Asurion

Tech was great! Got my problem resolved...but issue I had was trying to offer me more add ons. I know this is part of his job but this is where verizon went wrong. I already spend enough with Verizon I am having an issue, why you think is a good time to see if I want to spend more money with you...there's are problem fix it!

Losing something so dear to you is unacceptable. It is so depressing to lose some memorable moments of my life from yesteryear. The only thing that cheer me up is the protect advantage of Asurion and my phone has been replaced. I can't imagine the days without a phone is like alone in the dark, nobody to talk to, to guide you and more. Lessons learned.

I am totally satisfied with Asurion's services! My chromebook had a cracked screen and torn apart from the keyboard. I thought I was giving a new laptop until I saw all of my things still saved! Thank you again Asurion for a fast turn around service. TR

I wasn't going to put insurance on my new phone but the salesman talked me into it, I'm so glad he did because I cracked my screen about a month in and without insurance I would have been out a lot of money. Definitely recommend getting insurance.

I went to local store, they explained monthly plan and i signed up. Repaired all my devices and cancelled my membership January 15,2020 at 8:11pm via their "contact us" page on Asurion. I also called my local store and spoke to a young lady to cancel my membership. It is May 9,2022 and I am still receiving deductions from my automatic pay account... yes stupid me. Call today on hold for 40 minutes, called back again and waiting with no response. I want my March, April and May payment refunded!

I purchased a gaming chair from Staples in June of this year, and specifically also purchased the Asurionn Protection which states, and I quote, in their pamphlet repair or replace, life happens, we've got you covered. If we can't repair it, we'll replace it or reimburse you for it to get you back up and running quickly. What a bunch of BS
I sent them a copy of the sales receipt the purchase protection information as well as pictures of the damaged chair which has stitching coming out from the seat not to mention several other issues. And they say they cannot help me now. Buyer beware this coverage is a scam do not purchase it!

My son (age 28) is non verbal autistic. He dropped his iPad and the front screen shattered. He uses this iPad all day, every day so when it busted you can only imagine the meltdown that ensued. We used Saran Wrap to cover the front so he wouldn't cut himself. (Believe it or not it worked) anyhow, ordered his iPad replacement on Thursday night around 4:30 pm and received it the next day by 1 pm. I was shocked! That was AMAZING service. I was prepared to wait a couple days and worried how long I could handle his endless disappointment with the broken iPad. It was a huge change in routine when his 'calming' source was broken. Asurion saved the day. Thank god for the person that took the time to get our replacement to us quickly. Huge hugs to you! You made one kid and a momma extremely happy. We were blessed by whomever made that happen! You deserve a raise! Excellent customer service

The new phone I got didn't have thorough instructions about the SIM, it resulted in my phone being unable to call, or reload voicemail and text history. I screwed around trying to figure it out on my own for around 5 & 1/2 hours becuz of that. Tech coach had me all up and running in a half hour or less. I wish I contacted them sooner! They did a great job and it would've saved me a lot of time if I turned to them right away!

The first experience was with my sons phone which was a total nightmare and now with my husband's they delivered the wrong replacement phone and after going back and forth for two days of them saying that they would deliver. Still no phone... they are a complete JOKE! To many employees not knowing what they are doing. No ACCOUNTABILITY! Good luck if you got suckered into the Free plan of insuring all home devices. Your in for a rip off!

This review is based upon the Adviser experience: Collin was very patient, took me through steps when needed, and was generous & kind. 5/5. However, at the end of the conversation I was told to go through the premium app & call McAfee to help resolve the issue. I don't know if my plan covers the premium.

My experience was amazing, great customer service. Great knowledge of the product. And great reassurance when I was concerned about my phone being cracked. They reassured me that everything would be well taken care of and treated me like I was family. I will definitely be recommending again. Thank you and a big shout out to Tim.

