call, there are no email addresses or any other means listed on their website to get in contact with them. This is obviously intentional. Eventually I was able to contact them through Facebook messenger. It has been 5 days now and each day they come up with one new requirement to process. I respond immediately and then dont hear back until the next day. After 5 days we still have no resultion, no phone and the saga continues. Absolutely avoid this company at all cost!

Don't go through them. Sent my laptop there 3 times and my issue was never resolved. Terrible and customer demeaning customer service. Do your self and favor and use a more credible insurance/protection plan. All they want is your money love.

Got my front screen replaced Asurion employee cracked the back of my phone while he fixed the front. They refused to replace the back top left hand screen their employee broke. Horrible do not waste your money on them.

Valve steam deck device malfunctioned and would no longer turn on. Filed claim and paid deductible online through Asurion which took about 5 min to complete. Quickly received shipping label via email and mailed in device the same day. Received notice that they received my item and that it was being inspected within 3 days. 2 day later received notice that it was not able to be repaired and was given settlement amount which was accepted and received in less than 24 hours. Entire process from beginning to end of claim was roughly 7 business days. Truly wonderfully executed process. I highly recommend Asurion Home Device Protection!

My son-in-law had his phone replaced a few years back and his daughter has just submitted a claim for a cracked screen. Only $129 in 2 days. St
Ore representative set us up with a new phone package that would that would cost me a whole lot more for very little difference. I'm sure it's going to cost me two $35 activation fees when I return the new phone. Should have checked the insurance out first. Always check the phoneclaim.com first.

This company is a horrible company absolutely no quality or integrity my carrier is at&t and I've made several claims and had issues both times this specific time I made a claim for a broken phone and they sent me a New phone so they say and it wouldn't turn on or even charge total bs at&t needs to find another insurance carrier asap

I was in a state of panic when I got to the store. Thinking that this would take forever and i would be without my phone for a long time. However it was repaired in no time. The technician explained that my phone is repairable, told me exactly what the problem is.
Less than b 24 hours I had my phone. Perfect