Asurion

This is the worst service ever. I've been trying for the past 2 weeks to have my screen repaired. First time they came out and didn't bring the right part. Second time they didn't schedule the appointment and I waited for nothing lady told me a time and never heard anything. Called again to schedule, that day appt was 1-3 at 3:15 I called and waited 30 mins just to see where my tech was. Just a nightmare. I won't be dealing with them anymore. Not sure why ATT would think it's a good idea to team with

I rarely purchase extended warranties, but this Instant Ink printer was a new product that might pose a learning curve. Having access to technicians could be very helpful. I've had my printer only a few days and already have accessed Asurian/Staples several times. One of their techs helped me set up the printer and several other techs have helped answer other questions.

Only reason I put 1 star is because this site would not except 0 stars as an answer. This is by far the worst insurance policy you could possibly purchase for your phone. I have submitted 5 different claims (on the same phone) and it continuously gets denied. The last phone call I had with them, they said my claim wasn't going through because my phone line had not been suspended (I activated my old phone due to having to have it for work) so we suspended the line. Guess what? Email the next day saying the claim had been denied again! Now I have no phone, still owe 900$ on my new phone that was lost, a suspended phone line, and no way to contact my clients and employees for work. Unbelievable, Asurion is an absolute scam. Do not throw your money away paying for this service because coverage will not be there when you need it.

Even though getting to speak with Dennis (Representative) was not as smooth as one would like, but the real diamond in the rough was talking with him! Dennis was very professional, and reading the screen for our responses made the whole experience edifying! It was not his fault that the procedure was not as simple to make my claim and register the claim, the end result was pleasing and I am satisfied that this process is working!

I have been paying insurance on my phone for years in case the phone gets accidentally damaged. Never had to file a claim till today. My phone dropped off my bed and the screen is cracked.
The deductible for a screen repair is $29. Asurion says because there is not a technician within 60 miles of me, the only options are to send the phone in and be without for a week which I cant do, or pay the price of a replacement phone of $200. Just spent the whole afternoon trying to get them to honor the insurance I've paid for all these years. They just want more money out of me. What a scam

Their no sweat protection plan is a hastle, they make you fill out forms, and jump through a bunch of hoops all to tell you they won't replace your defective product. Company seems to be in a downward spiral. Don't waste your time or money on these thrives

Good job and well done. The only negative part of this experience was having to wait so long for all the parts to arrive. We do not place any blame on Asurion, or our service technicians that came to our home to do the repairs. If my review was only of Asurion and our service techs, I would have awarded a five star review. But the review is for the overall experience so four stars were awarded.

For years our phones have been protected by Asurion. The response has always been professional, prompt and without complications. You need them when your kids' phones go out a whack while they are in college and when you or they are away on an excursion. I will always feel good about calling Asurion, when things go broke in the night or anytime.

My daughter is on my ATT account. She recently went to Europe and the first night she was there, some a**hole stole her phone. She called me crying one midnight. Scared the hell out of me. Glad it was just her phone. Fortunately, I was reminded that I had purchased the "device protection". I didn't even remember doing that. But I was super glad I did. I was curious to see how they really dealt with this. It's one to SAY you will insure it. --- They did, they took care of it with one phone call and had my daughter's replacement iPhone to me in two days (way before my daughter made it home from her trip.)! It made me happy and made my daughter not so sad that she lost her phone. Thanks Asurion. Much appreciated. Highly recommended.

I have been rescheduled 4 times this week to get a cracked screen fixed on my phone. It is so frustrating to stay home for an appointment and then get an email during the 2 hour time frame that you have been given stating that you have been rescheduled. Verizon should find another company to partner with. This company is completely unreliable.

I took my Samsung S21 ultra in for service at the store in Lake Worth Texas. A circuit board inside was bad and would not allow fast charging and the back glass was cracked. They got took my name phone info and phone number and said he would get back with me about ordering parts 6 days ago and I have never heard anything since that day.
Not a good way to run a service oriented business. Sorry to write such a negative review but I was a contractor for 40 years and I very well understand customer service and I received none.

Please do not waste your money buying insurance for your iPhone. It was literally an entire day wasted trying to get a replacement iPhone. I had to call 5 times to get to the correct person… then it took hours to get myself verified. What a waste. If I had apple care they would have sent me a new phone in seconds.

Kind of long considering the situation that my battery is not charging.

I applied Online to get my Laptop's Battery exchange as the old one went kapoot. I t was so easy! Just filled out a few questions, then a service member came on to read over the claim and approve it. I think it was about 30 minutes to do it all! But that was fast! The agent was courteous, efficient, and knowledgeable. Asurion is a good company to go through if you need a product taken care of!

The service guys are nice they have their protocols and limits on what they can do. I've had 5 service call on this fridge 4 are for the faulty ice maker. I have a 5 year warranty if they drag their feet long enough I'll be left high and dry on an appliance that has been a problem for a while now.

I've had the "Digital Secure" function for some time but neglected to truly learn how to properly utilize it. After about ten minutes of talks with a "tech" person (Raveen). I now have a better understanding of the process.:-)

Insurance for our Verizon plan was switched to this useless company. You call one number, get put on hold only to have an automated message give you another number, where you just get put on hold. Three calls so far, longest hold time 55 minutes, and have yet to speak to someone who can help. Company is an unethical waste of money.

This company wants your brand new device and will give you a garbage phone in return. I have a company with samsung parts way cheaper to fixed the cracked screen but you are refusing to do so. You would rather me give you my new phone so you have parts to refurbish your garbage. I will be cancelling my insurance why pay for something that's better for the owner then the customers they CLAIM to take care of. You don't stand by your customers I hope the better business bureau does something with you scam artist

I bought my Epson 4760 all-in-one printer 3 years ago and added the deluxe warranty package with it, never imagining that it would come into play within 4 years. Well, it did. I shipped it Asurion at the local UPS store and four days later got it back home - FIXED! Glad I bought that warranty. That worked as advertised. Thank you, Asurion!

The whole claim process is highly complex and will take many hours(6+ for me) of calls/online-portal and days(3 for me) before you get your replacement device. The process is clearly designed to exhaust you. There's a deductible which was $200 for me where the replacement device was worth $435 retail. Not worth it. You're better off putting the $15 a month in a savings account and go get your phone repaired or replaced by yourself.

Took cell phone in to have screen replaced. Entire process was easy. Left phone, ran errands, enjoyed lunch, and as promised phone was ready in a little over 2 hours. Phone works and looks new. Troy and Nate were very professional, and friendly. Both are assets to your company.

Fast friendly service. Took care of the problem with out asking to many questions only the necessary ones. Issue was resolved with out an argument or headache like other protection plans I've dealt with in the past.

I have always had a good experience with asurion and I highly recommend it as a service for all Verizon customers.