Asurion

I contacted Samsung about an issue with the ice maker on our fridge and the Asurion team contacted us the next day to schedule a tech appointment the following week (and this was during the holidays!)
Communication was fantastic from start to finish. Kept us posted when the tech was running a bit late and then the tech called us 20 minutes before arriving to let us know he was on his way. Service on the fridge was quick and efficient. Fixed the problem in no time. Highly recommend Asurion!

Tonight for some weird reason, my phone suddenly lost a lot of personal contacts and then my phone would not call anyone. I had to text my son.
He gave me your number to call for Tech Support
Melissa helped me get my phone working properly!

Angelina and Tom double teamed me to get my old iPhone battery renewed! She was sooo patient and calm in helping to quickly figure out what needed to be done. It was amazing to see her juggling how to efficiently take care of me and many other customers.

I lost my phone while on vacation. Fortunately, I had insurance. I called in a claim and had a new phone within days. That was the easy part. I had a little trouble activating it and had to use online tech support. It took a little time, but my phone is working, and I was very happy with the service. It was definitely worth having the insurance. I only wish I had backed up my photos. Sad face. My contacts came in so that was a plus. I'm not very tech savvy but am going to learn how to back up to the cloud after this experience. Kim did a great job helping me activate my phone. 5 stars.

I paid $250 for a replacement device less than a month ago as we all know when you file a claim you get refurbished phone. Well the screen has ink spots all over it that is only visible in the sun instead of backing their product warranty they filed another $250 claim. Which is a joke. Customer service is a absolute joke!

Have never had an easier insurance claim for anything. Painless and had the replacement phone within 24 hours. The first time it was delivered by someone who helped set up thr new phone. For the second claim, I requested it be sent to me and i received it asap. Super easy and painless.

I went in because my son cracked his screen. I had a warranty through AT&T and Asurion was the place to bring my phone. The gentleman who assisted me was very kind, knowledgeable and made me feel like my son's phone would be able to be fixed. His phone was fixed way before they said it would be. It looked like it was never broken. I completely recommend them and their services. Might be bringing my son's Nintendo Switch in to get fixed by them next.

Initially, I was reluctant to purchase the insurance through Asurion. The technician who came out in response to my service call, convinced me on the benefits of the insurance. When my TV went out, I had no choice but file a claim. From the beginning of the claim process til the arrival of the replacement TV, everything was easily processed. There were no long wait to speak to a rep about my issue nor was there a long turn around time before my replacement TV was at my door. I have never experienced such excellent customer service. Way to go Asurion! You are the real deal!

We filed a claim at 5 pm and there was a technician at our home at noon the next day to repair the phone. The tech was super nice and professional and left us with a fully functional phone. Great experience.

I got an email stating I should do a security check up and I didn't expect much of it. Not only did an actual person help me out rather than a robotic teleprompter, but Chelsea was kind and quick to respond to my questions. This was smooth, pain free and I won't groan and procrastinate the next time I need a check up. So, thank you. I highly recommend the help.

Never ever buy insurance with this company. I lost my phone one week ago and trying to claim my device replacement. This company provides false and misleading information to me and giving new excuses every time I call them as they don't want to give the claim. Very Very disappointing and $#*! company.

I was get my hesitant of having someone I never met come over and fiddle with my phone. The fella that came by was extremely knowledgeable. He let me watch the process and it was really informative. He answered any and all questions I had, and didn't mind me talking the entire time.

I was hesitant to file a claim as I expected to be tied up in red tape and the process would take forever…. I was wrong, the process took a few minutes to complete, it was painless, and I'm on my way now to get my phone repaired…. Great job guys, thank you

I typed everything in and hit submit and got a notice that there was trouble loading the info to do a chat. Maria was excellent and prompt. Said she could walk me through sending the info to the manufacturer but the original purchase wasn't showing in "my orders" on Amazon for purchases prior to October 20 and this was bought in August and Maria took care of me. So much appreciated!

Excuse after excuse, they kept me calling Comsumer Cellar, finally a supervisor from Comsumer Cellar called them with me on the line, all we got was more excuse's.I was told at one time they stopped making the phone I had, so they would give me a refund, that never happened. Even the supervisor from Comsumer Cellar tried to reason with them but did no good. These people are liars and crooks.

I have now made 14 phone calls, and spoke to over 11 different people, including a supervisor, trying to remove a Home+ plan that was added WITHOUT my permission or knowledge to my at&t bill. Seven times I was told it was cancelled. The supervisor apologized. Today? My bill is at $200 and there is multiple fraud charges I did not approve. Yet Everytime I call, they still try to sell me more stuff while in literally screaming no at this point, flat told them I don't even have the money even if I wanted the plans, they do not care. No matter how many times you call they will not cancel the fraud charges THEY made. Most unprofessional, fraudulent, uncaring con artist "company" I've ever had the displeasure of dealing with. I would literally bust all my devices with a hammer before I signed up for ANYTHING with Asurion again. RUN!

I was extremely pleased with how fast and easy the claim process took. As well as how fast I received my new phone after it was run over by a fire engine. Asurion insurance is amazing and I would highly recommend getting it.

Dang! Forgot my phone was in my shirt pocket and sure enough, bent over and BAM! Shattered screen. Was so bummed until I remembered we signed up for Asurion. Got home and read through the policy, hopped on the website and within minutes a replacement phone is on its way - SHAZAM!

Twice the company failed to deliver the new phone I was supposed to get as a result of my insurance policy. Now it's been over a month and a trillion phone calls in an attempt to receive the refund on the downpayment for the replacement phone. After the fifteen call and many many hours on hold I have been told i would get a refund ( this is not the first time I was told this). I asked for a confirmation number or an email stating I would receive the refund as promised and they said, "We don't do that?" When it works, it's not bad although I have in the past received more than one replacement phone that did not work at all. Overall I think it's best to simply buy a new phone and not have to deal with the aggravation of working with this very poorly run company.

Went to get my screen fixed at the Plano location and I was amazed on how fast, easy and professional my experience was. After making my claim through my cellphone provider (first timer), Raul texted me the next day to follow up and see what day and time worked best for me. Once I took my phone in he explained to me thoroughly on how everything works and told me to come back in an hour! I definitely did not expect for it to be that fast. Will recommend to to friends and family.

When I pay a 275.00 deductible it should be partialy charged when I get it! I'm not happy how much they make off of this. And should be able to get a different phone of Same value. Do not get flip 4, garbage will not hold up. I had a excellent case and in holster that is padded dropped it and was damaged. I've been a long time samsung customer and very dissatisfied!

I was so stressed about my phone being cracked Tim definitely made me feel better about the whole situation we talked and laughed he made sure to explain what was going on and made sure to answer all my questions

My screen cracked so I went in and they helped me right away setting up my claim and giving me an appointment convenient to me. I arrived several hours early and they solved my problem. Didn't tell me to come back love this store