Had two stereo systems go down because I lost the processors. The claim process was very easy and within a week had an answer on both. One was repaired, the other a loss. My only complaint was the unprepared was not returned, and it took awhile for the check to be cut.

Out of stock so they send a check for you to cover replacement of warranty item. Asurion sent check before I okayed it called them they told me I had ten days to decide if wonted check. Decided to go with check deposited it in bank and Asurion stopped payment on check. Trying to figure this out with them is a nightmare would never do business with them again. One of the person's I talked to was the rudest person blaming me for everything and hung up. Replacement phones are mostly refurbished do the math not worth your money to have them.

System couldn't recognize correct model number but Marygold from customer service was able to easily fix my problem

My son lost his phone at work. Of course we didn't remember our passcode but we were able to get a temporary one sent to my husband's email. Everything was quite simple and quick. We got the new phone in 2 days and he's up and running again!

Dropped my iPhone on a Thursday. Called them and was told it would be at my door the next night. It wasn't, so I called and spoke to three people who all told me WILDLY different stories about where my replacement was but I was promised by three people that I should have it the next day. This is day 4 and there is no shipping information on their website. And how TF can I prove that I have this insurance "site jabber"? How do I send a pic of my insurance that I have through my phone company?

For deal with some issues but instantly was directed to a woman out of Texas with customer support and she was so amazing and so great I wish I remembered her name so shout out to the woman in Texas that would freeze if she was in the Colorado! Her Ability to fix the problems But also to make the process smooth an relaxing by difusing frustrations an calming anxiety an stress I had not having a phone, she was amazing an smiled like schoolboy knowing phone on the way. She made my whole experience worth it.

This was the fastest & easiest claim I've ever filed. I added my info, paid the deductible and my new phone is on it's way. I have 15 days to return my damaged phone in the prepaid envelope after I receive the replacement so I'm not out a phone for those days.

They lie to not fix phones. And, this is a common issue from what I am now finding out. I have an account with Verizon. Through Verizon, I have a insurance for device through Asurion. They charge me $17.00 a month guaranteeing they with fix or replace your device if broken or stolen. Long story short, I cracked the screen on my phone. Sent n device. Was told they could not fix the screen because the tech guys claimed the water damage indicator showed there was water I the device to some degree so they could not fix the phone?! Not true. There was absolutely no other problem with my device besides the cracked screen. I take extremely good care of my phones. The cracked screen was the first time I've ever needed a phone repaired. So, my advice, forget the insurance. Time and money wasted.

I had filled out 1 claim and it didn't go through, so I wanted to do chat with agent, Marry was very supportive and helpful and didn't give me any hassle about my purchases(2) which she helped me with both. Got my gift card refund into my account asap. This was my first time doing a warrany product refund and it went as smoothly as possible. I spend way too much money on Amazon, so I'm glad they helped me out when I needed it. Luckily I got extended warranty for those products. Very happy with Asurion and Amazon.

I have been paying for phone protection for years. Dropped my phone in the toilet, paid a $199 deductible, and received a garbage refurbished phone that's not even properly glued. IPhone X, they send me had a screen that was delaminating from the body! 36 months x $10 + deductible = new phone
Save your money stop paying monthly phone protection and when you drop your phone just buy a new one! Alternativly buy Apple care as their replacements are solid!

Our repair was handled by a knowledgeable, professional and courteous gentlemen. He diagnosed the problem immediately, fixed our refrigerator. We couldn't have been more pleased.
We just wish Asurion provided appliance warranty contracts, we would sign up immediately!

Dude... Picture this. Im dreaming of a day where my phone will set its self up and put me out of my misery. Then, an angel with the name of Christine enters the chat. Not only was she the most patient human being alive with the spirit of the Christmas god's themselves, she was great company while I tried my best to perform the simplest of tasks and with her help, I barely even struggled. She could talk Osama bin Laden out of a cave. Why is she not a CEO herself? Who is running this place? Hand Christine the reigns.