Asurion

Thankfully, we had purchased the extended 5-year warranty for our LG refrigerator because the compressor went during the last year of our warranty. I was able to get an appointment with the LG expert in our area quickly, and he did a great job repairing the refrigerator.

She is fantastic, I'm not sure how much she makes for doing her job but it's not enough. I just can't say enough good things about her. If you need help she is the best. She resolved two problems for me in no time. Thank you Kimberly.

I dropped my phone a few days ago, and filled out the form for a replacement yesterday. The new phone arrived TODAY! So fast! The customer service representative that helped me, Sable, was extremely helpful and kind. My phone took forever to update and transfer, and Sable was very patient. Thank you!

I took my I phone in after dropping it in water. They replaced the screen, which was not broken, but did restore my phone to full functions. About a week later, the screen developed a tiny hair line crack along the side. I feel the screen was installed improperly. When I took it back in I was told they could repair it again for another $289. That is quite a lot of money. I declined the repair.

My Galaxy S22 Ultra screen was damaged, and having my AT&T Asurion coverage assisted with this. Upon filing the claim and choosing the available service location nearest me, Jayden, the service tech, was quick to reach out about my visit. After arriving, the check-in process, repair, wait-time, and overall expectations were clearly stated and defined. As a first time customer, this location and Jayden definitely met all of my expectations and even exceeded them! I will be recommending to anyone needing device repairs! Thank you for the amazing service!

I purchased this insurance bc I was told it would cover every electronic in my home. I paid 26$ a month. My iPad screen broke. I contacted them and they assured me they would send me labels so I can mail the ipad in for repairs. Two weeks went by still no shipping labels. I called again. He told me he didn't know what happened but he would mail the shipping labels again plus send the through email. Again 2 weeks passed no email nor shipping labels by mail. At this point I am furious. Stay away they only want your money.

I have been trying to get my phone fixed/replaced for over a month now. I went to the asurion store and they wanted me to leave my phone for 3 days. Then I tried to get them to order me a replacement. In order to do that you have to call and hope it works instead of talking to the person face to face at the store because for some reason they don't do that there. So now it's been over a month of calling asurion many times and many emails back and forth and now I have to just go buy a new phone anyway. Seems kinda worthless to me and makes it more stressful than just taking the loss to begin with and buying a new phone. After trying to use the company for what it is for, I just want to cancel for the time and money wasted.

I dropped and broke my Samsung Galaxy S 22 Ultra plus on Saturday night. I called A T & T and they transfer me to the insurance company Asurion. Once I filed my claim with them they sent me to the closes A T& T location Sunday Morning where I met with a phone technician. He took my phone and within a couple of hours it was fixed and done. I was very happy with my experience. I didn't even have to come out of pocket and was billed on $29 for the service.

Mel, the service tech was great; quickly diagnosis the problem, ordered parts and installed.

Got it working the 1st time...Very pleasant guy and very neat in working and clean up.

Happy Camper...would highly recommend Asurion.

The gentleman that helped me with my phone issue was great and helped resolve my problem. Left my phone like new.

Asurion representatives are thoroughly informed about devices troubleshooting and GREAT customer support. I'm so impressed with the service and suggestions for my phone and my tech issues. I highly recommend this coverage and the process

Maria was very knowledgeable, helpful, and seemed cheerful during our chat. She was able to address the issue, and answer my questions completely, and quickly. I will continue to get my extended warranties from Asurion!

Had an issue with my phone called Samsung to do a warranty deal over 2 weeks ago still haven't heard anything from them so did it through Samsung care with these guys problem solved in 5 minutes no complaints here next time I know who to call first!

I dropped my phone a million times, but number one million and one was unlucky. I never thought I would need to use the insurance. I always expected to submit a claim for my kids devices, but here we are.
I expected a frustrating online or phone ordeal, but it was nothing like that! I think it took no more than five or ten minutes. My phone arrived in two days, with all of the mailing material to drop off at a UPS store. If you have a lot of devices or do not have the funds to easily replace a damaged device, the insurance is worth it!

Hassle free and straight to the point with any provided information along the way, overall 10/10.

I have always had a great experience with Asurion. I started by having my cell phone protected now I have the home+ coverage and am going to enroll in the appliance protection. I do wish there was a package deal for all 3. However, I am still happy having the piece of mind that if anything happens I am covered! I feel more protected with Asurion than I do with my current car insurance. Question is when will Asurion offer car and home insurance?

They canceled four times on me, once without even the curtesy of telling me, none told me the day before, always during the time they were supposed to be here.
So as of now, I've lost four half days of work costing me twice as much as the phone was in the first place.
Now the appointment is set for tomorrow. I can't believe the way this company runs things.

I began the online process to set up my new iPhone and ran into a wall when the process didn't recognize my AT&T credentials. I was offloaded to an online technician named Christian. I was highly skeptical and prepped myself for a frustrating experience. Christian professionally guided me through the process by asking pertinent questions needed for the activation. He gave me a few short steps to take and before I knew it my new phone was fully activated, everything imported from iCloud backup and full synchronization with my iPad. Outstanding support

It was so easy to get the screen replaced on my phone. Made an appointment and the tech came right to my house to do the repair. After about a half hour my phone is like new!

My Asurion rep was very helpful and very patient with me throughout the setup.

I was able to get online quickly & begin the claim process for my printer. When I encountered a problem, I was quickly directed to the chat line. The person who communicated with me was incredibly helpful, asked me for additional info, verified the coverage & quickly provided the claim approval. Information regarding additional next steps & payment was made within minutes. Very impressed thus far with Asurion.

I've been buying the insurance now for as many years as I've had this particular phone. I've almost felt like I was wasting my money because I was taking extra special care of the phone because it was so pricey, but accidents do sometimes happen this time it dead, and the insurance I kept buying paid off. I'm very very happy that I paid for and Kelsey insurance.

I went to the website and filled out the required information. Within a couple of days, my son's replacement phone arrived. We returned the damaged phone in the box with UPS sticker that was provided to us. My son and his dad then dropped off the return at UPS, and they were given a receipt. We also had the tracking information provided to us by Ascurion on a piece of paper that came with the phone. Overall, this process was smooth and stress-free. Thank-you very much!